BigCommerce incident

Some products are not searchable in Storefront

Resolved after 1 hour 51 minutes, affecting Storefront, on November 4, 2026.

resolved Nov 04, 2026, 08:32 PM UTC

The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering, has been resolved. A fix has been rolled out and search results should now be returning to normal.

Started
Nov 04, 2026, 06:41 PM UTC
Resolved
Nov 04, 2026, 08:32 PM UTC
Duration
1h 51m
Detected by Pingoru
Nov 04, 2026, 06:41 PM UTC

Affected components

Storefront

Update timeline

  1. investigating Nov 04, 2026, 06:41 PM UTC

    The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering. Our engineers are investigating the cause.

  2. identified Nov 04, 2026, 07:12 PM UTC

    The cause of some storefront searches returning incorrect results, including missing products and unexpected in-stock filtering, has been identified. Our engineers are actively working on a resolution. We will post another update as soon as it is in place.

  3. resolved Nov 04, 2026, 08:32 PM UTC

    The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering, has been resolved. A fix has been rolled out and search results should now be returning to normal.

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