BigCommerce incident

Inaccurate product stock on category pages

Major Resolved View vendor source →

BigCommerce experienced a major incident on September 23, 2026 affecting Storefront, lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2026, 08:16 PM UTC
Resolved
Sep 23, 2026, 11:14 PM UTC
Duration
2h 57m
Detected by Pingoru
Sep 23, 2026, 08:16 PM UTC

Affected components

Storefront

Update timeline

  1. investigating Sep 23, 2026, 08:16 PM UTC

    We have received reports of products appearing as "out of stock" on category pages. Commerce engineers are investigating this issue.

  2. investigating Sep 23, 2026, 09:32 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 23, 2026, 10:30 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 23, 2026, 11:13 PM UTC

    This issue has resolved.

  5. resolved Sep 23, 2026, 11:14 PM UTC

    This incident has been resolved.