DrFirst incident

Issues with DrFirst US Strategic & Premier Phone Support

DrFirst experienced a minor incident on August 25, 2026 affecting DrFirst US Strategic & Premier Phone Support, lasting 4h 6m. The incident has been resolved; the full update timeline is below.

Started: Aug 25, 2026, 01:31 PM UTC
Resolved: Aug 25, 2026, 05:37 PM UTC
Duration: 4h 6m
Detected by Pingoru: Aug 25, 2026, 01:31 PM UTC

Affected components

DrFirst US Strategic & Premier Phone Support

Update timeline

investigating Aug 25, 2026, 01:31 PM UTC

DrFirst US Strategic & Premier Phone Support may not be accessible for some customers at the moment. We are currently investigating this issue with our vendor and will provide an update as soon as possible. Please log any support request via help.drfirst.com Thank you for your patience.
identified Aug 25, 2026, 01:33 PM UTC

The issue has been identified and a fix is being implemented.
identified Aug 25, 2026, 02:21 PM UTC

We are continuing to work on a fix for this issue.
monitoring Aug 25, 2026, 03:02 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 25, 2026, 05:37 PM UTC

This incident has been resolved.