BigCommerce incident

Аn issue with Management API requests to add products to carts

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on October 12, 2026 affecting API & Webhooks, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2026, 11:14 AM UTC
Resolved
Oct 12, 2026, 12:13 PM UTC
Duration
59m
Detected by Pingoru
Oct 12, 2026, 11:14 AM UTC

Affected components

API & Webhooks

Update timeline

  1. investigating Oct 12, 2026, 11:14 AM UTC

    BigCommerce engineers are investigating an issue with Management API requests to add products to carts. We'll share updates as more information becomes available.

  2. identified Oct 12, 2026, 11:21 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 12, 2026, 12:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 12, 2026, 12:13 PM UTC

    This incident has been resolved.