BigCommerce Outage History
BigCommerce is up right nowPingoru has recorded 148 incidents for BigCommerce: 120 in the last 12 months and 33 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 11 | 20 of 720 (3%) |
| May 2026 | 15 | 63 of 744 (9%) |
| June 2026 | 16 | 53 of 720 (7%) |
| July 2026 | 13 | 59 of 744 (8%) |
| August 2026 | 8 | 15 of 744 (2%) |
| September 2026 | 8 | 20 of 720 (3%) |
| October 2026 | 16 | 26 of 586 (4%) |
Incidents, newest first
Major August 25, 2026 Single Sign-On (Microsoft) login issue for subset of stores 29m Control Panel
Started Aug 25, 2026, 06:56 AM UTC· resolved Aug 25, 2026, 07:25 AM UTC
- investigating Aug 25, 2026, 06:56 AM UTC
We are currently investigating an issue with Single Sign-On (SSO) login through Microsoft Azure AD. We will post an update when we have more information available.
- identified Aug 25, 2026, 07:23 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 25, 2026, 07:25 AM UTC
This incident has been resolved.
Minor August 21, 2026 Intermittent Availability Issues for Australian-hosted stores 25m API & Webhooks, Control Panel, Storefront
Started Aug 21, 2026, 12:35 AM UTC· resolved Aug 21, 2026, 01:00 AM UTC
- identified Aug 21, 2026, 12:35 AM UTC
BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
- monitoring Aug 21, 2026, 12:40 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2026, 01:00 AM UTC
This incident has been resolved.
Minor August 13, 2026 Elevated Response Times for Australia-hosted stores 30m API & Webhooks, Storefront
Started Aug 13, 2026, 10:01 AM UTC· resolved Aug 13, 2026, 10:31 AM UTC
- investigating Aug 13, 2026, 10:01 AM UTC
BigCommerce engineers are currently investigating an issue with elevated response times for Australia-hosted stores. We will provide an update shortly.
- identified Aug 13, 2026, 10:17 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 13, 2026, 10:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2026, 10:31 AM UTC
This incident has been resolved.
Minor August 7, 2026 Intermittent Availability Issues 13m API & Webhooks, Control Panel, Storefront
Started Aug 07, 2026, 05:11 PM UTC· resolved Aug 07, 2026, 05:24 PM UTC
- investigating Aug 07, 2026, 05:11 PM UTC
Commerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
- monitoring Aug 07, 2026, 05:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 07, 2026, 05:24 PM UTC
Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 17:49 UTC. Action was taken and error rates returned to normal at 18:05 UTC. All systems are fully operational.
Notice August 4, 2026 Impossible to vault payment instrument when credit cart option is disabled in the PayPal Commerce and BigCommerce Payments integrations 5h 55m
Started Aug 04, 2026, 03:32 PM UTC· resolved Aug 04, 2026, 09:28 PM UTC
- investigating Aug 04, 2026, 03:32 PM UTC
Commerce Engineers are investigating an issue impacting PayPal Account Vaulted instrument creation when the Credit Cards feature is disabled in the PayPal Commerce and BigCommerce Payments integrations.
- identified Aug 04, 2026, 03:56 PM UTC
Commerce Engineers found the root cause for both PayPal Commerce and BigCommerce Payments integrations and are working on the fix preparation.
- identified Aug 04, 2026, 06:21 PM UTC
Commerce engineers are continuing to work on a fix for this issue.
- identified Aug 04, 2026, 08:19 PM UTC
Commerce engineers have identified a fix for this issue.
- resolved Aug 04, 2026, 09:28 PM UTC
The fix for this issue has been deployed to production and PayPal vaulting is working as expected.
Notice July 28, 2026 Unable to Submit Quotes on B2B Ninja 33m
Started Jul 28, 2026, 08:11 PM UTC· resolved Jul 28, 2026, 08:45 PM UTC
- investigating Jul 28, 2026, 08:11 PM UTC
Commerce Engineers are investigating an issue that is preventing merchants from submitting quotes on B2B Ninja.
- monitoring Jul 28, 2026, 08:43 PM UTC
A fix has been implemented and we are continuing to monitor.
- resolved Jul 28, 2026, 08:45 PM UTC
This incident has been resolved.
