BigCommerce Outage History

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BigCommerce had 67 outages in the last 2 years totaling 73h 41m of downtime — averaging 2.8 incidents per month.

There were 67 BigCommerce outages since July 18, 2025 totaling 73h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bigcommerce.com

Minor June 17, 2026

Card payment issues for Bank of New Zealand provider (3DS)

Detected by Pingoru
Jun 17, 2026, 06:25 AM UTC
Resolved
Jun 17, 2026, 06:47 AM UTC
Duration
21m
Affected: Checkout & Payment Processing
Timeline · 3 updates
  1. investigating Jun 17, 2026, 06:25 AM UTC

    BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.

  2. identified Jun 17, 2026, 06:42 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 17, 2026, 06:47 AM UTC

    This issue has now been resolved.

Read the full incident report →

Minor June 16, 2026

Issues changing currency on storefronts

Detected by Pingoru
Jun 16, 2026, 06:57 PM UTC
Resolved
Jun 16, 2026, 08:12 PM UTC
Duration
1h 14m
Affected: Storefront
Timeline · 4 updates
  1. investigating Jun 16, 2026, 06:57 PM UTC

    BigCommerce engineers are investigating reports of issues with currency changes on storefronts.

  2. identified Jun 16, 2026, 07:32 PM UTC

    BigCommerce engineers have identified the issue and are working to resolve it.

  3. investigating Jun 16, 2026, 08:02 PM UTC

    BigCommerce engineers are investigating this issue.

  4. resolved Jun 16, 2026, 08:12 PM UTC

    A fix for this issue has been rolled out to all stores.

Read the full incident report →

Minor June 16, 2026

Some exports stalling

Detected by Pingoru
Jun 16, 2026, 02:54 PM UTC
Resolved
Jun 16, 2026, 03:21 PM UTC
Duration
26m
Affected: Control Panel
Timeline · 2 updates
  1. investigating Jun 16, 2026, 02:54 PM UTC

    Commerce engineers are investigating reports of exports stalling and failing to complete for a subset of stores.

  2. resolved Jun 16, 2026, 03:21 PM UTC

    A fix has been deployed and exports are now completing normally.

Read the full incident report →

Minor June 12, 2026

Meta Outage Causing Disruption to Meta CAPI Integrations

Detected by Pingoru
Jun 12, 2026, 02:58 PM UTC
Resolved
Jun 12, 2026, 03:35 PM UTC
Duration
37m
Affected: Reporting & Analytics
Timeline · 3 updates
  1. investigating Jun 12, 2026, 02:58 PM UTC

    Commerce Engineering is actively investigating and monitoring a disruption to Meta CAPI (Conversions API) integrations due to a Meta outage. We are working to bring the service back online as soon as possible.

  2. monitoring Jun 12, 2026, 03:09 PM UTC

    Meta CAPI events have resumed publishing without errors. We will continue monitoring this situation.

  3. resolved Jun 12, 2026, 03:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 11, 2026

Storefront Availability Issues for Small Subset of US Stores

Detected by Pingoru
Jun 11, 2026, 09:25 PM UTC
Resolved
Jun 11, 2026, 08:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 11, 2026, 09:25 PM UTC

    Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 21:30 UTC. Action was taken and error rates returned to normal at 21:47 UTC. All systems are fully operational.

Read the full incident report →

Minor June 10, 2026

Investigating Login Issues for Subset of Shoppers on B2B Catalyst Storefronts

Detected by Pingoru
Jun 10, 2026, 07:53 PM UTC
Resolved
Jun 11, 2026, 01:59 AM UTC
Duration
6h 6m
Affected: B2B Edition - APIB2B Edition - Buyers Portal
Timeline · 4 updates
  1. investigating Jun 10, 2026, 07:53 PM UTC

    Commerce Engineering is investigating an issue where a B2C user, or a B2B user under an unapproved company, is unable to log into a B2B Catalyst storefront.

  2. identified Jun 11, 2026, 12:16 AM UTC

    We have identified login issues on B2B Catalyst storefronts caused by latency and continue to work on a fix

  3. monitoring Jun 11, 2026, 01:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 11, 2026, 01:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2026

Elevated errors on a subset of stores

Detected by Pingoru
Jun 10, 2026, 07:06 PM UTC
Resolved
Jun 10, 2026, 06:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 10, 2026, 07:06 PM UTC

    Between 18:30 UTC and 18:41 UTC, some stores experienced elevated HTTP 500 errors on the storefront and API.

