BigCommerce incident

Search availability reduced and latency increased

Resolved after 3 hours 12 minutes, affecting Storefront, on October 24, 2026.

monitoring Oct 24, 2026, 05:29 PM UTC

A fix has been put in place and we are monitoring the results

Started
Oct 24, 2026, 03:35 PM UTC
Resolved
Oct 24, 2026, 06:47 PM UTC
Duration
3h 12m
Detected by Pingoru
Oct 24, 2026, 03:35 PM UTC

Affected components

Storefront

Update timeline

  1. investigating Oct 24, 2026, 03:35 PM UTC

    Commerce Engineering is currently investigating issues with increased latency and reduced availability for search functionality

  2. monitoring Oct 24, 2026, 05:29 PM UTC

    A fix has been put in place and we are monitoring the results

  3. resolved Oct 24, 2026, 06:47 PM UTC

    This incident has been resolved.

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