BigCommerce incident

Degraded search availability across the platform

Ongoing since 09:23 PM UTC, affecting Storefront.

investigating Oct 27, 2026, 09:23 PM UTC

We are currently experiencing degraded availability of Search across the platform. Some shoppers may see errors (HTTP 500) instead of search results. Our engineering team is actively investigating the cause.

Started: Oct 27, 2026, 09:23 PM UTC
Resolved: Ongoing
Duration: ● 6m
Detected by Pingoru: Oct 27, 2026, 09:23 PM UTC

Affected components

Storefront

Update timeline

investigating Oct 27, 2026, 09:23 PM UTC

We are currently experiencing degraded availability of Search across the platform. Some shoppers may see errors (HTTP 500) instead of search results. Our engineering team is actively investigating the cause.

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