Is DrFirst down?

Last checked 4m ago
Current status
DrFirst is up

No incidents right now.

Official status page: https://status.drfirst.com · Polled every 5 minutes · 51 components tracked

DrFirst is operational right now. Last checked 4m ago; the most recent incident resolved 2d ago.

Real-time DrFirst status, recent outages, and incident history — pulled directly from DrFirst's official status page at https://status.drfirst.com every 5 minutes. Pingoru tracks 51 DrFirst services and has captured 73 incidents in the last 90 days (98.43% uptime). Get email, Slack, Discord, or webhook alerts the moment DrFirst reports a new incident — free for 5 monitors, no credit card.

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DrFirst uptime 98.43% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 1h 9m
    Started Jun 12, 2026, 12:49 AM UTC · Resolved Jun 12, 2026, 01:58 AM UTC
    Backline
    Timeline · 2 updates
    • investigating · Jun 12, 2026, 12:49 AM UTC

      We are currently investigating a technical issue affecting user login via LDAP within Backline. Our engineering team has been engaged and is actively working to identify and resolve the root cause as quickly as possible.

    • resolved · Jun 12, 2026, 01:58 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 18m
    Started Jun 11, 2026, 05:24 PM UTC · Resolved Jun 11, 2026, 05:43 PM UTC
    iPrescribe Live Messaging/Chat
    Timeline · 2 updates
    • investigating · Jun 11, 2026, 05:24 PM UTC

      We are currently investigating an issue affecting the live messaging/chat feature within the iPrescribe Help Center. The issue has been traced to a third-party service provider, and we are actively engaged with them to restore functionality. Support ticket submission is not impacted — users can continue to submit support requests as normal, and our team will respond as quickly as possible. We will provide an update as more information becomes available.

    • resolved · Jun 11, 2026, 05:43 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 20h 21m
    Started Jun 08, 2026, 10:31 PM UTC · Resolved Jun 09, 2026, 06:52 PM UTC
    Price Transparency (mBC)
    Timeline · 2 updates
    • investigating · Jun 08, 2026, 10:31 PM UTC

      We are aware of intermittent connectivity issues affecting real-time benefit checks originating with a third-party data provider. DrFirst systems are operating normally, and we are actively monitoring the situation. In a small number of cases, partners may experience delayed or failed real-time benefit responses during this time. We will provide updates as more information becomes available.

    • resolved · Jun 09, 2026, 06:52 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 13h 42m
    Started Jun 05, 2026, 12:47 AM UTC · Resolved Jun 05, 2026, 02:29 PM UTC
    EPCS IDP (Experian/ID.me)
    Timeline · 4 updates
    • investigating · Jun 05, 2026, 12:47 AM UTC

      We are currently investigating reports of providers experiencing errors when attempting to complete Identity Proofing (IDP). This appears to be related to a third-party identity verification vendor. We will provide updates as our investigation progresses.

    • investigating · Jun 05, 2026, 01:57 AM UTC

      We are continuing to investigate this issue.

    • monitoring · Jun 05, 2026, 01:36 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Jun 05, 2026, 02:29 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 2h 24m
    Started May 27, 2026, 12:13 AM UTC · Resolved May 27, 2026, 02:37 AM UTC
    E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)Electronic Prescribing for Controlled Substances (EPCS)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Mobile (iPrescribe)E-Prescribing Desktop Region 5 (Rcopia)Prescription Routing (Gadget)DrFirst Universal Login (IDaaS)Eligibility - Pharmacy Benefits
    Timeline · 10 updates
    • investigating · May 27, 2026, 12:13 AM UTC

      Some customers may experience login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

    • investigating · May 27, 2026, 12:19 AM UTC

      We are continuing to investigate this issue.

    • investigating · May 27, 2026, 12:20 AM UTC

      We are continuing to investigate this issue.

    • investigating · May 27, 2026, 12:21 AM UTC

      We are continuing to investigate this issue.

    • investigating · May 27, 2026, 12:41 AM UTC

      We are continuing to investigate this issue.

    • investigating · May 27, 2026, 01:05 AM UTC

      We are continuing to investigate this issue.

    • identified · May 27, 2026, 01:42 AM UTC

      The login issue affecting E-Prescribing Desktop (Rcopia) has been resolved. Some customers may still experience issues sending controlled substances electronically (EPCS) at this time. Our engineers are actively working to restore full functionality and will provide another update shortly.

    • identified · May 27, 2026, 01:52 AM UTC

      The login issue affecting E-Prescribing Desktop (Rcopia) has been resolved. Some customers may still experience issues sending controlled substances electronically (EPCS) at this time. Our engineers are actively working to restore full functionality and will provide another update shortly.

    • monitoring · May 27, 2026, 02:25 AM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · May 27, 2026, 02:37 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full DrFirst outage history

18 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse DrFirst outage history →

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Outage history

Past 90 days · 23 incidents View full outage history →