There were 17 BigCommerce outages since February 3, 2026 totaling 43h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Commerce engineers observed an availability issue with a subset of stores beginning at approximately 00:19 UTC, which caused some storefront requests to fail. The issue was resolved at 00:25 UTC and all services are fully operational.
Commerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
On April 21, 2026 at 14:37 UTC, Commerce engineers were alerted to an issue with Stencil storefronts. After investigation it was determined that a small number of Stencil storefronts using a custom layout template for their homepage experienced an issue where the homepage displayed incorrect content. The issue was caused by an internal update to site routing logic and was resolved at 15:09 UTC on April 21 by disabling the change.
BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports.
The issue has been identified and a fix has been implemented.
We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
This incident has been resolved.
BigCommerce engineers are currently investigating an issue causing 401 responses for a subset of installed applications. We will provide an update shortly.
We are continuing to investigate this issue.
BigCommerce engineers have identified the issue and are working on a fix.
BigCommerce engineers are currently implementing a fix. We will provide further updates as progress continues.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
This incident has been resolved.
Commerce engineers are currently investigating issues with logins for B2B customers.
Commerce engineers were alerted to an increase in error rates B2B customer logins and API calls. Action was taken and error rates have returned to normal at 15:51 UTC. All systems are fully operational.
Commerce team currently investigating an issue affecting PPCP 3DS authentication on the UK store. Some shoppers may experience an infinite loading state within the 3DS authentication popup, preventing completion of their transactions.
The Commerce development team is working closely with PayPal’s external team to identify the root cause of the issue.
External PayPal team identified an issue and fixed on their side, so PPCP 3DS authentication flow should work as expected on the UK stores
Starting at 12:30PM UTC, there is an increase of 401 responses to the Storefront GraphQL API. This issue is intermittent and impacts Stencil storefronts utilizing GraphQL
We are currently investigating this issue.
This incident has been resolved.
Commerce Engineers are investigating an issue impacting users who are using the latest version of Catalyst and using the Makeswift builder. We will provide updates as they become available.
Commerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they become available.
Commerce engineers have implemented a fix and are monitoring the results. If using One Click Catalyst, merchants will need to redeploy to pickup the latest version. For merchants with their own codebase repository of Catalyst, they can pull in the latest changes from bigcommerce/[email protected] or manually bump @makeswift/[email protected] to include the fix for this issue.
This issue has been resolved and all systems are fully operational.
BigCommerce engineers have identified an issue on a subset of stores where quotes created in the B2B edition are not associated to a channel. A fix is being implemented and updates will be provided as more information becomes available.
This issue has been resolved.
Commerce engineers observed an availability issue with a subset of stores beginning at approximately 10:30 AM UTC, which caused some storefront requests to fail. The issue was resolved at 11:15 AM UTC and all services are fully operational.
Commerce Engineers are investigating a delay with Meta CAPI event delivery caused by an active Meta Marketing API incident. Events continue processing at a reduced rate, which has created backlog for a subset of stores. We will continue monitoring and provide updates as they are available.
Commerce Engineers have resolved the delay with Meta CAPI event delivery caused by the Meta Marketing API incident. Event processing has returned to normal rates, and backlog for affected stores has been cleared.
Commerce engineers are currently investigating an issue delivering 2SV emails to Microsoft related email addresses. We will keep you informed with updates as they become available.
Commerce engineers have implemented a workaround for delivering 2SV emails to Microsoft related email addresses. If you continue to encounter issues, please contact support.
Commerce Engineers have confirmed with our 3rd party vendor that there is an issue upstream with Microsoft systems which is impacting deliverability to Microsoft related addresses such as outlook.com, hotmail.com, live.com, and msn.com and their international equivalents. Commerce Engineers are continuing to implement a work around for impacted merchants. We will continue to provide updates as they become available.
Commerce engineers have implemented a fix and 2SV emails are now being delivered to Microsoft related addresses. We will continue to monitor and provide updates as they become available.
This incident has been resolved.
BigCommerce engineers are currently investigating an issue with elevated response times for a subset of stores in the US region. We will provide an update shortly.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 4:42 UTC, which caused some storefront and API requests to fail. The issue was resolved at 5:26 UTC and all services are fully operational.
BigCommerce engineers are currently investigating an issue with elevated response times for stores in the EU region. We will provide an update shortly.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Commerce engineers were alerted to an increase in error rates for a subset of stores on both storefronts and control panels starting at 16:18 UTC. Action was taken and error rates returned to normal at 16:22 UTC. All systems are fully operational.
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