BigCommerce incident

Some storefront searches returning incomplete results

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on October 14, 2026 affecting Storefront, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 06:32 PM UTC
Resolved
Oct 14, 2026, 08:02 PM UTC
Duration
1h 29m
Detected by Pingoru
Oct 14, 2026, 06:32 PM UTC

Affected components

Storefront

Update timeline

  1. identified Oct 14, 2026, 06:32 PM UTC

    Some stores are seeing storefront searches return no results or miss products they should include. We've found the cause and are rolling out a fix.

  2. monitoring Oct 14, 2026, 07:53 PM UTC

    A fix has been deployed and search results are returning normally for affected stores. We're completing the rollout to the remaining regions and continuing to monitor.

  3. resolved Oct 14, 2026, 08:02 PM UTC

    A fix has been deployed and storefront search results are back to normal.