Minor July 23, 2026 Stalled catalog import/export 11h 30m Control Panel
Started Jul 23, 2026, 11:02 PM UTC· resolved Jul 24, 2026, 10:32 AM UTC
- investigating Jul 23, 2026, 11:02 PM UTC
Commerce Engineers are currently investigating an issue around out of memory error for catalog import/export impacting a subset of stores.
- monitoring Jul 23, 2026, 11:57 PM UTC
Monitoring – Commerce Engineers have mitigated an out-of-memory issue impacting Catalog Import/Export for a subset of stores. We are currently observing system stability before marking the incident as resolved.
- resolved Jul 24, 2026, 10:32 AM UTC
Commerce Engineers identified that additional remediation was required during the monitoring period. The issue affecting Catalog Import/Export for a subset of stores has now been fully resolved, and the system is operating normally.
Minor July 16, 2026 Paypal payment gateway reenabling itself on some checkouts 4h 30m Checkout & Payment Processing
Started Jul 16, 2026, 05:25 PM UTC· resolved Jul 16, 2026, 09:56 PM UTC
- investigating Jul 16, 2026, 05:25 PM UTC
Commerce Engineers have identified an issue with Paypal payment gateways reenabling themselves on some stores checkouts, and are actively working on a fix.
- identified Jul 16, 2026, 05:26 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 16, 2026, 09:56 PM UTC
This incident has been resolved.
Major July 16, 2026 Payment issues with Cybersource V2 provider 9h 53m Checkout & Payment Processing
Started Jul 16, 2026, 12:39 AM UTC· resolved Jul 16, 2026, 10:33 AM UTC
- identified Jul 16, 2026, 12:39 AM UTC
Commerce engineers are aware of an issue causing transaction processing errors for merchants using the Cybersource V2 payment provider. The issue has been identified as an outage with the provider. You can follow the provider's status here: https://status.cybersource.com/incidents/ry0rqlcp824c. Our team is actively monitoring the provider's progress and will provide an update once the issue has been resolved. Incident start time: 23:35 UTC.
- monitoring Jul 16, 2026, 05:43 AM UTC
Cybersource have added mitigation in place and transactions have started to process as expected. Our team is actively monitoring the provider's progress and will provider updates as they are available.
- resolved Jul 16, 2026, 10:33 AM UTC
Cybersource has mitigated the issue on their end, but monitoring. We are no longer seeing any issues with payment processing
Major July 10, 2026 Availability Issues 2h 52m Storefront
Started Jul 10, 2026, 09:11 PM UTC· resolved Jul 11, 2026, 12:04 AM UTC
- identified Jul 10, 2026, 09:11 PM UTC
BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.
- resolved Jul 11, 2026, 12:04 AM UTC
This incident has been resolved.
Minor July 9, 2026 Issue impacting checkout on a subset of stores 4h 35m Checkout & Payment Processing
Started Jul 09, 2026, 10:54 PM UTC· resolved Jul 10, 2026, 03:30 AM UTC
- investigating Jul 09, 2026, 10:54 PM UTC
Commerce Engineers are investigating an issue affecting some stores using shipping zones configured for a selection of states/provinces, which may cause errors on the checkout page. Our team is actively investigating and working on a fix.
- investigating Jul 09, 2026, 10:56 PM UTC
We are continuing to investigate this issue.
- identified Jul 10, 2026, 01:14 AM UTC
Commerce engineers identified the cause of checkout errors affecting some stores using state/province shipping zones. We'll confirm once fully resolved.
- monitoring Jul 10, 2026, 02:51 AM UTC
A fix has been implemented and we are monitoring the result.
- resolved Jul 10, 2026, 03:30 AM UTC
This incident has been resolved.
Notice July 8, 2026 Unexpected Staff Action Logs –
Started Jul 08, 2026, 05:27 AM UTC· resolved Jul 08, 2026, 05:27 AM UTC
- resolved Jul 08, 2026, 05:27 AM UTC
We identified an issue where a subset of stores may see unexpected Staff Action Log entries generated by an API-driven background process. These entries are display-only logging artifacts and do not reflect staff user activity or changes made to the store. Some entries may continue to appear while we complete remediation. Store functionality, data, and security are not impacted, and no action is required.
