Akeneo Outage History

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Akeneo had 48 outages in the last 2 years totaling 132h 38m of downtime — averaging 2 incidents per month.

There were 48 Akeneo outages since March 25, 2025 totaling 132h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.akeneo.com

Critical October 29, 2025

File Upload and job processing not working

Detected by Pingoru
Oct 29, 2025, 09:10 AM UTC
Resolved
Oct 29, 2025, 09:23 AM UTC
Duration
13m
Affected: Supplier Data Manager
Timeline · 5 updates
  1. investigating Oct 29, 2025, 09:10 AM UTC

    We are currently investigating this issue.

  2. identified Oct 29, 2025, 09:16 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 29, 2025, 09:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 29, 2025, 09:22 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 29, 2025, 09:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 21, 2025

Partial outage affecting Workflows settings page, homepage widgets & workflow start (enable)

Detected by Pingoru
Oct 21, 2025, 01:18 PM UTC
Resolved
Oct 21, 2025, 02:53 PM UTC
Duration
1h 34m
Affected: UI
Timeline · 5 updates
  1. identified Oct 21, 2025, 01:18 PM UTC

    The issue has been identified, and a fix will be deployed shortly. Thank you for your patience and understanding.

  2. identified Oct 21, 2025, 02:24 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 21, 2025, 02:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 21, 2025, 02:53 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 21, 2025, 02:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Failing product import jobs

Detected by Pingoru
Oct 20, 2025, 07:24 AM UTC
Resolved
Oct 21, 2025, 12:21 PM UTC
Duration
1d 4h
Affected: UIREST API
Timeline · 6 updates
  1. investigating Oct 20, 2025, 09:24 AM UTC

    We detected an issue with product import jobs unduly failing. All our regions are impacted, with about 10% of our customers experiencing the issue. We will provide further information along our investigation. Thank you for your patience and understanding.

  2. identified Oct 20, 2025, 09:53 AM UTC

    The issue has been identified, and a fix will be deployed shortly.

  3. identified Oct 20, 2025, 02:17 PM UTC

    The deployment of the fix is taking longer than expected, given the context of the in-progress outage on AWS services today (https://health.aws.amazon.com/health/status), impacting one of our upstream service providers. We'll continue monitoring the deployment, and provide updates as more information becomes available. Thank you for your patience and understanding.

  4. identified Oct 20, 2025, 04:02 PM UTC

    The deployment of the fix is still delayed by the open incident on AWS (https://health.aws.amazon.com/health/status) impacting one of our upstream third party service providers. A workaround is applicable for customers experiencing the unduly failing jobs. In such a case, you can restart the job, and it will run normally, with a usual execution time, as our PIM production infrastructure is not impacted by the AWS incident. We'll continue monitoring the deployment, and provide updates as more information becomes available. Thank you for your patience and understanding.

  5. monitoring Oct 21, 2025, 10:46 AM UTC

    The fix is deployed, we keep monitoring the PIM platform. Thanks for your patience and understanding.

  6. resolved Oct 21, 2025, 12:21 PM UTC

    This incident is now resolved, with all import jobs now running as expected. Thanks for your patience and understanding.

Read the full incident report →

Notice October 13, 2025

Duplicate rules might appear in the rule engine after execution

Detected by Pingoru
Oct 13, 2025, 01:58 PM UTC
Resolved
Oct 13, 2025, 08:07 PM UTC
Duration
6h 8m
Affected: UIREST API
Timeline · 4 updates
  1. investigating Oct 13, 2025, 01:58 PM UTC

    Our technical team is currently investigating the issue and is currently working to mitigate and fix the behavior. Meanwhile, avoid manually launching the rules.

  2. identified Oct 13, 2025, 02:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 13, 2025, 06:33 PM UTC

    A fix has been implemented to remove the duplicate rules. We are now monitoring the results.

  4. resolved Oct 13, 2025, 08:07 PM UTC

    The incident has been resolved.

Read the full incident report →

Notice October 8, 2025

Bulk actions in Europe-West1 region experiencing delays in execution

Detected by Pingoru
Oct 08, 2025, 03:33 PM UTC
Resolved
Oct 09, 2025, 12:00 AM UTC
Duration
8h 27m
Affected: UI
Timeline · 3 updates
  1. investigating Oct 08, 2025, 03:33 PM UTC

    We're observing a delay between the request to launch some actions via the UI and its effective execution. Expect delay for following actions: - Manually trigger a rule execution - Execute bulk actions via the UI Our current analysis reveals that it only concerns customers in the europe-west1 region. Recommendations: Avoid triggering another bulk action execution if you don't see it start.

  2. monitoring Oct 08, 2025, 04:04 PM UTC

    The issue has been identified, and we have applied a mitigation that will decrease the delay in execution times. We are currently monitoring the impact of this mitigation. We apologize for any inconvenience.

