- Detected by Pingoru
- Apr 23, 2026, 10:14 PM UTC
- Resolved
- Apr 21, 2026, 02:30 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 23, 2026, 10:14 PM UTC
On April 21, 2026 at 14:37 UTC, Commerce engineers were alerted to an issue with Stencil storefronts. After investigation it was determined that a small number of Stencil storefronts using a custom layout template for their homepage experienced an issue where the homepage displayed incorrect content. The issue was caused by an internal update to site routing logic and was resolved at 15:09 UTC on April 21 by disabling the change.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 12:38 PM UTC
- Resolved
- Apr 23, 2026, 03:48 PM UTC
- Duration
- 3h 9m
Affected: Reporting & Analytics
Timeline · 5 updates
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investigating Apr 23, 2026, 12:38 PM UTC
BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports.
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identified Apr 23, 2026, 01:35 PM UTC
The issue has been identified and a fix has been implemented.
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monitoring Apr 23, 2026, 01:36 PM UTC
We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
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monitoring Apr 23, 2026, 02:52 PM UTC
We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
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resolved Apr 23, 2026, 03:48 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 11:49 AM UTC
- Resolved
- Apr 22, 2026, 08:38 PM UTC
- Duration
- 8h 48m
Affected: API & WebhooksControl Panel
Timeline · 7 updates
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investigating Apr 22, 2026, 11:49 AM UTC
BigCommerce engineers are currently investigating an issue causing 401 responses for a subset of installed applications. We will provide an update shortly.
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investigating Apr 22, 2026, 11:50 AM UTC
We are continuing to investigate this issue.
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identified Apr 22, 2026, 12:55 PM UTC
BigCommerce engineers have identified the issue and are working on a fix.
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identified Apr 22, 2026, 02:23 PM UTC
BigCommerce engineers are currently implementing a fix. We will provide further updates as progress continues.
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identified Apr 22, 2026, 02:44 PM UTC
We are continuing to work on a fix for this issue.
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identified Apr 22, 2026, 04:04 PM UTC
We are continuing to work on a fix for this issue.
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resolved Apr 22, 2026, 08:38 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 03:59 PM UTC
- Resolved
- Apr 13, 2026, 04:27 PM UTC
- Duration
- 27m
Affected: B2B Edition - Buyers Portal
Timeline · 2 updates
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investigating Apr 13, 2026, 03:59 PM UTC
Commerce engineers are currently investigating issues with logins for B2B customers.
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resolved Apr 13, 2026, 04:27 PM UTC
Commerce engineers were alerted to an increase in error rates B2B customer logins and API calls. Action was taken and error rates have returned to normal at 15:51 UTC. All systems are fully operational.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 02:53 PM UTC
- Resolved
- Apr 09, 2026, 05:24 PM UTC
- Duration
- 2h 31m
Affected: Storefront
Timeline · 3 updates
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investigating Apr 09, 2026, 02:53 PM UTC
Commerce team currently investigating an issue affecting PPCP 3DS authentication on the UK store. Some shoppers may experience an infinite loading state within the 3DS authentication popup, preventing completion of their transactions.
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investigating Apr 09, 2026, 03:24 PM UTC
The Commerce development team is working closely with PayPal’s external team to identify the root cause of the issue.
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resolved Apr 09, 2026, 05:24 PM UTC
External PayPal team identified an issue and fixed on their side, so PPCP 3DS authentication flow should work as expected on the UK stores
Read the full incident report →
- Detected by Pingoru
- Apr 03, 2026, 03:55 PM UTC
- Resolved
- Apr 03, 2026, 04:20 PM UTC
- Duration
- 25m
Affected: API & Webhooks
Timeline · 3 updates
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identified Apr 03, 2026, 03:55 PM UTC
Starting at 12:30PM UTC, there is an increase of 401 responses to the Storefront GraphQL API. This issue is intermittent and impacts Stencil storefronts utilizing GraphQL
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investigating Apr 03, 2026, 03:56 PM UTC
We are currently investigating this issue.
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resolved Apr 03, 2026, 04:20 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 05:06 PM UTC
- Resolved
- Mar 25, 2026, 08:02 PM UTC
- Duration
- 2h 56m
Affected: API & Webhooks
Timeline · 4 updates
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investigating Mar 25, 2026, 05:06 PM UTC
Commerce Engineers are investigating an issue impacting users who are using the latest version of Catalyst and using the Makeswift builder. We will provide updates as they become available.
