Is DrFirst down?
Last checked 4m agoNo incidents right now.
DrFirst is operational right now. Last checked 4m ago; the most recent incident resolved 2d ago.
Real-time DrFirst status, recent outages, and incident history — pulled directly from DrFirst's official status page at https://status.drfirst.com every 5 minutes. Pingoru tracks 51 DrFirst services and has captured 73 incidents in the last 90 days (98.43% uptime). Get email, Slack, Discord, or webhook alerts the moment DrFirst reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Backline
Timeline · 2 updates
- investigating · Jun 12, 2026, 12:49 AM UTC
We are currently investigating a technical issue affecting user login via LDAP within Backline. Our engineering team has been engaged and is actively working to identify and resolve the root cause as quickly as possible.
- resolved · Jun 12, 2026, 01:58 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- iPrescribe Live Messaging/Chat
Timeline · 2 updates
- investigating · Jun 11, 2026, 05:24 PM UTC
We are currently investigating an issue affecting the live messaging/chat feature within the iPrescribe Help Center. The issue has been traced to a third-party service provider, and we are actively engaged with them to restore functionality. Support ticket submission is not impacted — users can continue to submit support requests as normal, and our team will respond as quickly as possible. We will provide an update as more information becomes available.
- resolved · Jun 11, 2026, 05:43 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Price Transparency (mBC)
Timeline · 2 updates
- investigating · Jun 08, 2026, 10:31 PM UTC
We are aware of intermittent connectivity issues affecting real-time benefit checks originating with a third-party data provider. DrFirst systems are operating normally, and we are actively monitoring the situation. In a small number of cases, partners may experience delayed or failed real-time benefit responses during this time. We will provide updates as more information becomes available.
- resolved · Jun 09, 2026, 06:52 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- EPCS IDP (Experian/ID.me)
Timeline · 4 updates
- investigating · Jun 05, 2026, 12:47 AM UTC
We are currently investigating reports of providers experiencing errors when attempting to complete Identity Proofing (IDP). This appears to be related to a third-party identity verification vendor. We will provide updates as our investigation progresses.
- investigating · Jun 05, 2026, 01:57 AM UTC
We are continuing to investigate this issue.
- monitoring · Jun 05, 2026, 01:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Jun 05, 2026, 02:29 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)Electronic Prescribing for Controlled Substances (EPCS)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Mobile (iPrescribe)E-Prescribing Desktop Region 5 (Rcopia)Prescription Routing (Gadget)DrFirst Universal Login (IDaaS)Eligibility - Pharmacy Benefits
Timeline · 10 updates
- investigating · May 27, 2026, 12:13 AM UTC
Some customers may experience login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
- investigating · May 27, 2026, 12:19 AM UTC
We are continuing to investigate this issue.
- investigating · May 27, 2026, 12:20 AM UTC
We are continuing to investigate this issue.
- investigating · May 27, 2026, 12:21 AM UTC
We are continuing to investigate this issue.
- investigating · May 27, 2026, 12:41 AM UTC
We are continuing to investigate this issue.
- investigating · May 27, 2026, 01:05 AM UTC
We are continuing to investigate this issue.
- identified · May 27, 2026, 01:42 AM UTC
The login issue affecting E-Prescribing Desktop (Rcopia) has been resolved. Some customers may still experience issues sending controlled substances electronically (EPCS) at this time. Our engineers are actively working to restore full functionality and will provide another update shortly.
- identified · May 27, 2026, 01:52 AM UTC
The login issue affecting E-Prescribing Desktop (Rcopia) has been resolved. Some customers may still experience issues sending controlled substances electronically (EPCS) at this time. Our engineers are actively working to restore full functionality and will provide another update shortly.
- monitoring · May 27, 2026, 02:25 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved · May 27, 2026, 02:37 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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See the full DrFirst outage history
18 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse DrFirst outage history →Or sign up free to get alerts when DrFirst breaks · 10 free monitors · No credit card
- Started Jun 12, 2026, 12:49 AM UTC · Resolved Jun 12, 2026, 01:58 AM UTC · 1h 9m
- Started Jun 11, 2026, 05:24 PM UTC · Resolved Jun 11, 2026, 05:43 PM UTC · 18m
- Started Jun 08, 2026, 10:31 PM UTC · Resolved Jun 09, 2026, 06:52 PM UTC · 20h 21m
- Identity Proofing (IDP) Issue ResolvedStarted Jun 05, 2026, 12:47 AM UTC · Resolved Jun 05, 2026, 02:29 PM UTC · 13h 42m
- Started May 27, 2026, 12:13 AM UTC · Resolved May 27, 2026, 02:37 AM UTC · 2h 24m
- PDMP Third-Party Incident ResolvedStarted May 26, 2026, 03:44 PM UTC · Resolved May 26, 2026, 03:57 PM UTC · 13m
- Started May 26, 2026, 02:39 PM UTC · Resolved May 26, 2026, 08:50 PM UTC · 6h 10m
- Started May 21, 2026, 02:44 PM UTC · Resolved May 22, 2026, 11:35 AM UTC · 20h 50m