BigCommerce had 89 outages in the last 2 years totaling 68h 55m of downtime — averaging 3.7 incidents per month.
There were 89 BigCommerce outages since October 7, 2025 totaling 68h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
BigCommerce engineers are currently investigating intermittent delays with webhooks delivery to a subset of stores. We will keep you informed with updates as they become available.
This incident has been resolved.
Our contact center is experiencing technical difficulties due to issues with our service provider. Phone, Chat, and Web cases are temporarily unavailable. We will resume operations as soon as possible.
Our contact center continues to experience technical difficulties. Our service provider is working on a fix to resolve this issue and restore services. You may experience delays or intermittent errors when contacting us via Phone, Chat, or Web. If your issue is not urgent, we encourage you to submit a web case at support.bigcommerce.com and we will respond as soon as possible.
The fix being rolled out by our service provider is progressing region by region. Customers may experience delays or intermittent errors when contacting us via Phone, Chat, or Web. If your issue is not urgent, we continue to encourage you to submit a web case at support.bigcommerce.com and we will respond as soon as possible. Thank you for your patience.
Our third party service provider has indicated the incident is resolved. While the Support Center appears operational, we will continue to monitor. Users should be able to contact our Support team through Phone, Chat, or Web.
This incident has been resolved.
We are currently investigating this issue.
Commerce engineers are continuing to work on a fix for this issue.
This incident has been resolved.
We are investigating delayed email delivery for some transactional emails, such as order confirmations and notifications. The delay affects recipients with Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Other email providers are not affected. We will post an update as we have more information.
Commerce engineers have applied mitigations to improve email delivery to Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Delivery rates are improving and we are continuing to monitor them.
This incident has been resolved.
Starting August 31 at approximately 10:00 AM CT, we observed growing indexing queues affecting a subset of stores. During this period, newly created or updated entities may have taken up to 6 hours to become searchable in the Control Panel and storefront.
We have identified the cause and are currently implementing a fix. We will continue monitoring recovery and provide another update as the queues return to normal levels.
This incident has been resolved.
European merchants may experience minor delays in search document updates during Control Panel interaction.
We identified the root cause, mitigated the issue, and will continue to monitor the situation.
The issue has been fully mitigated, and users should no longer be affected.
We are currently investigating this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating an issue affecting B2B Ninja users ability to add products to a quote from the product page.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating an issue with Single Sign-On (SSO) login through Microsoft Azure AD. We will post an update when we have more information available.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
BigCommerce engineers are currently investigating an issue with elevated response times for Australia-hosted stores. We will provide an update shortly.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Commerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
A fix has been implemented and we are monitoring the results.
Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 17:49 UTC. Action was taken and error rates returned to normal at 18:05 UTC. All systems are fully operational.
Commerce Engineers are investigating an issue impacting PayPal Account Vaulted instrument creation when the Credit Cards feature is disabled in the PayPal Commerce and BigCommerce Payments integrations.
Commerce Engineers found the root cause for both PayPal Commerce and BigCommerce Payments integrations and are working on the fix preparation.
Commerce engineers are continuing to work on a fix for this issue.
Commerce engineers have identified a fix for this issue.
The fix for this issue has been deployed to production and PayPal vaulting is working as expected.
Commerce Engineers are investigating an issue that is preventing merchants from submitting quotes on B2B Ninja.
A fix has been implemented and we are continuing to monitor.
This incident has been resolved.
Commerce Engineers are currently investigating an issue around out of memory error for catalog import/export impacting a subset of stores.
Monitoring – Commerce Engineers have mitigated an out-of-memory issue impacting Catalog Import/Export for a subset of stores. We are currently observing system stability before marking the incident as resolved.
Commerce Engineers identified that additional remediation was required during the monitoring period. The issue affecting Catalog Import/Export for a subset of stores has now been fully resolved, and the system is operating normally.
Commerce Engineers have identified an issue with Paypal payment gateways reenabling themselves on some stores checkouts, and are actively working on a fix.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Commerce engineers are aware of an issue causing transaction processing errors for merchants using the Cybersource V2 payment provider. The issue has been identified as an outage with the provider. You can follow the provider's status here: https://status.cybersource.com/incidents/ry0rqlcp824c. Our team is actively monitoring the provider's progress and will provide an update once the issue has been resolved. Incident start time: 23:35 UTC.
Cybersource have added mitigation in place and transactions have started to process as expected. Our team is actively monitoring the provider's progress and will provider updates as they are available.
Cybersource has mitigated the issue on their end, but monitoring. We are no longer seeing any issues with payment processing
BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.
This incident has been resolved.
Commerce Engineers are investigating an issue affecting some stores using shipping zones configured for a selection of states/provinces, which may cause errors on the checkout page. Our team is actively investigating and working on a fix.
We are continuing to investigate this issue.
Commerce engineers identified the cause of checkout errors affecting some stores using state/province shipping zones. We'll confirm once fully resolved.
A fix has been implemented and we are monitoring the result.
This incident has been resolved.
We identified an issue where a subset of stores may see unexpected Staff Action Log entries generated by an API-driven background process. These entries are display-only logging artifacts and do not reflect staff user activity or changes made to the store. Some entries may continue to appear while we complete remediation. Store functionality, data, and security are not impacted, and no action is required.
Commerce engineers were alerted to an issue with B2B Edition from 17:41 to 17:49 UTC. Commerce engineers are investigating the root cause but for now the issue has been resolved.
This incident has been resolved.
Commerce engineers were alerted to an issue with the B2B Edition and are currently investigating. We will provide updates as they become available.
Commerce engineers have resolved the issue impacting B2B Edition from 4:25 pm UTC to 5:05 pm UTC and all services are fully operational.
Between 10:04 and 10:17 UTC on July 6, there were short periods of increased HTTP 500 errors affecting storefront requests.
Commerce engineers were alerted into increased error rate for subset of stores in US from 2:00 AM UTC to 3:08 AM UTC. The issue has now been resolved.
Commerce engineers are looking into increased error rate for subset of stores in AU.
Commerce engineers have applied a fix and are monitoring the error rates
This incident has now been resolved.