Is Akeneo down?
Last checked just nowActive incident: Activation Error Report Handling De-Graded Experience
Akeneo is reporting degraded performance right now (last checked just now). Services are up but slower or partially failing.
Real-time Akeneo status, recent outages, and incident history — pulled directly from Akeneo's official status page at https://status.akeneo.com every 5 minutes. Pingoru tracks 22 Akeneo services and has captured 17 incidents in the last 90 days (98.23% uptime). Get email, Slack, Discord, or webhook alerts the moment Akeneo reports a new incident — free for 5 monitors, no credit card.
Active incident 1
- Activation
Timeline · 1 update
- investigating · Jul 31, 2026, 03:39 PM UTC
We have had several reports of wrong or misleading error reports. This makes it harder for you to deep dive and correct marketplace synchronisation failures. We are seeing both false positive and false negative reports. We apologise for the inconvenience this may be causing you, but also to let you know - we are on the case! Since this is not an outage, updates may be slower than normal. But we will be doing our very best to get this experience working fully as fast as possible.
Latest: We have had several reports of wrong or misleading error reports. This makes it harder for you to deep dive and correct marketplace synchronisation failures. We are seeing both fal…
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Recent outages & incidents
Past 90 days- UI
Timeline · 3 updates
- monitoring · Jul 10, 2026, 04:38 PM UTC
Some users in the US region may experience delays affecting job execution and triggered rule execution. We are currently investigating the issue and have applied an initial mitigation. Our team is actively monitoring the situation.
- monitoring · Jul 10, 2026, 06:01 PM UTC
We have identified the infrastructure issue causing delays in job and rule execution. A mitigation has been applied, and performance is steadily returning to normal. We are continuing to monitor the recovery and will provide another update in 30 minutes.
- resolved · Jul 10, 2026, 07:00 PM UTC
Our changes made to restore performance to optimal levels are having the intended effect, and service is back to normal. We sincerely apologize for the disruption, and thank you for your patience while we worked on this issue.
Latest: Our changes made to restore performance to optimal levels are having the intended effect, and service is back to normal. We sincerely apologize for the disruption, and thank you fo…
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Timeline · 1 update
- resolved · Jul 10, 2026, 04:35 PM UTC
Some users in the US region may experience delays affecting job execution and triggered rule execution. We are currently investigating the issue and have applied an initial mitigation. Our team is actively monitoring the situation.
Latest: Some users in the US region may experience delays affecting job execution and triggered rule execution. We are currently investigating the issue and have applied an initial mitigat…
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- Akeneo App for Shopify
Timeline · 7 updates
- investigating · Jul 02, 2026, 09:45 AM UTC
We are currently investigating an issue affecting Shopify App synchronizations for some customers. Due to temporary errors from our cloud infrastructure providers, some synchronizations may fail or stop unexpectedly. Our team is actively investigating the issue and monitoring the situation. We will provide another update as soon as we have more information. We apologize for the inconvenience and appreciate your patience.
- identified · Jul 02, 2026, 12:21 PM UTC
GCP have confirmed this is an internal issue and raised to the Google engineering teams for support. Pending further updates. If you are impacted by this issue please raise a support ticket so that we can collate and provide updates directly as well.
- monitoring · Jul 02, 2026, 02:28 PM UTC
Google engineering teams released a fix, and we have confirmed that the issue is mitigated. We will leave this incident as open/monitoring for 24 hours before closing it if we have no new alerts.
- investigating · Jul 03, 2026, 07:35 AM UTC
We have unfortunately seen intermittent failures corresponding to the same issue. We are re-engaging with Google support and will continue to monitor and escalate as required. Once more we extend our apologies to you, our customers.
- investigating · Jul 03, 2026, 04:00 PM UTC
We are aware that some customers are still experiencing failures in shopify synchronisation. We are awaiting additional support from Google, while reviewing all options available to us to mitigate. If you are impacted by this issue please raise a support ticket. We apologize for the inconvenience and appreciate your continued patience.
- monitoring · Jul 04, 2026, 09:50 AM UTC
Overnight Google have increased both capacity and memory allocation to our datastore fleets to reduce the impact to our Shopify customers. We are not aware of repeated instances of incidents since then but will continue monitoring. If you are impacted please reach out and raise a support ticket. Google will also share with us a full root cause analysis once the incident is declared closed.