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identified Mar 25, 2026, 05:49 PM UTC
Commerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they become available.
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monitoring Mar 25, 2026, 07:46 PM UTC
Commerce engineers have implemented a fix and are monitoring the results. If using One Click Catalyst, merchants will need to redeploy to pickup the latest version. For merchants with their own codebase repository of Catalyst, they can pull in the latest changes from bigcommerce/[email protected] or manually bump @makeswift/[email protected] to include the fix for this issue.
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resolved Mar 25, 2026, 08:02 PM UTC
This issue has been resolved and all systems are fully operational.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 11:28 AM UTC
- Resolved
- Mar 17, 2026, 12:01 PM UTC
- Duration
- 32m
Affected: B2B Edition - APIB2B Edition - DashboardB2B Edition - Buyers Portal
Timeline · 2 updates
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identified Mar 17, 2026, 11:28 AM UTC
BigCommerce engineers have identified an issue on a subset of stores where quotes created in the B2B edition are not associated to a channel. A fix is being implemented and updates will be provided as more information becomes available.
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resolved Mar 17, 2026, 12:01 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 05, 2026, 04:42 PM UTC
- Resolved
- Mar 05, 2026, 06:24 PM UTC
- Duration
- 1h 41m
Affected: Reporting & Analytics
Timeline · 2 updates
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monitoring Mar 05, 2026, 04:42 PM UTC
Commerce Engineers are investigating a delay with Meta CAPI event delivery caused by an active Meta Marketing API incident. Events continue processing at a reduced rate, which has created backlog for a subset of stores. We will continue monitoring and provide updates as they are available.
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resolved Mar 05, 2026, 06:24 PM UTC
Commerce Engineers have resolved the delay with Meta CAPI event delivery caused by the Meta Marketing API incident. Event processing has returned to normal rates, and backlog for affected stores has been cleared.
Read the full incident report →
- Detected by Pingoru
- Feb 24, 2026, 03:50 PM UTC
- Resolved
- Feb 25, 2026, 01:05 AM UTC
- Duration
- 9h 14m
Affected: Email
Timeline · 5 updates
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investigating Feb 24, 2026, 03:50 PM UTC
Commerce engineers are currently investigating an issue delivering 2SV emails to Microsoft related email addresses. We will keep you informed with updates as they become available.
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identified Feb 24, 2026, 04:27 PM UTC
Commerce engineers have implemented a workaround for delivering 2SV emails to Microsoft related email addresses. If you continue to encounter issues, please contact support.
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identified Feb 24, 2026, 10:23 PM UTC
Commerce Engineers have confirmed with our 3rd party vendor that there is an issue upstream with Microsoft systems which is impacting deliverability to Microsoft related addresses such as outlook.com, hotmail.com, live.com, and msn.com and their international equivalents. Commerce Engineers are continuing to implement a work around for impacted merchants. We will continue to provide updates as they become available.
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monitoring Feb 25, 2026, 12:37 AM UTC
Commerce engineers have implemented a fix and 2SV emails are now being delivered to Microsoft related addresses. We will continue to monitor and provide updates as they become available.
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resolved Feb 25, 2026, 01:05 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 13, 2026, 04:56 AM UTC
- Resolved
- Feb 13, 2026, 12:31 PM UTC
- Duration
- 7h 34m
Affected: Control PanelStorefront
Timeline · 4 updates
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investigating Feb 13, 2026, 04:56 AM UTC
BigCommerce engineers are currently investigating an issue with elevated response times for a subset of stores in the US region. We will provide an update shortly.
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identified Feb 13, 2026, 05:01 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Feb 13, 2026, 05:05 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 13, 2026, 12:31 PM UTC
BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 4:42 UTC, which caused some storefront and API requests to fail. The issue was resolved at 5:26 UTC and all services are fully operational.
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 11:33 AM UTC
- Resolved
- Feb 10, 2026, 11:55 AM UTC
- Duration
- 22m
Affected: Control PanelStorefront
Timeline · 4 updates
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investigating Feb 10, 2026, 11:33 AM UTC
BigCommerce engineers are currently investigating an issue with elevated response times for stores in the EU region. We will provide an update shortly.
