BigCommerce Outage History
BigCommerce is up right nowPingoru has recorded 131 incidents for BigCommerce: 123 in the last 12 months and 35 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 11 | 17 of 720 (2%) |
| May 2026 | 15 | 63 of 744 (9%) |
| June 2026 | 16 | 53 of 720 (7%) |
| July 2026 | 13 | 53 of 744 (7%) |
| August 2026 | 8 | 4 of 744 (0%) |
| September 2026 | 8 | 17 of 720 (2%) |
| October 2026 | 20 | 75 of 744 (10%) |
| November 2026 | 1 | 0 of 152 (0%) |
Incidents, newest first
Notice November 4, 2026 Some products are not searchable in Storefront 1h 51m Storefront
Started Nov 04, 2026, 06:41 PM UTC· resolved Nov 04, 2026, 08:32 PM UTC
- investigating Nov 04, 2026, 06:41 PM UTC
The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering. Our engineers are investigating the cause.
- identified Nov 04, 2026, 07:12 PM UTC
The cause of some storefront searches returning incorrect results, including missing products and unexpected in-stock filtering, has been identified. Our engineers are actively working on a resolution. We will post another update as soon as it is in place.
- resolved Nov 04, 2026, 08:32 PM UTC
The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering, has been resolved. A fix has been rolled out and search results should now be returning to normal.
Minor October 28, 2026 High Rate of Cloudflare Challenge Pages 1d 19h Storefront
Started Oct 28, 2026, 03:11 AM UTC· resolved Oct 29, 2026, 10:29 PM UTC
- monitoring Oct 28, 2026, 03:11 AM UTC
The BigCommerce platform is currently experiencing an abnormally high volume of automated traffic being directed at stores. The engineering team has deployed a number of security rules to mitigate this traffic and to ensure reliability and performance of the platform is maintained. During this time merchants and shoppers may be presented with a Cloudflare challenge page as they navigate the store, which verifies they are a human user. The engineering team is continuing to refine the rules and and working to reduce frequency of these interruptions. We are also working closely with our vendor to further mitigate and improve the automatic classification of traffic. If you are experiencing issues managing your store through the Control Panel or API, we advise you to reach out the BigCommerce Support team for further assistance.
- resolved Oct 29, 2026, 10:29 PM UTC
This incident has been resolved.
Minor October 27, 2026 Degraded search availability across the platform 1h 5m Storefront
Started Oct 27, 2026, 09:23 PM UTC· resolved Oct 27, 2026, 10:29 PM UTC
- investigating Oct 27, 2026, 09:23 PM UTC
We are currently experiencing degraded availability of Search across the platform. Some shoppers may see errors (HTTP 500) instead of search results. Our engineering team is actively investigating the cause.
- monitoring Oct 27, 2026, 10:23 PM UTC
A fix has been implemented and we're monitoring the result.
- resolved Oct 27, 2026, 10:29 PM UTC
This incident has been resolved. All services are operational.
Major October 27, 2026 Bolt payments are currently failing 2h 11m Checkout & Payment Processing
Started Oct 27, 2026, 05:29 AM UTC· resolved Oct 27, 2026, 07:41 AM UTC
- identified Oct 27, 2026, 05:29 AM UTC
Bolt payments are currently failing. The failure started when Bolt changed their domain from bolt.com to boltapp.com. Our team is working with Bolt to restore service. We will post an update as soon as we have more information.
- resolved Oct 27, 2026, 07:41 AM UTC
This incident has been resolved.
Major October 26, 2026 Some Android shoppers on headless storefronts may be unable to reach checkout 2h 10m Storefront
Started Oct 26, 2026, 12:07 PM UTC· resolved Oct 26, 2026, 02:18 PM UTC
- investigating Oct 26, 2026, 12:07 PM UTC
We are investigating an issue affecting some shoppers on headless storefronts who use Chrome on Android. Since approximately 15:46 UTC on October 25, these shoppers may see an error, or may be blocked after several attempts, when they are redirected to checkout. Storefronts that use standard BigCommerce-hosted checkout pages are not expected to be affected. Our engineering team has identified a likely cause of this issue and is now applying a fix.
