BigCommerce incident

Storefront Search Stability Issues for Subset of US Stores

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on October 14, 2026 affecting Storefront, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 12:25 AM UTC
Resolved
Oct 14, 2026, 12:54 AM UTC
Duration
28m
Detected by Pingoru
Oct 14, 2026, 12:25 AM UTC

Affected components

Storefront

Update timeline

  1. investigating Oct 14, 2026, 12:25 AM UTC

    Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.

  2. monitoring Oct 14, 2026, 12:40 AM UTC

    A fix has been implemented and we are continuing to actively monitor search stability.

  3. resolved Oct 14, 2026, 12:54 AM UTC

    This incident has been resolved.