BigCommerce incident

Intermittent Availability Issues in Australia

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on October 2, 2026 affecting Storefront, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2026, 02:29 AM UTC
Resolved
Oct 02, 2026, 05:41 AM UTC
Duration
3h 12m
Detected by Pingoru
Oct 02, 2026, 02:29 AM UTC

Affected components

Storefront

Update timeline

  1. investigating Oct 02, 2026, 02:29 AM UTC

    BigCommerce engineers are currently investigating intermittent availability and degraded performance for Australian hosted stores. We will provide an update shortly.

  2. monitoring Oct 02, 2026, 03:23 AM UTC

    Engineers have deployed additionally capacity in this region and aren't continuing to monitor the availability and performance.

  3. resolved Oct 02, 2026, 05:41 AM UTC

    This incident has been resolved.