Akeneo Outage History
Akeneo is up right nowPingoru has recorded 56 incidents for Akeneo: 42 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 7 of 720 (1%) |
| May 2026 | 4 | 40 of 744 (5%) |
| June 2026 | 7 | 53 of 720 (7%) |
| July 2026 | 4 | 108 of 744 (14%) |
| August 2026 | 0 | 160 of 744 (22%) |
| September 2026 | 2 | 1 of 720 (0%) |
| October 2026 | 6 | 23 of 589 (4%) |
Incidents, newest first
Minor March 26, 2026 Elevated response times when creating or updating records 6h 27m UI, REST API, GraphQL API
Started Mar 26, 2026, 08:15 AM UTC· resolved Mar 26, 2026, 02:43 PM UTC
- investigating Mar 26, 2026, 10:08 AM UTC
We are currently observing increased response times when creating or updating several entities (product, product model, assets, reference entities and proposal) in europe west 1 region. Our team is actively investigating the issue and will provide additional updates as soon as more information becomes available.
- monitoring Mar 26, 2026, 11:50 AM UTC
We have implemented a fix. We are now monitoring our systems closely to confirm full recovery and stability. So far, we've seen positive results.
- resolved Mar 26, 2026, 02:43 PM UTC
The issue affecting the latency is now resolved, and all services are operating normally. The fix we deployed has proven effective. We sincerely apologize for the disruption this caused. Thank you for your patience.
Minor March 23, 2026 Product import jobs not working on Australia region 5h 38m UI
Started Mar 23, 2026, 08:42 AM UTC· resolved Mar 23, 2026, 02:20 PM UTC
- investigating Mar 23, 2026, 08:42 AM UTC
We are currently investigating an issue affecting product import jobs in the Australian region. Impacted jobs are abnormally remaining in a queued or failed state and are not being processed. All other regions are unaffected. Workaround: While we work on a fix, products can still be created using the PIM REST API or directly through the PIM UI. We will provide a further update along with the identification of the root cause. We apologize for the disruption.
- identified Mar 23, 2026, 09:11 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 23, 2026, 12:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 23, 2026, 02:20 PM UTC
The issue affecting product import jobs in the Australian region has been resolved. All import jobs are now processing normally. All pending jobs were processed. We apologize for the disruption this may have caused, and thank you for your patience while our engineering team worked on the resolution.
Minor February 18, 2026 Erroneous reference entity pagination links 5h 13m GraphQL API
Started Feb 18, 2026, 11:10 AM UTC· resolved Feb 18, 2026, 04:23 PM UTC
- identified Feb 18, 2026, 11:10 AM UTC
We are currently investigating an issue affecting GraphQL API pagination links specifically for reference entity records. This issue impacts all GraphQL API users worldwide, who include reference records in their products or product models (about 1% of our customer base), since Feb 17th, 6pm CET. Workaround: To obtain a valid URL, you can manually remove the #ref_entity suffix from the returned pagination link. We have identified the root cause, and are currently deploying a fix. We apologize for the disruption to your workflow.
- resolved Feb 18, 2026, 04:23 PM UTC
The fix has been successfully deployed. All GraphQL pagination links generated since 4:30 PM CET are now fully functional. We appreciate your patience and understanding while we worked to resolve this issue.
Minor February 11, 2026 Slowness on extraction step 3h 34m Supplier Data Manager
Started Feb 11, 2026, 10:08 AM UTC· resolved Feb 11, 2026, 01:43 PM UTC
- investigating Feb 11, 2026, 10:08 AM UTC
We are currently investigating this issue.
- identified Feb 11, 2026, 11:40 AM UTC
The slowness is caused by intermittent throttling/quotas from a third-party dependency. When these quotas are reached, some jobs may end in a failed state (only 1.6% of jobs in the last hours). We’re implementing a fix to increase the available quotas and reduce the risk of recurrence.