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identified Feb 10, 2026, 11:39 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Feb 10, 2026, 11:46 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 10, 2026, 11:55 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 08, 2026, 04:50 PM UTC
- Resolved
- Feb 08, 2026, 04:00 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved Feb 08, 2026, 04:50 PM UTC
Commerce engineers were alerted to an increase in error rates for a subset of stores on both storefronts and control panels starting at 16:18 UTC. Action was taken and error rates returned to normal at 16:22 UTC. All systems are fully operational.
Read the full incident report →
- Detected by Pingoru
- Jan 31, 2026, 03:09 PM UTC
- Resolved
- Jan 31, 2026, 04:20 PM UTC
- Duration
- 1h 10m
Affected: Reporting & Analytics
Timeline · 4 updates
-
investigating Jan 31, 2026, 03:09 PM UTC
Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
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identified Jan 31, 2026, 03:20 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jan 31, 2026, 03:27 PM UTC
A fix has been implemented and we are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
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resolved Jan 31, 2026, 04:44 PM UTC
This incident has been resolved.
Read the full incident report →
Critical January 30, 2026 - Detected by Pingoru
- Jan 30, 2026, 03:59 AM UTC
- Resolved
- Jan 30, 2026, 04:27 AM UTC
- Duration
- 28m
Affected: Support Center
Timeline · 3 updates
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investigating Jan 30, 2026, 03:59 AM UTC
Our phone and chat systems are currently experiencing technical issues preventing agents from answering contacts. We are working with our system providers, but in the interim please note our web case queue is available.
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monitoring Jan 30, 2026, 04:26 AM UTC
The issue with our support center has a fix implemented and we are currently monitoring the situation.
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resolved Jan 30, 2026, 04:27 AM UTC
The issue with our support center has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 29, 2026, 05:44 PM UTC
- Resolved
- Jan 29, 2026, 11:30 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Jan 29, 2026, 05:44 PM UTC
Commerce engineers identified substantially slower checkout page response times for a subset of stores from approximately 11:30 to 16:00 UTC. The issue has been resolved and all systems are fully operational.
Read the full incident report →
- Detected by Pingoru
- Jan 22, 2026, 06:41 PM UTC
- Resolved
- Jan 22, 2026, 08:04 PM UTC
- Duration
- 1h 22m
Affected: Control Panel
Timeline · 3 updates
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investigating Jan 22, 2026, 06:41 PM UTC
Commerce engineers have identified an elevated error rate when connecting to UPS live quotes in control panels. We will keep you informed with updates as they become available.
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identified Jan 22, 2026, 07:49 PM UTC
The issue has been identified and a fix is being rolled out.
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resolved Jan 22, 2026, 08:04 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 22, 2026, 10:26 AM UTC
- Resolved
- Jan 22, 2026, 01:34 PM UTC
- Duration
- 3h 7m
Affected: Support Center
Timeline · 4 updates
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investigating Jan 22, 2026, 10:26 AM UTC
Our phone and chat systems are currently experiencing technical issues preventing agents from answering contacts. We are working with our system providers, but in the interim please note our web case queue is available.
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investigating Jan 22, 2026, 11:44 AM UTC
Our phone and chat systems are operational and our support agents are available to receive phone calls and chats. We are monitoring at this time.
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investigating Jan 22, 2026, 01:34 PM UTC
This incident has been resolved.
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resolved Jan 22, 2026, 01:34 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 12, 2026, 09:50 AM UTC
- Resolved
- Jan 12, 2026, 11:17 PM UTC
- Duration
- 13h 26m
Affected: Support Center
Timeline · 3 updates
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investigating Jan 12, 2026, 09:50 AM UTC
Our chat system is currently experiencing technical issues preventing agents from answering chats. We are working with our chat provider, but in the interim please note our live phone and web case queues are available.
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monitoring Jan 12, 2026, 09:26 PM UTC
Our chat system is operational and our support agents are available to receive chats. We are monitoring at this time.
