BigCommerce incident
Some Android shoppers on headless storefronts may be unable to reach checkout
Ongoing since 12:07 PM UTC, affecting Storefront.
We are investigating an issue affecting some shoppers on headless storefronts who use Chrome on Android. Since approximately 15:46 UTC on October 25, these shoppers may see an error, or may be blocked after several attempts, when they are redirected to checkout. Storefronts that use standard BigCommerce-hosted checkout pages are not expected to be affected. Our Engineering team is currently investigating this.
Affected components
Update timeline
- investigating Oct 26, 2026, 12:07 PM UTC
We are investigating an issue affecting some shoppers on headless storefronts who use Chrome on Android. Since approximately 15:46 UTC on October 25, these shoppers may see an error, or may be blocked after several attempts, when they are redirected to checkout. Storefronts that use standard BigCommerce-hosted checkout pages are not expected to be affected. Our Engineering team is currently investigating this.
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