Akeneo incident

Elevated response times when creating or updating records

Minor Resolved View vendor source →

Akeneo experienced a minor incident on March 26, 2026 affecting UI and REST API and 1 more component, lasting 6h 27m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2026, 08:15 AM UTC
Resolved
Mar 26, 2026, 02:43 PM UTC
Duration
6h 27m
Detected by Pingoru
Mar 26, 2026, 08:15 AM UTC

Affected components

UIREST APIGraphQL API

Update timeline

  1. investigating Mar 26, 2026, 10:08 AM UTC

    We are currently observing increased response times when creating or updating several entities (product, product model, assets, reference entities and proposal) in europe west 1 region. Our team is actively investigating the issue and will provide additional updates as soon as more information becomes available.

  2. monitoring Mar 26, 2026, 11:50 AM UTC

    We have implemented a fix. We are now monitoring our systems closely to confirm full recovery and stability. So far, we've seen positive results.

  3. resolved Mar 26, 2026, 02:43 PM UTC

    The issue affecting the latency is now resolved, and all services are operating normally. The fix we deployed has proven effective. We sincerely apologize for the disruption this caused. Thank you for your patience.