- resolved · Jul 06, 2026, 10:39 AM UTC
Working closely with Google over the weekend, they isolated the root cause and restored capacity. The incident is now resolved. Given the impact on you and your customers, we are prioritising the steps needed to prevent a recurrence. Our first actions will be to produce a full postmortem and to work with Google to incorporate their own root cause analysis. We don't yet have an ETA for the follow-up actions, and will share more as soon as we do. If you have any questions, please raise a new ticket, update an existing one, or reach out to your CSM. We sincerely apologise for the disruption this caused you and your customers, and thank you for your patience.
Latest: Working closely with Google over the weekend, they isolated the root cause and restored capacity. The incident is now resolved. Given the impact on you and your customers, we are p…
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- Activation
Timeline · 3 updates
- investigating · Jun 25, 2026, 12:52 PM UTC
⚒️ Degraded Activation experience - full service to be restored by 18:00 UTC
- investigating · Jun 25, 2026, 08:26 PM UTC
We have released substantial fixes to improve database read performance. We will continue to monitor proactively, before closing the incident.
- resolved · Jun 26, 2026, 08:37 AM UTC
We've completed the changes needed to restore performance to normal levels. While we'll continue active monitoring, we're confident the issue is resolved and are now closing this incident. Thank you for your patience.
Latest: We've completed the changes needed to restore performance to normal levels. While we'll continue active monitoring, we're confident the issue is resolved and are now closing this i…
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- UIREST APIGraphQL API
Timeline · 6 updates
- investigating · Jun 23, 2026, 12:50 PM UTC
We are currently experiencing a major outage causing PIM instances to be completely inaccessible for a portion of our customers since 12:15 UTC. A subset of customers hosted in Western Continental Europe is affected, representing approximately 4% of our customer base. You are likely impacted if you encounter a "The server returned a 500 Internal Server Error" message when attempting to access your instance. We are actively investigating the root cause and will provide an update in 30 minutes.
- investigating · Jun 23, 2026, 01:20 PM UTC
We are still actively investigating the issue. We'll provide an update in 30 minutes.
- investigating · Jun 23, 2026, 01:50 PM UTC
We are still actively investigating the issue. We'll provide an update in 30 minutes.
- monitoring · Jun 23, 2026, 02:01 PM UTC
The issue has been identified, and a fix has been implemented. Service is getting back to normal. We are actively monitoring the recovery.
- monitoring · Jun 23, 2026, 02:02 PM UTC
We are continuing to monitor for any further issues.
- resolved · Jun 23, 2026, 02:14 PM UTC
This incident has been resolved. We sincerely apologize for the disruption, and thank you for your patience while we worked on this issue.
Latest: This incident has been resolved. We sincerely apologize for the disruption, and thank you for your patience while we worked on this issue.
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See the full Akeneo outage history
10 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Akeneo outage history →Or sign up free to get alerts when Akeneo breaks · 10 free monitors · No credit card
- Started Jul 31, 2026, 03:39 PM UTC · ● 2d 15h
- Started Jul 10, 2026, 04:38 PM UTC · Resolved Jul 10, 2026, 07:00 PM UTC · 2h 21m
- Started Jul 10, 2026, 04:35 PM UTC · Resolved Jul 10, 2026, 04:00 AM UTC · —
- Shopify App synchronization issues ResolvedStarted Jul 02, 2026, 09:45 AM UTC · Resolved Jul 06, 2026, 10:39 AM UTC · 4d
- Degraded performance resulting in slow or failing page loads for products and offers in Activation ResolvedStarted Jun 25, 2026, 12:52 PM UTC · Resolved Jun 26, 2026, 08:37 AM UTC · 19h 44m
- Started Jun 23, 2026, 12:50 PM UTC · Resolved Jun 23, 2026, 02:14 PM UTC · 1h 24m
- Started Jun 18, 2026, 03:21 PM UTC · Resolved Jun 19, 2026, 06:27 PM UTC · 1d 3h
- Started Jun 11, 2026, 06:46 PM UTC · Resolved Jun 11, 2026, 07:34 PM UTC · 48m