BigCommerce Outage History

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BigCommerce had 84 outages in the last 2 years totaling 107h 13m of downtime — averaging 3.5 incidents per month.

There were 84 BigCommerce outages since August 6, 2025 totaling 107h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bigcommerce.com

Notice August 4, 2026

Impossible to vault payment instrument when credit cart option is disabled in the PayPal Commerce and BigCommerce Payments integrations

Detected by Pingoru
Aug 04, 2026, 03:32 PM UTC
Resolved
Aug 04, 2026, 09:28 PM UTC
Duration
5h 55m
Timeline · 5 updates
  1. investigating Aug 04, 2026, 03:32 PM UTC

    Commerce Engineers are investigating an issue impacting PayPal Account Vaulted instrument creation when the Credit Cards feature is disabled in the PayPal Commerce and BigCommerce Payments integrations.

  2. identified Aug 04, 2026, 03:56 PM UTC

    Commerce Engineers found the root cause for both PayPal Commerce and BigCommerce Payments integrations and are working on the fix preparation.

  3. identified Aug 04, 2026, 06:21 PM UTC

    Commerce engineers are continuing to work on a fix for this issue.

  4. identified Aug 04, 2026, 08:19 PM UTC

    Commerce engineers have identified a fix for this issue.

  5. resolved Aug 04, 2026, 09:28 PM UTC

    The fix for this issue has been deployed to production and PayPal vaulting is working as expected.

Read the full incident report →

Notice July 28, 2026

Unable to Submit Quotes on B2B Ninja

Detected by Pingoru
Jul 28, 2026, 08:11 PM UTC
Resolved
Jul 28, 2026, 08:45 PM UTC
Duration
33m
Timeline · 3 updates
  1. investigating Jul 28, 2026, 08:11 PM UTC

    Commerce Engineers are investigating an issue that is preventing merchants from submitting quotes on B2B Ninja.

  2. monitoring Jul 28, 2026, 08:43 PM UTC

    A fix has been implemented and we are continuing to monitor.

  3. resolved Jul 28, 2026, 08:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2026

Stalled catalog import/export

Detected by Pingoru
Jul 23, 2026, 11:02 PM UTC
Resolved
Jul 24, 2026, 10:32 AM UTC
Duration
11h 30m
Affected: Control Panel
Timeline · 3 updates
  1. investigating Jul 23, 2026, 11:02 PM UTC

    Commerce Engineers are currently investigating an issue around out of memory error for catalog import/export impacting a subset of stores.

  2. monitoring Jul 23, 2026, 11:57 PM UTC

    Monitoring – Commerce Engineers have mitigated an out-of-memory issue impacting Catalog Import/Export for a subset of stores. We are currently observing system stability before marking the incident as resolved.

  3. resolved Jul 24, 2026, 10:32 AM UTC

    Commerce Engineers identified that additional remediation was required during the monitoring period. The issue affecting Catalog Import/Export for a subset of stores has now been fully resolved, and the system is operating normally.

Read the full incident report →

Minor July 21, 2026

Intermittent Availability Issues

Detected by Pingoru
Jul 21, 2026, 08:20 PM UTC
Resolved
Jul 21, 2026, 11:09 PM UTC
Duration
2h 49m
Affected: Control Panel
Timeline · 2 updates
  1. investigating Jul 21, 2026, 08:20 PM UTC

    Commerce Engineers are currently investigating an issue causing intermittent errors in PageBuilder and some other aspects of the control panel. Storefronts and the checkout experience are not affected.

  2. resolved Jul 21, 2026, 11:09 PM UTC

    Commerce Engineers identified and fixed the root cause of the intermittent errors affecting the control panel. This incident has been resolved.

Read the full incident report →

Minor July 16, 2026

Paypal payment gateway reenabling itself on some checkouts

Detected by Pingoru
Jul 16, 2026, 05:25 PM UTC
Resolved
Jul 16, 2026, 09:56 PM UTC
Duration
4h 30m
Affected: Checkout & Payment Processing
Timeline · 3 updates
  1. investigating Jul 16, 2026, 05:25 PM UTC

    Commerce Engineers have identified an issue with Paypal payment gateways reenabling themselves on some stores checkouts, and are actively working on a fix.

