Akeneo incident

[Supplier Data Manager] - Job processing delays and errors

Major Resolved View vendor source →

Akeneo experienced a major incident on May 22, 2026 affecting Supplier Data Manager, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2026, 08:04 AM UTC
Resolved
May 22, 2026, 11:31 AM UTC
Duration
3h 26m
Detected by Pingoru
May 22, 2026, 08:04 AM UTC

Affected components

Supplier Data Manager

Update timeline

  1. identified May 22, 2026, 08:04 AM UTC

    We are currently experiencing delays in job processing on Supplier Data Manager. Our team is actively investigating and working to restore normal performance. We sincerely apologize for the inconvenience caused by this service disruption.

  2. identified May 22, 2026, 08:52 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 22, 2026, 11:15 AM UTC

    A fix has been implemented and we are monitoring the results. New SDM jobs are now processed as expected.

  4. resolved May 22, 2026, 11:31 AM UTC

    This incident has now been resolved. All affected jobs have been reset and new jobs are processed correctly. We apologise for the inconvenience caused by this temporary disruption.