- resolved Oct 26, 2026, 02:18 PM UTC
This incident has been resolved.
Minor October 24, 2026 Search availability reduced and latency increased 3h 12m Storefront
Started Oct 24, 2026, 03:35 PM UTC· resolved Oct 24, 2026, 06:47 PM UTC
- investigating Oct 24, 2026, 03:35 PM UTC
Commerce Engineering is currently investigating issues with increased latency and reduced availability for search functionality
- monitoring Oct 24, 2026, 05:29 PM UTC
A fix has been put in place and we are monitoring the results
- resolved Oct 24, 2026, 06:47 PM UTC
This incident has been resolved.
Notice October 24, 2026 Delays in Real-Time Event Processing 14m Control Panel, Storefront
Started Oct 24, 2026, 01:08 PM UTC· resolved Oct 24, 2026, 01:22 PM UTC
- monitoring Oct 24, 2026, 01:08 PM UTC
We experienced delays in real-time event processing due to an issue within our messaging infrastructure. The backlog has now cleared, and processing has returned to normal levels. We are continuing to monitor the system to ensure stability.
- resolved Oct 24, 2026, 01:22 PM UTC
This incident has been resolved.
Minor October 22, 2026 Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores 7h 32m Checkout & Payment Processing
Started Oct 22, 2026, 08:14 PM UTC· resolved Oct 23, 2026, 03:46 AM UTC
- investigating Oct 22, 2026, 08:14 PM UTC
Commerce Engineering is currently investigating reports of orders coming in with incomplete transaction IDs when using Auth.net, causing the Capture Payment button to be missing on the Orders Interface
- investigating Oct 22, 2026, 10:40 PM UTC
We are continuing to investigate this issue
- identified Oct 22, 2026, 11:22 PM UTC
The issue has been identified and a fix is being prepared
- monitoring Oct 23, 2026, 12:51 AM UTC
A fix has been implemented and we are monitoring the results
- resolved Oct 23, 2026, 03:46 AM UTC
This incident has now been resolved
Minor October 20, 2026 Search Indexing Delays Affecting a Subset of US Stores 1h 10m Control Panel, Storefront
Started Oct 20, 2026, 09:23 AM UTC· resolved Oct 20, 2026, 10:33 AM UTC
- investigating Oct 20, 2026, 09:23 AM UTC
Commerce Engineering is investigating an issue causing delays in product search indexing for a subset of US stores. Our team is working to identify the root cause and restore normal indexing performance.
- identified Oct 20, 2026, 09:53 AM UTC
Commerce Engineering has identified the cause of the search indexing delays affecting a subset of stores. As part of the mitigation, the affected functionality has been temporarily disabled for affected stores.
- monitoring Oct 20, 2026, 09:53 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2026, 10:33 AM UTC
This incident has been resolved.
Minor October 15, 2026 Delayed product updates in storefront search 45m Storefront
Started Oct 15, 2026, 09:15 PM UTC· resolved Oct 15, 2026, 10:00 PM UTC
- resolved Oct 15, 2026, 10:14 PM UTC
Commerce engineers identified and mitigated an issue where a backlog of CRUD operations in entities delayed changes from appearing in storefront for up to 32 minutes . Between approximately 4:15 PM and 5:00 PM CT, merchants may have seen a delay in catalog updates. The backlog has cleared and the issue is now resolved.
Notice October 14, 2026 Delayed Data in Analytics Reports 1h 29m Reporting & Analytics
Started Oct 14, 2026, 07:21 PM UTC· resolved Oct 14, 2026, 08:50 PM UTC
- monitoring Oct 14, 2026, 07:21 PM UTC
BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
- resolved Oct 14, 2026, 08:50 PM UTC
This incident has been resolved.
