Latency on import jobs

Update timeline

1. investigating Apr 17, 2026, 08:22 AM UTC

   We have identified an issue where a subset of customers in the Western European region is experiencing increased latency on product and product model imports. The issue began around 5:00 PM CEST on April 16th, 2026. Our engineering team is actively investigating the root cause. We will provide an update in 60 minutes.

2. identified Apr 17, 2026, 09:32 AM UTC

   The issue has been identified, and a fix is being implemented to mitigate the latency on import jobs. We will provide another update within 60 minutes.

3. monitoring Apr 17, 2026, 09:52 AM UTC

   The latency has decreased, and import jobs are now processing as expected. We will continue to monitor import jobs' performance to confirm the incident is resolved.

4. resolved Apr 17, 2026, 11:30 AM UTC

   The issue affecting the latency is now resolved, and imports are operating at the expected level of performance. We apologize for any disruptions this issue may have caused. Thank you for your patience.