Akeneo experienced a minor incident on May 26, 2026 affecting UI, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 26, 2026, 01:36 PM UTC
Users in Germany are currently experiencing degraded performance when progressing through collaboration workflows. Specifically, there is a noticeable delay between the start or completion of a workflow step, and the product loading on the next step. Who is affected: All users based in Germany using collaboration workflows in the PIM. You may be impacted if: You observe abnormal delays between completing a workflow step and the product appearing on the subsequent step. We are implementing a fix and will provide an update in 60 minutes.
- identified May 26, 2026, 02:30 PM UTC
We are still working on implementing the fix. We will provide an update within 90 minutes.
- identified May 26, 2026, 04:02 PM UTC
We are still working on implementing the fix. We will provide an update within 90 minutes.
- identified May 26, 2026, 04:40 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 26, 2026, 04:43 PM UTC
A fix has been deployed, and after monitoring we have confirmed that Workflows have been restored to standard functionality. We apologise for the inconvenience caused by this temporary disruption.