- monitoring Feb 11, 2026, 01:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 11, 2026, 01:43 PM UTC
This incident has been resolved.
Notice January 29, 2026 Increased errors on normalization step (not impacting job processing) 21m Supplier Data Manager
Started Jan 29, 2026, 08:42 AM UTC· resolved Jan 29, 2026, 09:04 AM UTC
- investigating Jan 29, 2026, 08:42 AM UTC
We are currently experiencing an increase in errors affecting job processing, especially on the Normalisation step. We are currently investigating this issue.
- resolved Jan 29, 2026, 09:04 AM UTC
This incident has been resolved. A short-lived spike of internal errors was detected due to a sorting issue in the normalization step on a specific field. These errors were not noticeable by end users and did not impact job processing, execution, or customer data. The issue is resolved and monitoring remains in place.
Minor January 28, 2026 Slowness and errors observed 53m UI, REST API
Started Jan 28, 2026, 02:59 PM UTC· resolved Jan 28, 2026, 03:53 PM UTC
- investigating Jan 28, 2026, 02:59 PM UTC
We have identified an issue where a subset of customers in the Americas region are experiencing increased latency and elevated error rates when using the PIM UI and API. The issue began around 1:00 PM CET and is currently affecting approximately 2.5% of customers in the Americas, with errors occurring on about 2% of requests. Our engineering team is actively investigating the root cause. We will provide updates as more information becomes available.
- identified Jan 28, 2026, 03:18 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 28, 2026, 03:53 PM UTC
The fix is implemented and PIM UI and API performance is now back to normal for all impacted customers. Thanks for your patience while the issue was being solved.
Notice January 24, 2026 Slowness on PIM –
Started Jan 24, 2026, 01:30 PM UTC· resolved Jan 24, 2026, 01:30 PM UTC
- resolved Jan 26, 2026, 11:14 AM UTC
We detected that some Americas customers were experiencing an unusual slowness, and errors in 20% of the cases, while using PIM UI and API. This affected about 2.5% of Americas customers. A fix was implemented by our engineering team and the performance is now back to its expected level. We apologize for any inconvenience during the resolution of this issue.
Major January 18, 2026 PIM service unavailable for Australian region 20m UI, REST API
Started Jan 18, 2026, 12:00 PM UTC· resolved Jan 18, 2026, 12:20 PM UTC
- investigating Jan 18, 2026, 12:00 PM UTC
We are currently investigating an outage affecting PIM UI and API for customers on Australian region since 11:55 CET. The root cause is under investigation. We will provide further updates as progress is made. We apologize for the inconvenience and appreciate your patience.
- monitoring Jan 18, 2026, 12:08 PM UTC
A fix has been implemented, traffic is being monitored.
- monitoring Jan 18, 2026, 12:10 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 18, 2026, 12:20 PM UTC
PIM UI and API services are now up and running on the impacted Australian region. Thanks for your patience while we were solving the case.
Critical January 18, 2026 Service Unavailable due to HTTPS Certificate Issue 58m Supplier Data Manager
Started Jan 18, 2026, 09:05 AM UTC· resolved Jan 18, 2026, 10:04 AM UTC
- identified Jan 18, 2026, 09:05 AM UTC
We are currently investigating an outage affecting SDM for all customers. The root cause has been identified, and our teams are actively implementing a fix to restore service. We will provide further updates as progress is made. We apologize for the inconvenience and appreciate your patience.
- identified Jan 18, 2026, 10:03 AM UTC
We have identified and corrected a issue preventing access to SDM. All services are now back online. We have entered a monitoring phase to verify that all systems are responding correctly and that no residual connectivity issues remain.
- resolved Jan 18, 2026, 10:04 AM UTC
This incident has been resolved.