Minor October 14, 2026 Some storefront searches returning incomplete results 1h 29m Storefront
Started Oct 14, 2026, 06:32 PM UTC· resolved Oct 14, 2026, 08:02 PM UTC
- identified Oct 14, 2026, 06:32 PM UTC
Some stores are seeing storefront searches return no results or miss products they should include. We've found the cause and are rolling out a fix.
- monitoring Oct 14, 2026, 07:53 PM UTC
A fix has been deployed and search results are returning normally for affected stores. We're completing the rollout to the remaining regions and continuing to monitor.
- resolved Oct 14, 2026, 08:02 PM UTC
A fix has been deployed and storefront search results are back to normal.
Minor October 14, 2026 Storefront Search Stability Issues for Subset of US Stores 33m Storefront
Started Oct 14, 2026, 09:08 AM UTC· resolved Oct 14, 2026, 09:42 AM UTC
- identified Oct 14, 2026, 09:08 AM UTC
Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.
- investigating Oct 14, 2026, 09:09 AM UTC
We are currently investigating this issue.
- monitoring Oct 14, 2026, 09:15 AM UTC
A fix has been implemented and we are continuing to actively monitor search stability.
- resolved Oct 14, 2026, 09:42 AM UTC
This incident has been resolved.
Minor October 14, 2026 Storefront Search Stability Issues for Subset of US Stores 28m Storefront
Started Oct 14, 2026, 12:25 AM UTC· resolved Oct 14, 2026, 12:54 AM UTC
- investigating Oct 14, 2026, 12:25 AM UTC
Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.
- monitoring Oct 14, 2026, 12:40 AM UTC
A fix has been implemented and we are continuing to actively monitor search stability.
- resolved Oct 14, 2026, 12:54 AM UTC
This incident has been resolved.
Minor October 12, 2026 Аn issue with Management API requests to add products to carts 59m API & Webhooks
Started Oct 12, 2026, 11:14 AM UTC· resolved Oct 12, 2026, 12:13 PM UTC
- investigating Oct 12, 2026, 11:14 AM UTC
BigCommerce engineers are investigating an issue with Management API requests to add products to carts. We'll share updates as more information becomes available.
- identified Oct 12, 2026, 11:21 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 12, 2026, 12:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 12, 2026, 12:13 PM UTC
This incident has been resolved.
Minor October 12, 2026 Slow response times on some requests 41m API & Webhooks, Control Panel, Storefront
Started Oct 12, 2026, 01:58 AM UTC· resolved Oct 12, 2026, 02:39 AM UTC
- investigating Oct 12, 2026, 01:58 AM UTC
Commerce engineers are investigating slow response times on some requests around product images.
- monitoring Oct 12, 2026, 02:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 12, 2026, 02:39 AM UTC
This incident has been resolved.
Minor October 8, 2026 Storefront Search Issues 35s Storefront
Started Oct 08, 2026, 05:34 PM UTC· resolved Oct 08, 2026, 05:35 PM UTC
- monitoring Oct 08, 2026, 05:34 PM UTC
BigCommerce Engineers are investigating an issue impacting latency of storefront search requests for a subset of stores.
- resolved Oct 08, 2026, 05:35 PM UTC
This incident has been resolved.
Major October 5, 2026 QuickBooks Payments stores cannot transact 3h 39m Checkout & Payment Processing
Started Oct 05, 2026, 06:45 PM UTC· resolved Oct 05, 2026, 10:24 PM UTC
- identified Oct 05, 2026, 06:45 PM UTC
The issue has been identified and a fix is being implemented.
- investigating Oct 05, 2026, 06:50 PM UTC
We are currently investigating this issue.
- identified Oct 05, 2026, 08:02 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 05, 2026, 09:34 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 05, 2026, 10:16 PM UTC
we have deployed a fix and are monitoring the issue.
