BigCommerce experienced a minor incident on September 26, 2026 affecting Storefront, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Storefront
Update timeline
- investigating Sep 26, 2026, 06:53 PM UTC
Certain storefronts may be experiencing errors for searches. We are currently investigating this issue
- monitoring Sep 26, 2026, 06:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 26, 2026, 08:04 PM UTC
Search availability is back to expected thresholds