Read the full incident report →

Minor June 7, 2026

Storefront availability Issues

Detected by Pingoru
Jun 07, 2026, 10:55 PM UTC
Resolved
Jun 08, 2026, 03:05 AM UTC
Duration
4h 10m
Affected: Storefront
Timeline · 3 updates
  1. investigating Jun 07, 2026, 10:55 PM UTC

    BigCommerce engineers are currently investigating an issues with a subset of stores storefront. We will provide an update shortly.

  2. identified Jun 07, 2026, 11:46 PM UTC

    The issue has been identified and we are working on a fix.

  3. resolved Jun 08, 2026, 03:05 AM UTC

    This incident has been resolved

Read the full incident report →

Minor June 5, 2026

Temporary Issues with Product Filters for Subset of Stores

Detected by Pingoru
Jun 05, 2026, 03:48 PM UTC
Resolved
Jun 05, 2026, 01:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 05, 2026, 03:48 PM UTC

    Between 2:37p-3:25p UTC a subset of stores may have experienced errors, delays, or missing options when using product filters and category navigation. Commerce Engineers deployed a fix and all storefront navigation and filtering systems were fully operational as of 3:25p UTC. We will continue to monitor system stability closely.

Read the full incident report →

Notice June 2, 2026

Product details not rendering on some product pages

Detected by Pingoru
Jun 02, 2026, 02:45 PM UTC
Resolved
Jun 02, 2026, 01:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 02, 2026, 02:45 PM UTC

    At 13:13 UTC Commerce Engineers received reports of product details not rendering properly on some product pages. After investigation the problematic release was identified and reverted, restoring functionality at 13:57 UTC. All affected storefronts should now be properly displaying product details.

Read the full incident report →

Minor May 28, 2026

Merchants are unable to completely disable B2B for store

Detected by Pingoru
May 28, 2026, 06:58 PM UTC
Resolved
May 28, 2026, 07:38 PM UTC
Duration
40m
Affected: B2B Edition - API
Timeline · 3 updates
  1. investigating May 28, 2026, 06:58 PM UTC

    Commerce Engineers have identified an issue with merchants being unable to completely disable B2B for a store. We are currently investigating.

  2. identified May 28, 2026, 07:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 28, 2026, 07:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 28, 2026

Availability Issues

Detected by Pingoru
May 28, 2026, 07:14 AM UTC
Resolved
May 28, 2026, 07:20 AM UTC
Duration
5m
Affected: API & WebhooksControl PanelStorefront
Timeline · 4 updates
  1. investigating May 28, 2026, 07:14 AM UTC

    BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.

  2. identified May 28, 2026, 07:16 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 28, 2026, 07:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 28, 2026, 07:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 27, 2026

B2B outbound email delivery issue

Detected by Pingoru
May 27, 2026, 11:52 PM UTC
Resolved
May 28, 2026, 01:17 AM UTC
Duration
1h 25m
Affected: B2B Edition - APIB2B Edition - DashboardB2B Edition - Buyers Portal
Timeline · 3 updates
  1. investigating May 27, 2026, 11:52 PM UTC

    We have identified an issue affecting some B2B stores where certain outbound emails are not being sent. We are investigating the cause and will provide another update as soon as we have more information.

  2. identified May 28, 2026, 12:06 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 28, 2026, 01:17 AM UTC

    This issue has been resolved.

Read the full incident report →

Minor May 23, 2026

Elevated error rate

Detected by Pingoru
May 23, 2026, 04:32 PM UTC
Resolved
May 23, 2026, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 23, 2026, 04:32 PM UTC

    At 16:10 UTC on May 23, for a period of 30 seconds, there was an elevated error rate for a subset of stores in the US region. Storefront, Control Panel, and API traffic were affected.

Read the full incident report →

Notice May 22, 2026

Missing Data in Analytics Reports

Detected by Pingoru
May 22, 2026, 02:03 PM UTC
Resolved
May 22, 2026, 02:04 PM UTC
Duration
52s
Affected: Reporting & Analytics
Timeline · 2 updates
  1. monitoring May 22, 2026, 02:03 PM UTC

    BigCommerce engineers have mitigated the issue affecting visit tracking, and new visit processing has returned to normal. We have identified an impacted period where some visit data was not recorded. Visit reports and Conversion reports may show incomplete data for the affected time window.

  2. resolved May 22, 2026, 02:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 18, 2026

B2B Ninja quotes page appears blank

Detected by Pingoru
May 18, 2026, 03:41 AM UTC
Resolved
May 18, 2026, 04:26 AM UTC
Duration
45m
Timeline · 3 updates
  1. investigating May 18, 2026, 03:41 AM UTC

    We are currently investigating this issue.

