Delayed processing of imports and exports in the US region

Update timeline

1. investigating Oct 12, 2026, 03:52 AM UTC

   We are aware that product import and export jobs in the US region are taking longer than usual to start and complete. Some jobs may remain queued for now. No data is lost, and your existing catalog data is not affected. The rest of the PIM, including the UI and the API, is working normally. Our team has identified the cause and is working on restoring normal processing. We will post another update as soon as we have more information.

2. identified Oct 12, 2026, 04:16 AM UTC

   We have identified the cause of the delay affecting product import and export jobs in the US region and are applying a fix. Queued jobs will start to run again once it is in place, and they will be processed in the order they were submitted. Your catalog data is not affected. We will post another update once processing is back to normal.

3. monitoring Oct 12, 2026, 04:17 AM UTC

   A fix has been applied, and import and export jobs in the US region are running again. The queue is shrinking as the backlog is processed. Jobs that were waiting may take some time to complete, depending on the backlog. We are monitoring the system closely and will post a final update once processing is fully back to normal.

4. resolved Oct 12, 2026, 10:37 AM UTC

   Import and export jobs in the US region are back to normal. All jobs that were delayed have now run, and new jobs are processed without delay. We apologize for the inconvenience.