BigCommerce incident

Delays in Real-Time Event Processing

Resolved after 14 minutes, affecting Control Panel and Storefront, on October 24, 2026.

monitoring Oct 24, 2026, 01:08 PM UTC

We experienced delays in real-time event processing due to an issue within our messaging infrastructure. The backlog has now cleared, and processing has returned to normal levels. We are continuing to monitor the system to ensure stability.

Started
Oct 24, 2026, 01:08 PM UTC
Resolved
Oct 24, 2026, 01:22 PM UTC
Duration
14m
Detected by Pingoru
Oct 24, 2026, 01:08 PM UTC

Affected components

Control PanelStorefront

Update timeline

  1. monitoring Oct 24, 2026, 01:08 PM UTC

    We experienced delays in real-time event processing due to an issue within our messaging infrastructure. The backlog has now cleared, and processing has returned to normal levels. We are continuing to monitor the system to ensure stability.

  2. resolved Oct 24, 2026, 01:22 PM UTC

    This incident has been resolved.

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