  3. resolved Oct 09, 2025, 07:33 AM UTC

    All systems are back to normal. We've confirmed full resolution, and everything is operating as expected. Thank you for your patience!

Read the full incident report →

Minor September 22, 2025

Product page not loading for customers with enabled AI Configurations

Detected by Pingoru
Sep 22, 2025, 02:07 PM UTC
Resolved
Sep 22, 2025, 05:25 PM UTC
Duration
3h 17m
Affected: UIREST API
Timeline · 3 updates
  1. identified Sep 22, 2025, 02:07 PM UTC

    We've identified an issue with loading a product page in some instances. The bug has been discovered, and we are working on deploying a fix for the issue.

  2. monitoring Sep 22, 2025, 03:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 22, 2025, 05:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 19, 2025

[Supplier Data Manager] - Service Temporarily Unavailable

Detected by Pingoru
Sep 19, 2025, 09:06 PM UTC
Resolved
Sep 19, 2025, 09:54 PM UTC
Duration
48m
Affected: Supplier Data Manager
Timeline · 3 updates
  1. investigating Sep 19, 2025, 09:06 PM UTC

    We are currently experiencing service outage on SDM. Our team is working to identify the root cause and implement a solution. We will send an additional update as soon as possible.

  2. monitoring Sep 19, 2025, 09:50 PM UTC

    A fix has been implemented and we are monitoring the performance.

  3. resolved Sep 19, 2025, 09:54 PM UTC

    The incident has been resolved. SDM services are now available.

Read the full incident report →

Minor September 18, 2025

New SSH key updates are not propagated to distribution.akeneo.com

Detected by Pingoru
Sep 18, 2025, 04:53 PM UTC
Resolved
Sep 18, 2025, 09:31 PM UTC
Duration
4h 37m
Timeline · 2 updates
  1. investigating Sep 18, 2025, 04:53 PM UTC

    The new ssh key accesses granted from the Portal to access the source code (PIM, connectors) on distribution.akeneo.com are not applied. The issue is under investigation. We advise all customers to use the ssh keys added before the 28th august in order to fetch the content of the repositories.

  2. resolved Sep 18, 2025, 09:31 PM UTC

    The problem has been identified and now solved. It was caused by invalid data preventing the access update.

Read the full incident report →

Notice September 18, 2025

Shared Catalogs unavailable to login

Detected by Pingoru
Sep 18, 2025, 10:33 AM UTC
Resolved
Sep 18, 2025, 03:46 PM UTC
Duration
5h 12m
Affected: Shared Catalogs
Timeline · 4 updates
  1. identified Sep 18, 2025, 10:33 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Sep 18, 2025, 01:24 PM UTC

    We have identified the root cause and are now focused on deploying the fix.

  3. monitoring Sep 18, 2025, 02:42 PM UTC

    The fix has been deployed and access to Shared Catalogs has been restored. We will continue to monitor the platform to ensure uninterrupted access.

  4. resolved Sep 18, 2025, 03:46 PM UTC

    This incident has now been resolved. Thank you for your patience,

Read the full incident report →

Minor September 2, 2025

Issues when editing rule definitions

Detected by Pingoru
Sep 02, 2025, 08:08 AM UTC
Resolved
Sep 02, 2025, 09:29 AM UTC
Duration
1h 21m
Affected: UIREST API
Timeline · 2 updates
  1. investigating Sep 02, 2025, 08:08 AM UTC

    Since September 1st, 12PM CEST, issues occur when editing rules definition. The symptoms are: - Rule definitions are displayed in json format - Some Conditions are not displayed after save The issue is under investigation. We advise all customers to not edit rule definitions until the incident is resolved

  2. resolved Sep 02, 2025, 09:29 AM UTC

    The issue has been identified and fixed. Customers may now edit rule definitions. We advise customers who have updated their rule conditions between Sept 1st, 12PM CEST and Sept 2nd, 11 AM CEST, to review them, specifically if JSON conditions have been added/updated.

Read the full incident report →

Major September 1, 2025

SDM Workflows Not Working

Detected by Pingoru
Sep 01, 2025, 12:18 PM UTC
Resolved
Sep 01, 2025, 12:25 PM UTC
Duration
7m
Affected: Supplier Data Manager
Timeline · 2 updates
  1. investigating Sep 01, 2025, 12:18 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 01, 2025, 12:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 19, 2025

User Role Settings Inaccessible Due To UI Issue

Detected by Pingoru
Aug 19, 2025, 02:19 PM UTC
Resolved
Aug 19, 2025, 04:22 PM UTC
Duration
2h 2m
Affected: UIREST API
Timeline · 2 updates
  1. identified Aug 19, 2025, 02:19 PM UTC

    We are aware of an issue where Role Settings is currently inaccessible. Our team has identified the root cause, and a fix has been developed. The deployment of this fix is in progress and will be completed shortly. We will provide an update once the fix is live and access has been fully restored.

  2. resolved Aug 19, 2025, 04:22 PM UTC

    The issue has been resolved.

