Akeneo is currently experiencing a major incident affecting UI and REST API and 1 more component, which began 1h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Jun 18, 2026, 03:21 PM UTC
Since 13:30 UTC, certain permissions within user roles have been unintentionally deactivated, preventing access to features that should normally be available. All customers across all regions may be affected. You are likely impacted if your PIM is not behaving as expected or if you can no longer access some features as usual. A workaround is available: navigate to the System tab, review your role configurations, and manually re-enable any permissions that appear as disabled. If you don't have the required permissions to edit your role (e.g. non-admin roles), you may need to contact your PIM administrator. We have identified the root cause and are currently working on a resolution. We will provide an update within 60 minutes.
- identified Jun 18, 2026, 04:25 PM UTC
We are continuing to work on a fix and will continue to provide updates as we mitigate this issue.