Is Akeneo down?

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Current status
Akeneo has degraded performance

Active incident: Activation Error Report Handling De-Graded Experience

Official status page: https://status.akeneo.com · Polled every 5 minutes · 22 components tracked

Akeneo is reporting degraded performance right now (last checked just now). Services are up but slower or partially failing.

Real-time Akeneo status, recent outages, and incident history — pulled directly from Akeneo's official status page at https://status.akeneo.com every 5 minutes. Pingoru tracks 22 Akeneo services and has captured 17 incidents in the last 90 days (98.23% uptime). Get email, Slack, Discord, or webhook alerts the moment Akeneo reports a new incident — free for 5 monitors, no credit card.

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Akeneo uptime 98.23% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 2d 15h
    Started Jul 31, 2026, 03:39 PM UTC
    Activation
    Timeline · 1 update
    • investigating · Jul 31, 2026, 03:39 PM UTC

      We have had several reports of wrong or misleading error reports. This makes it harder for you to deep dive and correct marketplace synchronisation failures. We are seeing both false positive and false negative reports. We apologise for the inconvenience this may be causing you, but also to let you know - we are on the case! Since this is not an outage, updates may be slower than normal. But we will be doing our very best to get this experience working fully as fast as possible.

    Latest: We have had several reports of wrong or misleading error reports. This makes it harder for you to deep dive and correct marketplace synchronisation failures. We are seeing both fal…

Recent outages & incidents

Past 90 days
  1. Resolved 2h 21m
    Started Jul 10, 2026, 04:38 PM UTC · Resolved Jul 10, 2026, 07:00 PM UTC
    UI
    Timeline · 3 updates
    • monitoring · Jul 10, 2026, 04:38 PM UTC

      Some users in the US region may experience delays affecting job execution and triggered rule execution. We are currently investigating the issue and have applied an initial mitigation. Our team is actively monitoring the situation.

    • monitoring · Jul 10, 2026, 06:01 PM UTC

      We have identified the infrastructure issue causing delays in job and rule execution. A mitigation has been applied, and performance is steadily returning to normal. We are continuing to monitor the recovery and will provide another update in 30 minutes.

    • resolved · Jul 10, 2026, 07:00 PM UTC

      Our changes made to restore performance to optimal levels are having the intended effect, and service is back to normal. We sincerely apologize for the disruption, and thank you for your patience while we worked on this issue.

    Latest: Our changes made to restore performance to optimal levels are having the intended effect, and service is back to normal. We sincerely apologize for the disruption, and thank you fo…

  2. Resolved
    Started Jul 10, 2026, 04:35 PM UTC · Resolved Jul 10, 2026, 04:00 AM UTC
    Timeline · 1 update
    • resolved · Jul 10, 2026, 04:35 PM UTC

      Some users in the US region may experience delays affecting job execution and triggered rule execution. We are currently investigating the issue and have applied an initial mitigation. Our team is actively monitoring the situation.

    Latest: Some users in the US region may experience delays affecting job execution and triggered rule execution. We are currently investigating the issue and have applied an initial mitigat…

  3. Resolved 4d
    Started Jul 02, 2026, 09:45 AM UTC · Resolved Jul 06, 2026, 10:39 AM UTC
    Akeneo App for Shopify
    Timeline · 7 updates
    • investigating · Jul 02, 2026, 09:45 AM UTC

      We are currently investigating an issue affecting Shopify App synchronizations for some customers. Due to temporary errors from our cloud infrastructure providers, some synchronizations may fail or stop unexpectedly. Our team is actively investigating the issue and monitoring the situation. We will provide another update as soon as we have more information. We apologize for the inconvenience and appreciate your patience.

    • identified · Jul 02, 2026, 12:21 PM UTC

      GCP have confirmed this is an internal issue and raised to the Google engineering teams for support. Pending further updates. If you are impacted by this issue please raise a support ticket so that we can collate and provide updates directly as well.

    • monitoring · Jul 02, 2026, 02:28 PM UTC

      Google engineering teams released a fix, and we have confirmed that the issue is mitigated. We will leave this incident as open/monitoring for 24 hours before closing it if we have no new alerts.

