BigCommerce incident

Delayed product updates in storefront search

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on October 15, 2026 affecting Storefront, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2026, 10:14 PM UTC
Resolved
Oct 15, 2026, 10:14 PM UTC
Duration
—
Detected by Pingoru
Oct 15, 2026, 10:14 PM UTC

Affected components

Storefront

Update timeline

  1. resolved Oct 15, 2026, 10:14 PM UTC

    Commerce engineers identified and mitigated an issue where a backlog of CRUD operations in entities delayed changes from appearing in storefront for up to 32 minutes . Between approximately 4:15 PM and 5:00 PM CT, merchants may have seen a delay in catalog updates. The backlog has cleared and the issue is now resolved.