BigCommerce incident

Search is returning server errors for a subset of stores

Minor Ongoing View vendor source →

BigCommerce is currently experiencing a minor incident affecting Storefront, which began 15 min ago. The vendor's full update timeline is below.

Started
Oct 05, 2026, 04:40 PM UTC
Resolved
Ongoing
Duration
● 14m
Detected by Pingoru
Oct 05, 2026, 04:40 PM UTC

Affected components

Storefront

Update timeline

  1. investigating Oct 05, 2026, 04:45 PM UTC

    We are currently investigating this issue.

  2. identified Oct 05, 2026, 04:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 05, 2026, 04:47 PM UTC

    A fix has been implemented and we are monitoring the results.