Akeneo experienced a major incident on June 18, 2026 affecting UI and REST API and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 18, 2026, 03:21 PM UTC
Since 13:30 UTC, certain permissions within user roles have been unintentionally deactivated, preventing access to features that should normally be available. All customers across all regions may be affected. You are likely impacted if your PIM is not behaving as expected or if you can no longer access some features as usual. A workaround is available: navigate to the System tab, review your role configurations, and manually re-enable any permissions that appear as disabled. If you don't have the required permissions to edit your role (e.g. non-admin roles), you may need to contact your PIM administrator. We have identified the root cause and are currently working on a resolution. We will provide an update within 60 minutes.
- identified Jun 18, 2026, 04:25 PM UTC
We are continuing to work on a fix and will continue to provide updates as we mitigate this issue.
- identified Jun 18, 2026, 08:30 PM UTC
We've rolled out a mitigation for API access and are monitoring the impact of this change. We are continuing to work on a resolution for this issue for UI access.
- identified Jun 18, 2026, 09:38 PM UTC
We have confirmed that API access is now restored. We are continuing to work on resolving the situation for UI access.
- identified Jun 19, 2026, 08:54 AM UTC
We have identified a fix to resolve the issue. It is currently undergoing testing and validation and is expected to be deployed by the end of the day.
- monitoring Jun 19, 2026, 03:43 PM UTC
Resolved (with minor monitoring in Europe) Monitoring – The fix to restore permissions was successfully applied a few minutes ago. The incident is now considered fully resolved across all regions, with the exception of a few remaining projects in Europe where a final update is currently processing. We are closely monitoring these final updates and will provide a concluding post as soon as the Europe region is 100% complete. We sincerely apologize for any inconvenience this disruption may have caused.[5:35 PM]
- resolved Jun 19, 2026, 06:27 PM UTC
**Resolved: Permissions Fully Restored** **Update:** We have successfully resolved the issue affecting all regions. Since **yesterday at 13:30 UTC**, certain permissions within user roles were unintentionally deactivated, which may have temporarily prevented access to features that should normally be available. This configuration anomaly had the potential to impact users across all regions. During the incident, a manual workaround was available to re-enable these configurations via the System tab. Following the successful deployment and testing of a fix to reset the permissions, *we can now confirm that all access levels have returned to normal*. We have been monitoring our services closely and everything is stable. **Still having trouble?** If you are still experiencing unexpected behavior, please try logging out and logging back in, or clearing your browser cache. If the issue persists: - **Verify with your local Admin:** Double-check that your user permissions are correctly configured. - **Contact Support:** If everything looks correct on your end but you are still facing issues, please open a ticket with our Support team at helpdesk.akeneo.com. A formal Post-Incident Review (RCA) will be made available to account administrators within the coming days. We sincerely apologize for the inconvenience this may have caused, and we thank you for your patience and understanding.