BigCommerce incident
Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores
Minor Vendor's status page →
Ongoing since 08:14 PM UTC, affecting Checkout & Payment Processing.
A fix has been implemented and we are monitoring the results
Affected components
Checkout & Payment Processing
Update timeline
- investigating Oct 22, 2026, 08:14 PM UTC
Commerce Engineering is currently investigating reports of orders coming in with incomplete transaction IDs when using Auth.net, causing the Capture Payment button to be missing on the Orders Interface
- investigating Oct 22, 2026, 10:40 PM UTC
We are continuing to investigate this issue
- identified Oct 22, 2026, 11:22 PM UTC
The issue has been identified and a fix is being prepared
- monitoring Oct 23, 2026, 12:51 AM UTC
A fix has been implemented and we are monitoring the results
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