    • investigating · Jul 03, 2026, 07:35 AM UTC

      We have unfortunately seen intermittent failures corresponding to the same issue. We are re-engaging with Google support and will continue to monitor and escalate as required. Once more we extend our apologies to you, our customers.

    • investigating · Jul 03, 2026, 04:00 PM UTC

      We are aware that some customers are still experiencing failures in shopify synchronisation. We are awaiting additional support from Google, while reviewing all options available to us to mitigate. If you are impacted by this issue please raise a support ticket. We apologize for the inconvenience and appreciate your continued patience.

    • monitoring · Jul 04, 2026, 09:50 AM UTC

      Overnight Google have increased both capacity and memory allocation to our datastore fleets to reduce the impact to our Shopify customers. We are not aware of repeated instances of incidents since then but will continue monitoring. If you are impacted please reach out and raise a support ticket. Google will also share with us a full root cause analysis once the incident is declared closed.

    • resolved · Jul 06, 2026, 10:39 AM UTC

      Working closely with Google over the weekend, they isolated the root cause and restored capacity. The incident is now resolved. Given the impact on you and your customers, we are prioritising the steps needed to prevent a recurrence. Our first actions will be to produce a full postmortem and to work with Google to incorporate their own root cause analysis. We don't yet have an ETA for the follow-up actions, and will share more as soon as we do. If you have any questions, please raise a new ticket, update an existing one, or reach out to your CSM. We sincerely apologise for the disruption this caused you and your customers, and thank you for your patience.

    Latest: Working closely with Google over the weekend, they isolated the root cause and restored capacity. The incident is now resolved. Given the impact on you and your customers, we are p…

  4. Resolved 19h 44m
    Started Jun 25, 2026, 12:52 PM UTC · Resolved Jun 26, 2026, 08:37 AM UTC
    Activation
    Timeline · 3 updates
    • investigating · Jun 25, 2026, 12:52 PM UTC

      ⚒️ Degraded Activation experience - full service to be restored by 18:00 UTC

    • investigating · Jun 25, 2026, 08:26 PM UTC

      We have released substantial fixes to improve database read performance. We will continue to monitor proactively, before closing the incident.

    • resolved · Jun 26, 2026, 08:37 AM UTC

      We've completed the changes needed to restore performance to normal levels. While we'll continue active monitoring, we're confident the issue is resolved and are now closing this incident. Thank you for your patience.

    Latest: We've completed the changes needed to restore performance to normal levels. While we'll continue active monitoring, we're confident the issue is resolved and are now closing this i…

  5. Resolved 1h 24m
    Started Jun 23, 2026, 12:50 PM UTC · Resolved Jun 23, 2026, 02:14 PM UTC
    UIREST APIGraphQL API
    Timeline · 6 updates
    • investigating · Jun 23, 2026, 12:50 PM UTC

      We are currently experiencing a major outage causing PIM instances to be completely inaccessible for a portion of our customers since 12:15 UTC. A subset of customers hosted in Western Continental Europe is affected, representing approximately 4% of our customer base. You are likely impacted if you encounter a "The server returned a 500 Internal Server Error" message when attempting to access your instance. We are actively investigating the root cause and will provide an update in 30 minutes.

    • investigating · Jun 23, 2026, 01:20 PM UTC

      We are still actively investigating the issue. We'll provide an update in 30 minutes.

    • investigating · Jun 23, 2026, 01:50 PM UTC

      We are still actively investigating the issue. We'll provide an update in 30 minutes.

    • monitoring · Jun 23, 2026, 02:01 PM UTC

      The issue has been identified, and a fix has been implemented. Service is getting back to normal. We are actively monitoring the recovery.

    • monitoring · Jun 23, 2026, 02:02 PM UTC

      We are continuing to monitor for any further issues.

    • resolved · Jun 23, 2026, 02:14 PM UTC

      This incident has been resolved. We sincerely apologize for the disruption, and thank you for your patience while we worked on this issue.

    Latest: This incident has been resolved. We sincerely apologize for the disruption, and thank you for your patience while we worked on this issue.

See the full Akeneo outage history

10 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 15 incidents View full outage history →