Resolved after 48 minutes, affecting Akeneo App for Shopify, on June 11, 2026.
The incident is now resolved. Access to apps is back and fully operational. We apologize for the inconvenience, and thank you for your patience while we were solving the issue.
Affected components
Update timeline
- investigating Jun 11, 2026, 06:46 PM UTC
Customers report not being able to access Apps since 6pm UTC, across all regions. You are impacted if you can see "App no longer listed on the Akeneo App Store" message on the Connected Apps page. Our team is actively working on identifying the root cause of the problems.
- investigating Jun 11, 2026, 07:10 PM UTC
Synchronization jobs to third party systems are verified to be working properly. The incident is limited to listing the App from the App Store.
- identified Jun 11, 2026, 07:29 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 11, 2026, 07:34 PM UTC
The incident is now resolved. Access to apps is back and fully operational. We apologize for the inconvenience, and thank you for your patience while we were solving the issue.
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