Notice July 6, 2026 Issues with B2B Edition 4h 29m B2B Edition - API
Started Jul 06, 2026, 06:01 PM UTC· resolved Jul 06, 2026, 10:31 PM UTC
- investigating Jul 06, 2026, 06:01 PM UTC
Commerce engineers were alerted to an issue with B2B Edition from 17:41 to 17:49 UTC. Commerce engineers are investigating the root cause but for now the issue has been resolved.
- resolved Jul 06, 2026, 10:31 PM UTC
This incident has been resolved.
Minor July 6, 2026 Issue with B2B Edition 15m B2B Edition - Dashboard
Started Jul 06, 2026, 04:08 PM UTC· resolved Jul 06, 2026, 04:23 PM UTC
- investigating Jul 06, 2026, 04:08 PM UTC
Commerce engineers were alerted to an issue with the B2B Edition and are currently investigating. We will provide updates as they become available.
- resolved Jul 06, 2026, 04:23 PM UTC
Commerce engineers have resolved the issue impacting B2B Edition from 4:25 pm UTC to 5:05 pm UTC and all services are fully operational.
Notice July 6, 2026 Elevated HTTP 500 errors 17m
Started Jul 06, 2026, 10:00 AM UTC· resolved Jul 06, 2026, 10:17 AM UTC
- resolved Jul 06, 2026, 10:19 AM UTC
Between 10:04 and 10:17 UTC on July 6, there were short periods of increased HTTP 500 errors affecting storefront requests.
Notice July 3, 2026 Elevated error rate on Storefront for a subset of US stores 1h 8m
Started Jul 03, 2026, 02:00 AM UTC· resolved Jul 03, 2026, 03:08 AM UTC
- resolved Jul 03, 2026, 03:17 AM UTC
Commerce engineers were alerted into increased error rate for subset of stores in US from 2:00 AM UTC to 3:08 AM UTC. The issue has now been resolved.
Minor July 3, 2026 Storefront Availability Issues for Subset of AU Stores 22m Storefront
Started Jul 03, 2026, 12:33 AM UTC· resolved Jul 03, 2026, 12:56 AM UTC
- investigating Jul 03, 2026, 12:33 AM UTC
Commerce engineers are looking into increased error rate for subset of stores in AU.
- monitoring Jul 03, 2026, 12:45 AM UTC
Commerce engineers have applied a fix and are monitoring the error rates
- resolved Jul 03, 2026, 12:56 AM UTC
This incident has now been resolved.
Minor June 29, 2026 B2B Ninja Quote emails are failing to send 2d 6h Email
Started Jun 29, 2026, 10:00 AM UTC· resolved Jul 01, 2026, 04:00 PM UTC
- investigating Jun 30, 2026, 02:52 PM UTC
We are currently investigating this issue.
- identified Jun 30, 2026, 04:11 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 30, 2026, 05:50 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 30, 2026, 06:24 PM UTC
We've escalated the issue to our third party email service. We're working with them to get this resolved.
- identified Jun 30, 2026, 10:59 PM UTC
We are continuing to work with the third party email service to get this resolved. The escalation is still ongoing.
- identified Jul 01, 2026, 01:36 AM UTC
The issue is still under active escalation with the third-party email service provider. We continue to work closely with their team and will share updates as they become available.
- identified Jul 01, 2026, 07:15 AM UTC
The issue remains under active escalation with the third-party email provider. We're working with their team and will provide updates as soon as they are available.
- monitoring Jul 01, 2026, 01:12 PM UTC
The issue has been identified and resolved by the third party email service and functionality is restored. We're working on re-triggering the emails that were not sent during this outage.
- resolved Jul 01, 2026, 04:00 PM UTC
The email issue affecting B2B Ninja is resolved and quotes are sending normally again. Quotes sent during the outage (June 29, 2026, 10:00 PM UTC – July 1, 2026, 6:00 AM UTC) may not have gone out. They appear in the dashboard, but the customer may see them stuck as "pending" on the storefront. To fix an affected quote: open it, click Edit, then click Send Quote. This re-sends the email and restores the customer's view. Quotes already showing as sent need no action. We apologize for the disruption. If a quote still looks wrong after re-sending, contact support.