Minor January 15, 2026 Jobs stuck as starting 5h 5m UI, REST API
Started Jan 15, 2026, 09:08 AM UTC· resolved Jan 15, 2026, 02:14 PM UTC
- monitoring Jan 15, 2026, 09:08 AM UTC
We identified an issue causing some jobs to remain stuck in the “starting” state for customers located in Eastern Europe, since Jan 14th 21h CET. This delays also API event requests sending. A fix has been deployed, and we are actively monitoring the situation to ensure full recovery. We apologize for any inconvenience this delay may have caused.
- resolved Jan 15, 2026, 02:14 PM UTC
We can observe that all jobs stuck in "starting" state were ran starting from 10am CET, with job activity getting back to a normal pace starting from 11am CET. Delayed API event requests sending followed the same pattern, with all events being processed and sent before 11am CET. The situation is back to normal since 11am CET. Thanks for your patience while this incident was being solved.
Minor January 14, 2026 Errors on certain updates in the PIM 5h 59m UI, REST API
Started Jan 14, 2026, 11:37 AM UTC· resolved Jan 14, 2026, 05:36 PM UTC
- identified Jan 14, 2026, 11:37 AM UTC
We have identified an issue with our versioning feature, where PIM updates may fail or experience slowdowns since 10 AM CET. This issue impacts approximately 5% of instances within our customer base. We are currently fixing the issue, and will keep you informed when the fix is live. Thank you for your patience.
- resolved Jan 14, 2026, 05:36 PM UTC
The incident has been resolved, and all instances are now running as expected.
Minor January 14, 2026 Proposal tab not displayed in Activity Menu 2h 42m UI, REST API
Started Jan 14, 2026, 09:02 AM UTC· resolved Jan 14, 2026, 11:44 AM UTC
- investigating Jan 14, 2026, 09:02 AM UTC
We are currently investigating an issue where the Proposal tab is not displayed in the Activity menu. While we are working to resolve this issue, you can access the Proposal page via this URL: https://your-pim-url.cloud.akeneo.com/#/proposal/. We will provide an update once the fix is live and access has been fully restored. Thank you for your patience and understanding.
- identified Jan 14, 2026, 09:13 AM UTC
The root cause of this issue has been identified, and we are working on a fix. We will inform you when it is live and access to Proposals has been fully restored. Contrary to our previous message, Growth Edition is not impacted by this issue.
- resolved Jan 14, 2026, 11:44 AM UTC
The issue has been fully resolved, and the Proposal tab is now properly displayed in the Activity menu.
Minor November 10, 2025 Intermittent Data Retrieval 1h 52m UI
Started Nov 10, 2025, 04:04 PM UTC· resolved Nov 10, 2025, 05:56 PM UTC
- investigating Nov 10, 2025, 04:04 PM UTC
We are currently investigating an issue that's affecting the display of data in the PIM without data loss, it's impacting our customers in Europe-west-3 (Germany).
- identified Nov 10, 2025, 04:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 10, 2025, 04:55 PM UTC
A mitigation has been implemented and we are monitoring the results.
- resolved Nov 10, 2025, 05:56 PM UTC
The incident has been resolved.
Critical October 29, 2025 File Upload and job processing not working 13m Supplier Data Manager
Started Oct 29, 2025, 09:10 AM UTC· resolved Oct 29, 2025, 09:23 AM UTC
- investigating Oct 29, 2025, 09:10 AM UTC
We are currently investigating this issue.
- identified Oct 29, 2025, 09:16 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 29, 2025, 09:17 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 29, 2025, 09:22 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 29, 2025, 09:23 AM UTC
This incident has been resolved.
Major October 21, 2025 Partial outage affecting Workflows settings page, homepage widgets & workflow start (enable) 1h 34m UI
Started Oct 21, 2025, 01:18 PM UTC· resolved Oct 21, 2025, 02:53 PM UTC
- identified Oct 21, 2025, 01:18 PM UTC
The issue has been identified, and a fix will be deployed shortly. Thank you for your patience and understanding.
