Akeneo incident

Delayed job and rule execution in US region

Minor Resolved View vendor source →

Akeneo experienced a minor incident on July 10, 2026 affecting UI, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2026, 04:38 PM UTC
Resolved
Jul 10, 2026, 07:00 PM UTC
Duration
2h 21m
Detected by Pingoru
Jul 10, 2026, 04:38 PM UTC

Affected components

UI

Update timeline

  1. monitoring Jul 10, 2026, 04:38 PM UTC

    Some users in the US region may experience delays affecting job execution and triggered rule execution. We are currently investigating the issue and have applied an initial mitigation. Our team is actively monitoring the situation.

  2. monitoring Jul 10, 2026, 06:01 PM UTC

    We have identified the infrastructure issue causing delays in job and rule execution. A mitigation has been applied, and performance is steadily returning to normal. We are continuing to monitor the recovery and will provide another update in 30 minutes.

  3. resolved Jul 10, 2026, 07:00 PM UTC

    Our changes made to restore performance to optimal levels are having the intended effect, and service is back to normal. We sincerely apologize for the disruption, and thank you for your patience while we worked on this issue.