Akeneo incident

Apps no longer listed on the Akeneo App Store

Critical Resolved View vendor source →

Akeneo experienced a critical incident on June 11, 2026 affecting Akeneo App for Shopify, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2026, 06:46 PM UTC
Resolved
Jun 11, 2026, 07:34 PM UTC
Duration
48m
Detected by Pingoru
Jun 11, 2026, 06:46 PM UTC

Affected components

Akeneo App for Shopify

Update timeline

  1. investigating Jun 11, 2026, 06:46 PM UTC

    Customers report not being able to access Apps since 6pm UTC, across all regions. You are impacted if you can see "App no longer listed on the Akeneo App Store" message on the Connected Apps page. Our team is actively working on identifying the root cause of the problems.

  2. investigating Jun 11, 2026, 07:10 PM UTC

    Synchronization jobs to third party systems are verified to be working properly. The incident is limited to listing the App from the App Store.

  3. identified Jun 11, 2026, 07:29 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jun 11, 2026, 07:34 PM UTC

    The incident is now resolved. Access to apps is back and fully operational. We apologize for the inconvenience, and thank you for your patience while we were solving the issue.