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Last checked 1m ago
Current status
DrFirst is up

No incidents right now.

DrFirst is operational right now. Last checked 1m ago; the most recent incident resolved 5h ago.

Real-time DrFirst status, recent outages, and incident history: pulled directly from DrFirst's official status page at status.drfirst.com every 5 minutes. Pingoru tracks 52 DrFirst services and has captured 113 incidents in the last 90 days (99.38% uptime). Get email, Slack, Discord, or webhook alerts the moment DrFirst reports a new incident, free for 3 monitors, no credit card.

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DrFirst uptime 99.38% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 1h 15m
    Started Sep 24, 2026, 05:00 PM UTC · Resolved Sep 24, 2026, 06:16 PM UTC
    Pharmacy - Pharmacy Prior Authorization
    Timeline · 4 updates
    • investigating · Sep 24, 2026, 05:00 PM UTC

      Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) at this time. Our engineers are aware and working to resolve this as soon as possible.

    • identified · Sep 24, 2026, 05:11 PM UTC

      The issue has been identified and a fix is being implemented.

    • monitoring · Sep 24, 2026, 05:36 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Sep 24, 2026, 06:16 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 1h 32m
    Started Sep 23, 2026, 02:25 PM UTC · Resolved Sep 23, 2026, 03:58 PM UTC
    PDMP
    Timeline · 3 updates
    • investigating · Sep 23, 2026, 02:25 PM UTC

      Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated.

    • identified · Sep 23, 2026, 02:57 PM UTC

      The issue has been identified and a fix is being implemented.

    • resolved · Sep 23, 2026, 03:58 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 2h 18m
    Started Sep 21, 2026, 03:20 PM UTC · Resolved Sep 21, 2026, 05:38 PM UTC
    DrFirst US Strategic & Premier Phone Support
    Timeline · 4 updates
    • investigating · Sep 21, 2026, 03:20 PM UTC

      DrFirst Support Phone system may not be accessible for some customers at the moment. We are currently investigating this issue with our vendor and will provide an update as soon as possible. Thank you for your patience.

    • identified · Sep 21, 2026, 03:41 PM UTC

      The issue has been identified and a fix is being implemented.

    • monitoring · Sep 21, 2026, 03:45 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Sep 21, 2026, 05:38 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 10m
    Started Sep 18, 2026, 05:38 PM UTC · Resolved Sep 18, 2026, 05:48 PM UTC
    E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Desktop Region 5 (Rcopia)
    Timeline · 4 updates
    • investigating · Sep 18, 2026, 05:38 PM UTC

      Some customers may experience intermittent login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

    • investigating · Sep 18, 2026, 05:38 PM UTC

      We are continuing to investigate this issue.

    • monitoring · Sep 18, 2026, 05:46 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Sep 18, 2026, 05:48 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 19h 53m
    Started Sep 17, 2026, 06:42 PM UTC · Resolved Sep 18, 2026, 02:36 PM UTC
    Pharmacy - Pharmacy Prior Authorization
    Timeline · 6 updates
    • investigating · Sep 17, 2026, 06:42 PM UTC

      Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) Pharmacy - Pharmacy Prior Authorizationat this time. Our engineers are aware and working to resolve this as soon as possible.

    • investigating · Sep 17, 2026, 07:03 PM UTC

      We are continuing to investigate this issue.

    • identified · Sep 17, 2026, 07:06 PM UTC

      The issue has been identified and a fix is being implemented.

    • identified · Sep 17, 2026, 09:10 PM UTC

      We are continuing to work on a fix for this issue.

    • identified · Sep 18, 2026, 02:07 PM UTC

      We are continuing to work on a fix for this issue.

    • resolved · Sep 18, 2026, 02:36 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full DrFirst outage history

11 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse DrFirst outage history →

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Incident record

Since April 2026 · Statuspage by Atlassian · 52 components checked every 5 minutes
66incidents recorded
60last 12 months
16last 90 days
24 hourstypical duration, 12 months

The longest incident in the last year, Intermittent Performance Issues - Third-Party Pharmacy Network - Prescribing on May 18, 2026, ran for 21 days. 192 maintenance windows announced in the same period.

Most affected components, last 12 months

  • E-Prescribing Desktop Region 3 (Rcopia)16
  • E-Prescribing Desktop Region 1 (Rcopia)15
  • E-Prescribing Desktop Region 2 (Rcopia)15
  • E-Prescribing Desktop Region 4 (Rcopia)14
  • E-Prescribing Desktop Region 5 (Rcopia)14

Latest incidents

  • Intermittent Performance Issues - Electronic Prior Authorization (Myndshft) September 24, 2026 · 75 minutes · major outage

    Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) at this time. Our engineers are aware and working…

  • PDMP Third-Party Incident September 23, 2026 · 92 minutes · degraded service

    Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated.

  • Issues with Phone Support (Support Services) September 21, 2026 · 2 hours · degraded service

    DrFirst Support Phone system may not be accessible for some customers at the moment. We are currently investigating this issue with our vendor and will provide…

Outage history

Past 90 days · 16 incidents View full outage history →