Instance unavailability affecting a subset of customers

Update timeline

1. investigating Jun 23, 2026, 12:50 PM UTC

   We are currently experiencing a major outage causing PIM instances to be completely inaccessible for a portion of our customers since 12:15 UTC. A subset of customers hosted in Western Continental Europe is affected, representing approximately 4% of our customer base. You are likely impacted if you encounter a "The server returned a 500 Internal Server Error" message when attempting to access your instance. We are actively investigating the root cause and will provide an update in 30 minutes.

2. investigating Jun 23, 2026, 01:20 PM UTC

   We are still actively investigating the issue. We'll provide an update in 30 minutes.

3. investigating Jun 23, 2026, 01:50 PM UTC

   We are still actively investigating the issue. We'll provide an update in 30 minutes.

4. monitoring Jun 23, 2026, 02:01 PM UTC

   The issue has been identified, and a fix has been implemented. Service is getting back to normal. We are actively monitoring the recovery.

5. monitoring Jun 23, 2026, 02:02 PM UTC

   We are continuing to monitor for any further issues.

6. resolved Jun 23, 2026, 02:14 PM UTC

   This incident has been resolved. We sincerely apologize for the disruption, and thank you for your patience while we worked on this issue.