BigCommerce experienced a minor incident on September 27, 2026 affecting Storefront, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Storefront
Update timeline
- investigating Sep 27, 2026, 05:19 PM UTC
Certain storefronts may be experiencing timeout errors for searches. We are currently investigating this issue.
- investigating Sep 27, 2026, 05:48 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 27, 2026, 05:49 PM UTC
Search availability has returned to normal availability. We are continuing to monitor this issue.
- resolved Sep 27, 2026, 06:00 PM UTC
This incident has been resolved.