- resolved Oct 05, 2026, 10:24 PM UTC
incident resolved, merchants can disconnect and reconnect their quickbooks now
Minor October 5, 2026 Search is returning server errors for a subset of stores 2h 30m Storefront
Started Oct 05, 2026, 04:40 PM UTC· resolved Oct 05, 2026, 07:11 PM UTC
- investigating Oct 05, 2026, 04:40 PM UTC
We are currently investigating this issue.
- identified Oct 05, 2026, 04:45 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 05, 2026, 04:47 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 05, 2026, 05:50 PM UTC
Search errors are resolved, but we are addressing an indexing delay stemming from this incident. Recent changes for affected stores may take longer to appear in search.
- resolved Oct 05, 2026, 07:11 PM UTC
This incident has been resolved.
Minor October 2, 2026 Intermittent Availability Issues in Australia 3h 12m Storefront
Started Oct 02, 2026, 02:29 AM UTC· resolved Oct 02, 2026, 05:41 AM UTC
- investigating Oct 02, 2026, 02:29 AM UTC
BigCommerce engineers are currently investigating intermittent availability and degraded performance for Australian hosted stores. We will provide an update shortly.
- monitoring Oct 02, 2026, 03:23 AM UTC
Engineers have deployed additionally capacity in this region and aren't continuing to monitor the availability and performance.
- resolved Oct 02, 2026, 05:41 AM UTC
This incident has been resolved.
Notice October 1, 2026 Search is degraded on a subset of stores –
Started Oct 01, 2026, 09:00 PM UTC· resolved Oct 01, 2026, 09:00 PM UTC
- resolved Oct 01, 2026, 09:00 PM UTC
Commerce engineers identified the cause of search degradation on a subset or stores and have mitigated the issue.
Minor September 27, 2026 Partial search unavailability 41m Storefront
Started Sep 27, 2026, 05:19 PM UTC· resolved Sep 27, 2026, 06:00 PM UTC
- investigating Sep 27, 2026, 05:19 PM UTC
Certain storefronts may be experiencing timeout errors for searches. We are currently investigating this issue.
- investigating Sep 27, 2026, 05:48 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 27, 2026, 05:49 PM UTC
Search availability has returned to normal availability. We are continuing to monitor this issue.
- resolved Sep 27, 2026, 06:00 PM UTC
This incident has been resolved.
Minor September 26, 2026 Partial search unavailability 1h 34m Storefront
Started Sep 26, 2026, 06:30 PM UTC· resolved Sep 26, 2026, 08:04 PM UTC
- investigating Sep 26, 2026, 06:30 PM UTC
Certain storefronts may be experiencing errors for searches. We are currently investigating this issue
- monitoring Sep 26, 2026, 06:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 26, 2026, 08:04 PM UTC
Search availability is back to expected thresholds
Major September 23, 2026 Inaccurate product stock on category pages 2h 57m Storefront
Started Sep 23, 2026, 08:16 PM UTC· resolved Sep 23, 2026, 11:14 PM UTC
- investigating Sep 23, 2026, 08:16 PM UTC
We have received reports of products appearing as "out of stock" on category pages. Commerce engineers are investigating this issue.
- investigating Sep 23, 2026, 09:32 PM UTC
We are continuing to investigate this issue.
- investigating Sep 23, 2026, 10:30 PM UTC
We are continuing to investigate this issue.
- investigating Sep 23, 2026, 11:13 PM UTC
This issue has resolved.
- resolved Sep 23, 2026, 11:14 PM UTC
This incident has been resolved.
Minor September 20, 2026 Webhooks Delay 1h 5m API & Webhooks
Started Sep 20, 2026, 07:55 AM UTC· resolved Sep 20, 2026, 09:01 AM UTC
- investigating Sep 20, 2026, 07:55 AM UTC
BigCommerce engineers are currently investigating intermittent delays with webhooks delivery to a subset of stores. We will keep you informed with updates as they become available.
- resolved Sep 20, 2026, 09:01 AM UTC
This incident has been resolved.