Is DrFirst down?
Last checked 8m agoActive incident: PDMP Third-Party Incident for Tennessee
DrFirst is reporting degraded performance right now (last checked 8m ago). Services are up but slower or partially failing.
Real-time DrFirst status, recent outages, and incident history — pulled directly from DrFirst's official status page at https://status.drfirst.com every 5 minutes. Pingoru tracks 51 DrFirst services and has captured 98 incidents in the last 90 days (98.50% uptime). Get email, Slack, Discord, or webhook alerts the moment DrFirst reports a new incident — free for 5 monitors, no credit card.
Active incident 1
- PDMP
Timeline · 8 updates
- investigating · Jul 17, 2026, 05:55 PM UTC
Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated
- investigating · Jul 17, 2026, 06:57 PM UTC
We are continuing to investigate this issue.
- investigating · Jul 21, 2026, 09:20 PM UTC
We are continuing to investigate this issue.
- investigating · Jul 23, 2026, 02:00 PM UTC
We are continuing to investigate this issue.
- monitoring · Jul 24, 2026, 01:50 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating · Jul 24, 2026, 06:26 PM UTC
We are currently investigating this issue.
- investigating · Jul 27, 2026, 03:25 PM UTC
We are continuing to investigate this issue.
- investigating · Jul 30, 2026, 12:48 AM UTC
Customers may experience issues accessing Patient Searches via PDMP. This is isolated to Tennessee. We are working with our partner and will keep this page updated.
Latest: Customers may experience issues accessing Patient Searches via PDMP. This is isolated to Tennessee. We are working with our partner and will keep this page updated.
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Recent outages & incidents
Past 90 days- Pharmacy Network - Prescribing
Timeline · 4 updates
- investigating · Jul 27, 2026, 03:47 PM UTC
We are currently investigating reports of delays in prescription routing for a subset of pharmacies, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party partner to identify the scope and cause. We will provide an update as soon as additional information is available.
- investigating · Jul 27, 2026, 04:21 PM UTC
We are currently investigating reports of delays in prescription routing for a subset of pharmacies in New York in Ohio, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party to identify the scope and cause. We will provide an update as soon as additional information is available.
- identified · Jul 27, 2026, 04:30 PM UTC
3rd Party has identified the issue. Scripts are isolated to Ohio and New York
- resolved · Jul 27, 2026, 05:49 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
Timeline · 2 updates
- investigating · Jul 25, 2026, 06:06 PM UTC
We are currently investigating reports of login issues affecting the Rcopia staging environment. Users may be unable to access web login or single sign on during this time. Our team is actively working to identify the cause and restore full functionality. We will provide updates as more information becomes available.
- resolved · Jul 25, 2026, 07:15 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Pharmacy - Realtime Pharmacy Benefits(RTPB)
Timeline · 3 updates
- investigating · Jul 23, 2026, 06:11 PM UTC
We are currently investigating an issue affecting real time pharmacy benefits eligibility checks within Myndshft Pharmacy. Some users may experience errors or delays when submitting eligibility requests. We will provide updates as more information becomes available.
- monitoring · Jul 23, 2026, 09:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Jul 24, 2026, 01:49 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Backline
Timeline · 3 updates
- investigating · Jul 13, 2026, 07:25 PM UTC
Some customers may experience intermittent performance issues with Backline at this time. Our engineers are aware and working to resolve this as soon as possible.
- investigating · Jul 13, 2026, 07:51 PM UTC
We are continuing to investigate this issue.
- resolved · Jul 13, 2026, 07:52 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Backline
Timeline · 4 updates
- investigating · Jun 30, 2026, 05:39 PM UTC
Some customers may experience intermittent performance issues with Backline at this time. Our engineers are aware and working to resolve this as soon as possible.
- investigating · Jun 30, 2026, 06:25 PM UTC
We are continuing to investigate this issue.
- monitoring · Jun 30, 2026, 06:38 PM UTC
Backline service has been restored. Our team continues to monitor the system closely. You may experience intermittent issues as we complete our resolution work. We will notify you when monitoring is concluded. Thank you for your patience. The Backline Team
- resolved · Jun 30, 2026, 07:34 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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See the full DrFirst outage history
20 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse DrFirst outage history →Or sign up free to get alerts when DrFirst breaks · 10 free monitors · No credit card
- Started Jul 27, 2026, 03:47 PM UTC · Resolved Jul 27, 2026, 05:49 PM UTC · 2h 1m
- Started Jul 25, 2026, 06:06 PM UTC · Resolved Jul 25, 2026, 07:15 PM UTC · 1h 9m
- Started Jul 23, 2026, 06:11 PM UTC · Resolved Jul 24, 2026, 01:49 PM UTC · 19h 38m
- Started Jul 17, 2026, 05:55 PM UTC · ● 13d 5h
- Started Jul 13, 2026, 07:25 PM UTC · Resolved Jul 13, 2026, 07:52 PM UTC · 26m
- Started Jun 30, 2026, 05:39 PM UTC · Resolved Jun 30, 2026, 07:34 PM UTC · 1h 55m
- Started Jun 26, 2026, 04:52 PM UTC · Resolved Jun 27, 2026, 12:24 AM UTC · 7h 32m
- Started Jun 18, 2026, 02:07 PM UTC · Resolved Jun 18, 2026, 03:45 PM UTC · 1h 37m