- identified Oct 21, 2025, 02:24 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 21, 2025, 02:29 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 21, 2025, 02:53 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 02:53 PM UTC
This incident has been resolved.
Minor October 20, 2025 Failing product import jobs 1d 4h UI, REST API
Started Oct 20, 2025, 07:24 AM UTC· resolved Oct 21, 2025, 12:21 PM UTC
- investigating Oct 20, 2025, 09:24 AM UTC
We detected an issue with product import jobs unduly failing. All our regions are impacted, with about 10% of our customers experiencing the issue. We will provide further information along our investigation. Thank you for your patience and understanding.
- identified Oct 20, 2025, 09:53 AM UTC
The issue has been identified, and a fix will be deployed shortly.
- identified Oct 20, 2025, 02:17 PM UTC
The deployment of the fix is taking longer than expected, given the context of the in-progress outage on AWS services today (https://health.aws.amazon.com/health/status), impacting one of our upstream service providers. We'll continue monitoring the deployment, and provide updates as more information becomes available. Thank you for your patience and understanding.
- identified Oct 20, 2025, 04:02 PM UTC
The deployment of the fix is still delayed by the open incident on AWS (https://health.aws.amazon.com/health/status) impacting one of our upstream third party service providers. A workaround is applicable for customers experiencing the unduly failing jobs. In such a case, you can restart the job, and it will run normally, with a usual execution time, as our PIM production infrastructure is not impacted by the AWS incident. We'll continue monitoring the deployment, and provide updates as more information becomes available. Thank you for your patience and understanding.
- monitoring Oct 21, 2025, 10:46 AM UTC
The fix is deployed, we keep monitoring the PIM platform. Thanks for your patience and understanding.
- resolved Oct 21, 2025, 12:21 PM UTC
This incident is now resolved, with all import jobs now running as expected. Thanks for your patience and understanding.
Notice October 13, 2025 Duplicate rules might appear in the rule engine after execution 6h 8m UI, REST API
Started Oct 13, 2025, 01:58 PM UTC· resolved Oct 13, 2025, 08:07 PM UTC
- investigating Oct 13, 2025, 01:58 PM UTC
Our technical team is currently investigating the issue and is currently working to mitigate and fix the behavior. Meanwhile, avoid manually launching the rules.
- identified Oct 13, 2025, 02:32 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 13, 2025, 06:33 PM UTC
A fix has been implemented to remove the duplicate rules. We are now monitoring the results.
- resolved Oct 13, 2025, 08:07 PM UTC
The incident has been resolved.
Notice October 8, 2025 Bulk actions in Europe-West1 region experiencing delays in execution 8h 27m UI
Started Oct 08, 2025, 03:33 PM UTC· resolved Oct 09, 2025, 12:00 AM UTC
- investigating Oct 08, 2025, 03:33 PM UTC
We're observing a delay between the request to launch some actions via the UI and its effective execution. Expect delay for following actions: - Manually trigger a rule execution - Execute bulk actions via the UI Our current analysis reveals that it only concerns customers in the europe-west1 region. Recommendations: Avoid triggering another bulk action execution if you don't see it start.
- monitoring Oct 08, 2025, 04:04 PM UTC
The issue has been identified, and we have applied a mitigation that will decrease the delay in execution times. We are currently monitoring the impact of this mitigation. We apologize for any inconvenience.
- resolved Oct 09, 2025, 07:33 AM UTC
All systems are back to normal. We've confirmed full resolution, and everything is operating as expected. Thank you for your patience!
Minor September 22, 2025 Product page not loading for customers with enabled AI Configurations 3h 17m UI, REST API
Started Sep 22, 2025, 02:07 PM UTC· resolved Sep 22, 2025, 05:25 PM UTC
- identified Sep 22, 2025, 02:07 PM UTC
We've identified an issue with loading a product page in some instances. The bug has been discovered, and we are working on deploying a fix for the issue.