  2. identified Jul 16, 2026, 05:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 16, 2026, 09:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 16, 2026

Payment issues with Cybersource V2 provider

Detected by Pingoru
Jul 16, 2026, 12:39 AM UTC
Resolved
Jul 16, 2026, 10:33 AM UTC
Duration
9h 53m
Affected: Checkout & Payment Processing
Timeline · 3 updates
  1. identified Jul 16, 2026, 12:39 AM UTC

    Commerce engineers are aware of an issue causing transaction processing errors for merchants using the Cybersource V2 payment provider. The issue has been identified as an outage with the provider. You can follow the provider's status here: https://status.cybersource.com/incidents/ry0rqlcp824c. Our team is actively monitoring the provider's progress and will provide an update once the issue has been resolved. Incident start time: 23:35 UTC.

  2. monitoring Jul 16, 2026, 05:43 AM UTC

    Cybersource have added mitigation in place and transactions have started to process as expected. Our team is actively monitoring the provider's progress and will provider updates as they are available.

  3. resolved Jul 16, 2026, 10:33 AM UTC

    Cybersource has mitigated the issue on their end, but monitoring. We are no longer seeing any issues with payment processing

Read the full incident report →

Major July 10, 2026

Availability Issues

Detected by Pingoru
Jul 10, 2026, 09:11 PM UTC
Resolved
Jul 11, 2026, 12:04 AM UTC
Duration
2h 52m
Affected: Storefront
Timeline · 2 updates
  1. identified Jul 10, 2026, 09:11 PM UTC

    BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.

  2. resolved Jul 11, 2026, 12:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 9, 2026

Issue impacting checkout on a subset of stores

Detected by Pingoru
Jul 09, 2026, 10:54 PM UTC
Resolved
Jul 10, 2026, 03:30 AM UTC
Duration
4h 35m
Affected: Checkout & Payment Processing
Timeline · 5 updates
  1. investigating Jul 09, 2026, 10:54 PM UTC

    Commerce Engineers are investigating an issue affecting some stores using shipping zones configured for a selection of states/provinces, which may cause errors on the checkout page. Our team is actively investigating and working on a fix.

  2. investigating Jul 09, 2026, 10:56 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 10, 2026, 01:14 AM UTC

    Commerce engineers identified the cause of checkout errors affecting some stores using state/province shipping zones. We'll confirm once fully resolved.

  4. monitoring Jul 10, 2026, 02:51 AM UTC

    A fix has been implemented and we are monitoring the result.

  5. resolved Jul 10, 2026, 03:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 8, 2026

Unexpected Staff Action Logs

Detected by Pingoru
Jul 08, 2026, 05:27 AM UTC
Resolved
Jul 08, 2026, 05:27 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 08, 2026, 05:27 AM UTC

    We identified an issue where a subset of stores may see unexpected Staff Action Log entries generated by an API-driven background process. These entries are display-only logging artifacts and do not reflect staff user activity or changes made to the store. Some entries may continue to appear while we complete remediation. Store functionality, data, and security are not impacted, and no action is required.

Read the full incident report →

Notice July 6, 2026

Issues with B2B Edition

Detected by Pingoru
Jul 06, 2026, 06:01 PM UTC
Resolved
Jul 06, 2026, 10:31 PM UTC
Duration
4h 29m
Affected: B2B Edition - API
Timeline · 2 updates
  1. investigating Jul 06, 2026, 06:01 PM UTC

    Commerce engineers were alerted to an issue with B2B Edition from 17:41 to 17:49 UTC. Commerce engineers are investigating the root cause but for now the issue has been resolved.

