Akeneo incident

Latency on import and export jobs in the Western European region

Minor Resolved View vendor source →

Akeneo experienced a minor incident on April 21, 2026 affecting UI, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 02:38 PM UTC
Resolved
Apr 21, 2026, 03:01 PM UTC
Duration
22m
Detected by Pingoru
Apr 21, 2026, 02:38 PM UTC

Affected components

UI

Update timeline

  1. monitoring Apr 21, 2026, 02:38 PM UTC

    We have identified an issue in which some users in the Western European region are experiencing increased latency across all exports and all imports except product imports. The issue began around 2:00 PM CEST on April 21st, 2026. Our engineering team has identified the root cause within our infrastructure and has implemented a fix to mitigate the issue. We will continue monitoring the situation and provide an update within 1 hour.

  2. resolved Apr 21, 2026, 03:01 PM UTC

    The incident has been resolved, and all import and export jobs in Western Europe are now being processed as expected.