DrFirst incident

Intermittent Performance Issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)

DrFirst experienced a minor incident on September 8, 2026 affecting E-Prescribing Desktop Staging Environment (Rcopia Staging Environment), lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started: Sep 08, 2026, 04:01 PM UTC
Resolved: Sep 08, 2026, 05:12 PM UTC
Duration: 1h 10m
Detected by Pingoru: Sep 08, 2026, 04:01 PM UTC

Affected components

E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)

Update timeline

investigating Sep 08, 2026, 04:01 PM UTC

Some customers may experience intermittent performance issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) at this time. Our engineers are aware and working to resolve this as soon as possible.
identified Sep 08, 2026, 04:36 PM UTC

The issue has been identified and a fix is being implemented.
resolved Sep 08, 2026, 05:12 PM UTC

This incident has been resolved.