  2. resolved Jul 06, 2026, 10:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 6, 2026

Issue with B2B Edition

Detected by Pingoru
Jul 06, 2026, 04:08 PM UTC
Resolved
Jul 06, 2026, 04:23 PM UTC
Duration
15m
Affected: B2B Edition - Dashboard
Timeline · 2 updates
  1. investigating Jul 06, 2026, 04:08 PM UTC

    Commerce engineers were alerted to an issue with the B2B Edition and are currently investigating. We will provide updates as they become available.

  2. resolved Jul 06, 2026, 04:23 PM UTC

    Commerce engineers have resolved the issue impacting B2B Edition from 4:25 pm UTC to 5:05 pm UTC and all services are fully operational.

Read the full incident report →

Notice July 6, 2026

Elevated HTTP 500 errors

Detected by Pingoru
Jul 06, 2026, 10:00 AM UTC
Resolved
Jul 06, 2026, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 06, 2026, 10:19 AM UTC

    Between 10:04 and 10:17 UTC on July 6, there were short periods of increased HTTP 500 errors affecting storefront requests.

Read the full incident report →

Minor July 3, 2026

Storefront Availability Issues for Subset of AU Stores

Detected by Pingoru
Jul 03, 2026, 12:33 AM UTC
Resolved
Jul 03, 2026, 12:56 AM UTC
Duration
22m
Affected: Storefront
Timeline · 3 updates
  1. investigating Jul 03, 2026, 12:33 AM UTC

    Commerce engineers are looking into increased error rate for subset of stores in AU.

  2. monitoring Jul 03, 2026, 12:45 AM UTC

    Commerce engineers have applied a fix and are monitoring the error rates

  3. resolved Jul 03, 2026, 12:56 AM UTC

    This incident has now been resolved.

Read the full incident report →

Minor June 24, 2026

Search issues for some merchants using custom search integrations such as Klevu

Detected by Pingoru
Jun 24, 2026, 07:50 PM UTC
Resolved
Jun 24, 2026, 08:58 PM UTC
Duration
1h 8m
Affected: Storefront
Timeline · 2 updates
  1. identified Jun 24, 2026, 07:50 PM UTC

    Commerce Engineers have identified an issue impacting a small subset of merchants using custom search integrations like Klevu.

  2. resolved Jun 24, 2026, 08:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 23, 2026

Storefront Search Stability Issues for Subset of US Stores

Detected by Pingoru
Jun 23, 2026, 03:50 PM UTC
Resolved
Jun 23, 2026, 04:37 PM UTC
Duration
46m
Affected: Storefront
Timeline · 3 updates
  1. investigating Jun 23, 2026, 03:50 PM UTC

    Commerce Engineers are investigating an issue impacting latency of storefront search requests for a subset of US stores.

  2. monitoring Jun 23, 2026, 04:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 23, 2026, 04:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 23, 2026

Meta API Latency Causing Delayed Meta CAPI Event Delivery

Detected by Pingoru
Jun 23, 2026, 03:29 PM UTC
Resolved
Jun 23, 2026, 04:08 PM UTC
Duration
39m
Affected: Reporting & Analytics
Timeline · 3 updates
  1. investigating Jun 23, 2026, 03:29 PM UTC

    Commerce Engineers are actively monitoring increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations. Meta CAPI events may be delivered later than usual while the backlog clears. Events are continuing to process and we are not seeing data loss at this time.

  2. monitoring Jun 23, 2026, 03:52 PM UTC

    Commerce Engineers continue to monitor increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations. Event delivery remains delayed for some customers, but events are continuing to process and we are not seeing data loss. Processing capacity has been increased and the backlog is being monitored as it clears.

  3. resolved Jun 23, 2026, 04:08 PM UTC

    Meta CAPI event delivery has caught up and is no longer delayed. Commerce Engineers will continue monitoring Meta API latency, which remains higher than normal, but event delivery has returned to normal and we are not seeing data loss.