- monitoring Sep 22, 2025, 03:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 22, 2025, 05:25 PM UTC
This incident has been resolved.
Critical September 19, 2025 [Supplier Data Manager] - Service Temporarily Unavailable 48m Supplier Data Manager
Started Sep 19, 2025, 09:06 PM UTC· resolved Sep 19, 2025, 09:54 PM UTC
- investigating Sep 19, 2025, 09:06 PM UTC
We are currently experiencing service outage on SDM. Our team is working to identify the root cause and implement a solution. We will send an additional update as soon as possible.
- monitoring Sep 19, 2025, 09:50 PM UTC
A fix has been implemented and we are monitoring the performance.
- resolved Sep 19, 2025, 09:54 PM UTC
The incident has been resolved. SDM services are now available.
Minor September 18, 2025 New SSH key updates are not propagated to distribution.akeneo.com 4h 37m
Started Sep 18, 2025, 04:53 PM UTC· resolved Sep 18, 2025, 09:31 PM UTC
- investigating Sep 18, 2025, 04:53 PM UTC
The new ssh key accesses granted from the Portal to access the source code (PIM, connectors) on distribution.akeneo.com are not applied. The issue is under investigation. We advise all customers to use the ssh keys added before the 28th august in order to fetch the content of the repositories.
- resolved Sep 18, 2025, 09:31 PM UTC
The problem has been identified and now solved. It was caused by invalid data preventing the access update.
Notice September 18, 2025 Shared Catalogs unavailable to login 5h 12m Shared Catalogs
Started Sep 18, 2025, 10:33 AM UTC· resolved Sep 18, 2025, 03:46 PM UTC
- identified Sep 18, 2025, 10:33 AM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 18, 2025, 01:24 PM UTC
We have identified the root cause and are now focused on deploying the fix.
- monitoring Sep 18, 2025, 02:42 PM UTC
The fix has been deployed and access to Shared Catalogs has been restored. We will continue to monitor the platform to ensure uninterrupted access.
- resolved Sep 18, 2025, 03:46 PM UTC
This incident has now been resolved. Thank you for your patience,
Minor September 2, 2025 Issues when editing rule definitions 1h 21m UI, REST API
Started Sep 02, 2025, 08:08 AM UTC· resolved Sep 02, 2025, 09:29 AM UTC
- investigating Sep 02, 2025, 08:08 AM UTC
Since September 1st, 12PM CEST, issues occur when editing rules definition. The symptoms are: - Rule definitions are displayed in json format - Some Conditions are not displayed after save The issue is under investigation. We advise all customers to not edit rule definitions until the incident is resolved
- resolved Sep 02, 2025, 09:29 AM UTC
The issue has been identified and fixed. Customers may now edit rule definitions. We advise customers who have updated their rule conditions between Sept 1st, 12PM CEST and Sept 2nd, 11 AM CEST, to review them, specifically if JSON conditions have been added/updated.
Major September 1, 2025 SDM Workflows Not Working 7m Supplier Data Manager
Started Sep 01, 2025, 12:18 PM UTC· resolved Sep 01, 2025, 12:25 PM UTC
- investigating Sep 01, 2025, 12:18 PM UTC
We are currently investigating this issue.
- resolved Sep 01, 2025, 12:25 PM UTC
This incident has been resolved.
Major August 19, 2025 User Role Settings Inaccessible Due To UI Issue 2h 2m UI, REST API
Started Aug 19, 2025, 02:19 PM UTC· resolved Aug 19, 2025, 04:22 PM UTC
- identified Aug 19, 2025, 02:19 PM UTC
We are aware of an issue where Role Settings is currently inaccessible. Our team has identified the root cause, and a fix has been developed. The deployment of this fix is in progress and will be completed shortly. We will provide an update once the fix is live and access has been fully restored.
- resolved Aug 19, 2025, 04:22 PM UTC
The issue has been resolved.