Akeneo incident
Access Issues Affecting Select Serenity Edition Features
Resolved after 39 minutes, affecting UI and REST API and 1 more, on September 14, 2026.
The issue is fully resolved, and all PIM features are available again. Thank you for your patience and understanding
Affected components
Update timeline
- identified Sep 14, 2026, 03:21 PM UTC
Since 14:17 UTC, some Serenity Edition customers have been unable to access a set of features from the PIM's UI and API, including collaboration workflows, proposals, shared assets, asset versioning, Agentic Ziggy, channel permissions, and product restorations. No data has been lost as a result of this issue. This issue affected approximately 10% of customer instances running Serenity Edition, across all regions. The root cause has been identified, and a fix is currently being rolled out to all impacted instances. We will provide an update within 60 minutes.
- monitoring Sep 14, 2026, 03:25 PM UTC
All customer configurations have been fixed, and we are now monitoring the situation. We will provide an update within 30 minutes
- resolved Sep 14, 2026, 04:01 PM UTC
The issue is fully resolved, and all PIM features are available again. Thank you for your patience and understanding
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