Product import jobs not working on Australia region

Update timeline

1. investigating Mar 23, 2026, 08:42 AM UTC

   We are currently investigating an issue affecting product import jobs in the Australian region. Impacted jobs are abnormally remaining in a queued or failed state and are not being processed. All other regions are unaffected. Workaround: While we work on a fix, products can still be created using the PIM REST API or directly through the PIM UI. We will provide a further update along with the identification of the root cause. We apologize for the disruption.

2. identified Mar 23, 2026, 09:11 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Mar 23, 2026, 12:55 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Mar 23, 2026, 02:20 PM UTC

   The issue affecting product import jobs in the Australian region has been resolved. All import jobs are now processing normally. All pending jobs were processed. We apologize for the disruption this may have caused, and thank you for your patience while our engineering team worked on the resolution.