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resolved Jan 12, 2026, 11:17 PM UTC
This has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 08, 2026, 03:41 PM UTC
- Resolved
- Jan 08, 2026, 04:49 PM UTC
- Duration
- 1h 8m
Affected: Checkout & Payment Processing
Timeline · 4 updates
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investigating Jan 08, 2026, 03:41 PM UTC
Commerce engineers are investigating an issue involving checkouts using Catalyst. We will continue to provide updates as they come through.
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identified Jan 08, 2026, 03:46 PM UTC
Commerce engineers have identified the issue and are deploying a fix. We will continue to provide updates as they become available.
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monitoring Jan 08, 2026, 04:21 PM UTC
Commerce engineers have implemented a fix and are monitoring the results.
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resolved Jan 08, 2026, 04:49 PM UTC
Commerce engineers were alerted to an issue with Catalyst checkouts at 15:14 UTC. The issue was resolved at 16:20 UTC and all systems are fully operational.
Read the full incident report →
- Detected by Pingoru
- Jan 06, 2026, 05:38 PM UTC
- Resolved
- Jan 06, 2026, 06:00 PM UTC
- Duration
- 21m
Affected: B2B Edition - Dashboard
Timeline · 6 updates
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investigating Jan 06, 2026, 05:38 PM UTC
Commerce engineers observed an intermittent issue with merchant login to B2B Merchant Dashboard. We are currently investigating the cause.
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investigating Jan 06, 2026, 05:41 PM UTC
We are continuing to investigate this issue.
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investigating Jan 06, 2026, 05:42 PM UTC
We are continuing to investigate this issue.
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identified Jan 06, 2026, 05:58 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jan 06, 2026, 05:58 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 06, 2026, 06:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 29, 2025, 03:00 AM UTC
- Resolved
- Dec 29, 2025, 03:21 AM UTC
- Duration
- 20m
Affected: Checkout & Payment Processing
Timeline · 2 updates
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investigating Dec 29, 2025, 03:00 AM UTC
Commerce engineers have received reports of some customers experiencing issues with payment setup during checkout, we're investigating the issue
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resolved Dec 29, 2025, 03:21 AM UTC
Commerce engineers have identified the issue and rolled out a fix for it, we have verified the functionality has been restored.
Read the full incident report →
- Detected by Pingoru
- Dec 25, 2025, 05:15 PM UTC
- Resolved
- Dec 25, 2025, 07:00 PM UTC
- Duration
- 1h 45m
Affected: API & Webhooks
Timeline · 3 updates
-
identified Dec 25, 2025, 05:06 PM UTC
Commerce engineers have received reports of some customers experiencing issues with login via GraphQL. The problematic release has been identified and a fix is being tested.
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identified Dec 25, 2025, 07:48 PM UTC
We are continuing to work on a fix for this issue.
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resolved Dec 25, 2025, 07:48 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 22, 2025, 03:43 PM UTC
- Resolved
- Dec 22, 2025, 03:55 PM UTC
- Duration
- 12m
Affected: Checkout & Payment Processing
Timeline · 3 updates
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investigating Dec 22, 2025, 03:43 PM UTC
Commerce engineers are investigating reports of payment processing issues when using Authorize.net for a subset of stores
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identified Dec 22, 2025, 03:51 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Dec 22, 2025, 03:55 PM UTC
This incident has been resolved.
Read the full incident report →
Critical December 5, 2025 - Detected by Pingoru
- Dec 05, 2025, 09:00 AM UTC
- Resolved
- Dec 05, 2025, 09:21 AM UTC
- Duration
- 21m
Affected: API & WebhooksControl PanelStorefront
Timeline · 6 updates
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investigating Dec 05, 2025, 08:57 AM UTC
We are investigating an issue where storefronts are returning a 500 error
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identified Dec 05, 2025, 09:00 AM UTC
We are working with a primary network provider to resolve the storefront and control panel availability issues.
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identified Dec 05, 2025, 09:05 AM UTC
We are working with a primary network provider to resolve the storefront and control panel availability issues. API traffic and Webhooks are unaffected.
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identified Dec 05, 2025, 09:05 AM UTC
We are working with a primary network provider to resolve the storefront and control panel availability issues. API traffic and Webhooks are unaffected.
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monitoring Dec 05, 2025, 09:13 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 05, 2025, 09:21 AM UTC
This incident has been resolved.
Read the full incident report →