Minor June 24, 2026 Search issues for some merchants using custom search integrations such as Klevu 1h 8m Storefront
Started Jun 24, 2026, 07:50 PM UTC· resolved Jun 24, 2026, 08:58 PM UTC
- identified Jun 24, 2026, 07:50 PM UTC
Commerce Engineers have identified an issue impacting a small subset of merchants using custom search integrations like Klevu.
- resolved Jun 24, 2026, 08:58 PM UTC
This incident has been resolved.
Minor June 23, 2026 Meta API Latency Causing Delayed Meta CAPI Event Delivery 39m Reporting & Analytics
Started Jun 23, 2026, 03:29 PM UTC· resolved Jun 23, 2026, 04:08 PM UTC
- investigating Jun 23, 2026, 03:29 PM UTC
Commerce Engineers are actively monitoring increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations. Meta CAPI events may be delivered later than usual while the backlog clears. Events are continuing to process and we are not seeing data loss at this time.
- monitoring Jun 23, 2026, 03:52 PM UTC
Commerce Engineers continue to monitor increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations. Event delivery remains delayed for some customers, but events are continuing to process and we are not seeing data loss. Processing capacity has been increased and the backlog is being monitored as it clears.
- resolved Jun 23, 2026, 04:08 PM UTC
Meta CAPI event delivery has caught up and is no longer delayed. Commerce Engineers will continue monitoring Meta API latency, which remains higher than normal, but event delivery has returned to normal and we are not seeing data loss.
Major June 23, 2026 Analytics Incident –
Started Jun 23, 2026, 03:57 AM UTC· resolved Jun 23, 2026, 03:57 AM UTC
- resolved Jun 23, 2026, 04:05 AM UTC
Commerce Engineers have identified and resolved the issue that prevented shopper events from being captured between 8:38 PM and 10:20 PM CT. Systems are now functioning normally, and current events are processing correctly. Please note that Control Panel Analytics Reports and the Facebook Conversions API (FBCAPI) integration data for that specific time window (8:38 PM – 10:20 PM CT) would remain degraded or missing in Control Panel Analytics Reports. We are monitoring the platform to ensure continued stability.
Major June 18, 2026 Storefront Search Issues for Subset of AU Stores 8m Storefront
Started Jun 18, 2026, 10:20 PM UTC· resolved Jun 18, 2026, 10:29 PM UTC
- investigating Jun 18, 2026, 10:20 PM UTC
BigCommerce Engineers are investigating an issue impacting availability and latency of storefront search requests for a subset of stores in Australia.
- resolved Jun 18, 2026, 10:29 PM UTC
This incident has been resolved.
Minor June 17, 2026 Card payment issues for Bank of New Zealand provider (3DS) 21m Checkout & Payment Processing
Started Jun 17, 2026, 06:25 AM UTC· resolved Jun 17, 2026, 06:47 AM UTC
- investigating Jun 17, 2026, 06:25 AM UTC
BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.
- identified Jun 17, 2026, 06:42 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 17, 2026, 06:47 AM UTC
This issue has now been resolved.
Minor June 16, 2026 Issues changing currency on storefronts 1h 14m Storefront
Started Jun 16, 2026, 06:57 PM UTC· resolved Jun 16, 2026, 08:12 PM UTC
- investigating Jun 16, 2026, 06:57 PM UTC
BigCommerce engineers are investigating reports of issues with currency changes on storefronts.
- identified Jun 16, 2026, 07:32 PM UTC
BigCommerce engineers have identified the issue and are working to resolve it.
- investigating Jun 16, 2026, 08:02 PM UTC
BigCommerce engineers are investigating this issue.
- resolved Jun 16, 2026, 08:12 PM UTC
A fix for this issue has been rolled out to all stores.
Minor June 16, 2026 Some exports stalling 26m Control Panel
Started Jun 16, 2026, 02:54 PM UTC· resolved Jun 16, 2026, 03:21 PM UTC
- investigating Jun 16, 2026, 02:54 PM UTC
Commerce engineers are investigating reports of exports stalling and failing to complete for a subset of stores.
- resolved Jun 16, 2026, 03:21 PM UTC
A fix has been deployed and exports are now completing normally.