BigCommerce incident

Storefront Search Stability Issues for Subset of US Stores

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on October 14, 2026 affecting Storefront, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 09:08 AM UTC
Resolved
Oct 14, 2026, 09:42 AM UTC
Duration
33m
Detected by Pingoru
Oct 14, 2026, 09:08 AM UTC

Affected components

Storefront

Update timeline

  1. identified Oct 14, 2026, 09:08 AM UTC

    Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.

  2. investigating Oct 14, 2026, 09:09 AM UTC

    We are currently investigating this issue.

  3. monitoring Oct 14, 2026, 09:15 AM UTC

    A fix has been implemented and we are continuing to actively monitor search stability.

  4. resolved Oct 14, 2026, 09:42 AM UTC

    This incident has been resolved.