BigCommerce incident

QuickBooks Payments stores cannot transact

Major Resolved View vendor source →

BigCommerce experienced a major incident on October 5, 2026 affecting Checkout & Payment Processing, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2026, 06:45 PM UTC
Resolved
Oct 05, 2026, 10:24 PM UTC
Duration
3h 39m
Detected by Pingoru
Oct 05, 2026, 06:45 PM UTC

Affected components

Checkout & Payment Processing

Update timeline

  1. identified Oct 05, 2026, 07:59 PM UTC

    The issue has been identified and a fix is being implemented.

  2. investigating Oct 05, 2026, 07:59 PM UTC

    We are currently investigating this issue.

  3. identified Oct 05, 2026, 08:02 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Oct 05, 2026, 09:34 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Oct 05, 2026, 10:16 PM UTC

    we have deployed a fix and are monitoring the issue.

  6. resolved Oct 05, 2026, 10:24 PM UTC

    incident resolved, merchants can disconnect and reconnect their quickbooks now