Akeneo incident

Degraded performance resulting in slow or failing page loads for products and offers in Activation

Minor Resolved View vendor source →

Akeneo experienced a minor incident on June 25, 2026 affecting Activation, lasting 19h 44m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 12:52 PM UTC
Resolved
Jun 26, 2026, 08:37 AM UTC
Duration
19h 44m
Detected by Pingoru
Jun 25, 2026, 12:52 PM UTC

Affected components

Activation

Update timeline

  1. investigating Jun 25, 2026, 12:52 PM UTC

    ⚒️ Degraded Activation experience - full service to be restored by 18:00 UTC

  2. investigating Jun 25, 2026, 08:26 PM UTC

    We have released substantial fixes to improve database read performance. We will continue to monitor proactively, before closing the incident.

  3. resolved Jun 26, 2026, 08:37 AM UTC

    We've completed the changes needed to restore performance to normal levels. While we'll continue active monitoring, we're confident the issue is resolved and are now closing this incident. Thank you for your patience.