  2. investigating May 18, 2026, 03:41 AM UTC

    Investigating – B2B Ninja Quotes Feature We are aware of an issue affecting the B2B Ninja app where the Quotes tab is displaying blank pages and quotes are not loading for some merchants. Our team is actively investigating the root cause and working toward a resolution. What's happening: Customers using the B2B Ninja Quotes feature are unable to view or fetch their quotes. Current actions: We are working with our infrastructure team to identify the underlying cause and restore full functionality. We appreciate your patience and will provide further updates as we make progress.

  3. resolved May 18, 2026, 04:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 17, 2026

Payment capture failures

Detected by Pingoru
May 17, 2026, 11:27 PM UTC
Resolved
May 14, 2026, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 17, 2026, 11:27 PM UTC

    A subset of payment capture events were failing for a subset of stores from May 14 @ 10:00 UTC until May 17 @ 14:00 UTC. The root cause has been found and fixed.

Read the full incident report →

Minor May 14, 2026

Custom Phone Numbers preventing Shoppers from signing up

Detected by Pingoru
May 14, 2026, 03:12 PM UTC
Resolved
May 14, 2026, 07:08 PM UTC
Duration
3h 56m
Affected: Storefront
Timeline · 4 updates
  1. investigating May 14, 2026, 03:12 PM UTC

    We are currently investigating this issue.

  2. identified May 14, 2026, 03:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 14, 2026, 04:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 14, 2026, 07:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 4, 2026

Availability Issue

Detected by Pingoru
May 04, 2026, 05:09 PM UTC
Resolved
May 04, 2026, 05:09 PM UTC
Duration
—
Affected: Storefront
Timeline · 1 update
  1. resolved May 04, 2026, 05:09 PM UTC

    Commerce engineers observed an availability issue with a subset of stores beginning at approximately 17:43 UTC, which caused some storefront requests to fail. The issue was resolved at 17:45 AM UTC and all services are fully operational.

Read the full incident report →

Minor May 1, 2026

Some pricing rules not applying as expected

Detected by Pingoru
May 01, 2026, 10:37 PM UTC
Resolved
May 03, 2026, 10:35 PM UTC
Duration
1d 23h
Affected: Storefront
Timeline · 7 updates
  1. investigating May 01, 2026, 10:37 PM UTC

    BigCommerce engineers are investigating reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.

  2. investigating May 01, 2026, 11:13 PM UTC

    BigCommerce engineers are continuing to investigate reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.

  3. identified May 01, 2026, 11:53 PM UTC

    BigCommerce engineers have identified a fix for modifier rules failing to apply price adjustments on the storefront and are proactively applying it to affected stores. Root cause investigation is ongoing. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.

  4. identified May 02, 2026, 01:53 AM UTC

    We are continuing to apply the fix to affected stores.

  5. identified May 02, 2026, 03:11 AM UTC

    The BigCommerce team is continuing to apply a fix for the modifier rules issue to stores. We will update this status again when the fix has been applied.

  6. monitoring May 03, 2026, 10:34 PM UTC

    A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.

  7. resolved May 03, 2026, 10:35 PM UTC

    A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact BigCommerce Support so we can take a closer look.

Read the full incident report →

Minor April 30, 2026

Delayed Data in Analytics Reports

Detected by Pingoru
Apr 30, 2026, 10:00 PM UTC
Resolved
May 01, 2026, 03:18 AM UTC
Duration
5h 18m
Affected: Reporting & Analytics
Timeline · 3 updates
  1. investigating May 01, 2026, 02:03 AM UTC

    Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.

  2. monitoring May 01, 2026, 03:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 01, 2026, 03:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 28, 2026

Intermittent Availability Issue

Detected by Pingoru
Apr 28, 2026, 11:44 PM UTC
Resolved
Apr 28, 2026, 11:44 PM UTC
Duration
—
Affected: Storefront
Timeline · 1 update
  1. resolved Apr 28, 2026, 11:44 PM UTC

    Commerce engineers observed an availability issue with a subset of stores beginning at approximately 00:19 UTC, which caused some storefront requests to fail. The issue was resolved at 00:25 UTC and all services are fully operational.

Read the full incident report →

Minor April 24, 2026

Elevated Response Times

Detected by Pingoru
Apr 24, 2026, 02:41 PM UTC
Resolved
Apr 24, 2026, 03:14 PM UTC
Duration
32m
Affected: API & WebhooksStorefront
Timeline · 3 updates
  1. investigating Apr 24, 2026, 02:41 PM UTC

    Commerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.

  2. monitoring Apr 24, 2026, 02:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 24, 2026, 03:14 PM UTC

    This incident has been resolved.

Read the full incident report →