Akeneo experienced a notice incident on September 18, 2025 affecting Shared Catalogs, lasting 5h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Shared Catalogs
Update timeline
- identified Sep 18, 2025, 10:33 AM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 18, 2025, 01:24 PM UTC
We have identified the root cause and are now focused on deploying the fix.
- monitoring Sep 18, 2025, 02:42 PM UTC
The fix has been deployed and access to Shared Catalogs has been restored. We will continue to monitor the platform to ensure uninterrupted access.
- resolved Sep 18, 2025, 03:46 PM UTC
This incident has now been resolved. Thank you for your patience,