BigCommerce incident

Slow response times on some requests

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on October 12, 2026 affecting API & Webhooks and Control Panel and 1 more component, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2026, 01:58 AM UTC
Resolved
Oct 12, 2026, 02:39 AM UTC
Duration
41m
Detected by Pingoru
Oct 12, 2026, 01:58 AM UTC

Affected components

API & WebhooksControl PanelStorefront

Update timeline

  1. investigating Oct 12, 2026, 01:58 AM UTC

    Commerce engineers are investigating slow response times on some requests around product images.

  2. monitoring Oct 12, 2026, 02:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 12, 2026, 02:39 AM UTC

    This incident has been resolved.