Read the full incident report →

Major June 23, 2026

Analytics Incident

Detected by Pingoru
Jun 23, 2026, 03:57 AM UTC
Resolved
Jun 23, 2026, 03:57 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 23, 2026, 04:05 AM UTC

    Commerce Engineers have identified and resolved the issue that prevented shopper events from being captured between 8:38 PM and 10:20 PM CT. Systems are now functioning normally, and current events are processing correctly. Please note that Control Panel Analytics Reports and the Facebook Conversions API (FBCAPI) integration data for that specific time window (8:38 PM – 10:20 PM CT) would remain degraded or missing in Control Panel Analytics Reports. We are monitoring the platform to ensure continued stability.

Read the full incident report →

Major June 18, 2026

Storefront Search Issues for Subset of AU Stores

Detected by Pingoru
Jun 18, 2026, 10:20 PM UTC
Resolved
Jun 18, 2026, 10:29 PM UTC
Duration
8m
Affected: Storefront
Timeline · 2 updates
  1. investigating Jun 18, 2026, 10:20 PM UTC

    BigCommerce Engineers are investigating an issue impacting availability and latency of storefront search requests for a subset of stores in Australia.

  2. resolved Jun 18, 2026, 10:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 17, 2026

Card payment issues for Bank of New Zealand provider (3DS)

Detected by Pingoru
Jun 17, 2026, 06:25 AM UTC
Resolved
Jun 17, 2026, 06:47 AM UTC
Duration
21m
Affected: Checkout & Payment Processing
Timeline · 3 updates
  1. investigating Jun 17, 2026, 06:25 AM UTC

    BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.

  2. identified Jun 17, 2026, 06:42 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 17, 2026, 06:47 AM UTC

    This issue has now been resolved.

Read the full incident report →

Minor June 16, 2026

Issues changing currency on storefronts

Detected by Pingoru
Jun 16, 2026, 06:57 PM UTC
Resolved
Jun 16, 2026, 08:12 PM UTC
Duration
1h 14m
Affected: Storefront
Timeline · 4 updates
  1. investigating Jun 16, 2026, 06:57 PM UTC

    BigCommerce engineers are investigating reports of issues with currency changes on storefronts.

  2. identified Jun 16, 2026, 07:32 PM UTC

    BigCommerce engineers have identified the issue and are working to resolve it.

  3. investigating Jun 16, 2026, 08:02 PM UTC

    BigCommerce engineers are investigating this issue.

  4. resolved Jun 16, 2026, 08:12 PM UTC

    A fix for this issue has been rolled out to all stores.

Read the full incident report →

Minor June 16, 2026

Some exports stalling

Detected by Pingoru
Jun 16, 2026, 02:54 PM UTC
Resolved
Jun 16, 2026, 03:21 PM UTC
Duration
26m
Affected: Control Panel
Timeline · 2 updates
  1. investigating Jun 16, 2026, 02:54 PM UTC

    Commerce engineers are investigating reports of exports stalling and failing to complete for a subset of stores.

  2. resolved Jun 16, 2026, 03:21 PM UTC

    A fix has been deployed and exports are now completing normally.

Read the full incident report →

Minor June 12, 2026

Meta Outage Causing Disruption to Meta CAPI Integrations

Detected by Pingoru
Jun 12, 2026, 02:58 PM UTC
Resolved
Jun 12, 2026, 03:35 PM UTC
Duration
37m
Affected: Reporting & Analytics
Timeline · 3 updates
  1. investigating Jun 12, 2026, 02:58 PM UTC

    Commerce Engineering is actively investigating and monitoring a disruption to Meta CAPI (Conversions API) integrations due to a Meta outage. We are working to bring the service back online as soon as possible.

  2. monitoring Jun 12, 2026, 03:09 PM UTC

    Meta CAPI events have resumed publishing without errors. We will continue monitoring this situation.

  3. resolved Jun 12, 2026, 03:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 11, 2026

Storefront Availability Issues for Small Subset of US Stores

Detected by Pingoru
Jun 11, 2026, 09:25 PM UTC
Resolved
Jun 11, 2026, 08:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 11, 2026, 09:25 PM UTC

    Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 21:30 UTC. Action was taken and error rates returned to normal at 21:47 UTC. All systems are fully operational.

Read the full incident report →