Read the full incident report →

Notice August 7, 2025

August 6, 2025 - Assets Export Returning Incomplete Data

Detected by Pingoru
Aug 07, 2025, 07:53 AM UTC
Resolved
Aug 07, 2025, 07:53 AM UTC
Duration
—
Affected: UI
Timeline · 1 update
  1. resolved Aug 07, 2025, 07:53 AM UTC

    From 14:04 CET to 22:00 CET, the assets export feature was incorrectly limited, returning a maximum of ten assets instead of the complete dataset. This was due to a pagination issue introduced in a recent update. The problem has since been resolved, and the service is now fully operational. Important Information for Affected Users As a side effect of reverting the recent update, any export profiles that were created or updated during the incident period (14:04 CET - 22:00 CET) contain an extra fiters field in their configuration. This prevents these specific profiles from being launched or edited, resulting in a 400 error. To resolve this, please create a new export profile to resume normal operations. We apologize for any inconvenience this may have caused.

Read the full incident report →

Minor August 1, 2025

Import and Export Jobs Experiencing Failures

Detected by Pingoru
Aug 01, 2025, 04:41 PM UTC
Resolved
Aug 01, 2025, 08:13 PM UTC
Duration
3h 32m
Affected: UIREST API
Timeline · 2 updates
  1. investigating Aug 01, 2025, 04:41 PM UTC

    We are currently investigating an issue causing degraded performance and failures in approximately 4% of import and export jobs. Our engineering team is actively working to identify the root cause and implement a fix. A mitigation has been implemented to reduce the impact while the full resolution is in progress.

  2. resolved Aug 01, 2025, 08:13 PM UTC

    The root cause of this issue was identified, and a fix was deployed. After monitoring the situation, the issue has now been confirmed as resolved.

Read the full incident report →

Minor August 1, 2025

AI Translations on the Product Edit Page errors

Detected by Pingoru
Aug 01, 2025, 09:46 AM UTC
Resolved
Aug 01, 2025, 01:52 PM UTC
Duration
4h 5m
Timeline · 2 updates
  1. identified Aug 01, 2025, 09:46 AM UTC

    We have identified a bug with AI configurations being used for translations via the Product Edit Page. The issue has been found, and we are working to resolve the issue. Note: This does not affect configurations being used by Rules.

  2. resolved Aug 01, 2025, 01:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2025

Supplier Data Manager – Delays in job processing

Detected by Pingoru
Jul 22, 2025, 11:18 AM UTC
Resolved
Jul 23, 2025, 01:42 PM UTC
Duration
1d 2h
Affected: Supplier Data Manager
Timeline · 3 updates
  1. investigating Jul 22, 2025, 11:18 AM UTC

    We are currently investigating this issue.

  2. monitoring Jul 23, 2025, 07:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 23, 2025, 01:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2025

Partial outage due to third-party service provider.

Detected by Pingoru
Jun 12, 2025, 07:10 PM UTC
Resolved
Jun 13, 2025, 09:28 AM UTC
Duration
14h 17m
Affected: UIREST API
Timeline · 6 updates
  1. investigating Jun 12, 2025, 07:10 PM UTC

    Our services are currently experiencing partial outage as a result of an outage on service provider Google Cloud Services(https://status.cloud.google.com/).

  2. identified Jun 12, 2025, 07:12 PM UTC

    The issue has been identified.

  3. identified Jun 12, 2025, 07:33 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jun 12, 2025, 07:52 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jun 13, 2025, 06:14 AM UTC

    The recent Google Cloud service incident (https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW) has been officially closed. All Google Cloud products used by Akeneo were fully recovered as of June 12th at 22:45 CEST (13:45 PDT). Our platform has been operating normally since June 12th at 22:30 CEST, with latency on both the PIM UI and API returning to expected levels. We continue to monitor the situation closely. We apologize for any inconvenience caused during the incident.

  6. resolved Jun 13, 2025, 09:28 AM UTC

    The incident is now fully resolved. There was no data loss or corruption during the incident. The main visible impact on Akeneo PIM was increased latency when accessing both the API and the UI, across all regions. We will continue to monitor our systems to ensure ongoing stability and performance.

Read the full incident report →

Minor May 23, 2025

Errors with Generative AI

Detected by Pingoru
May 23, 2025, 10:26 AM UTC
Resolved
May 23, 2025, 11:10 AM UTC
Duration
43m
Affected: UIREST API
Timeline · 4 updates
  1. identified May 23, 2025, 10:26 AM UTC

    We are currently experiencing a service disruption with Generative AI functionality. Our team is working to identify the root cause and implement a solution. Serenity, and Growth users may be affected. We will send an additional update as soon as possible. We apologize for the inconvenience, and thank you for your patience while we resolve the matter.

  2. identified May 23, 2025, 10:30 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 23, 2025, 10:45 AM UTC

    A fix has been implemented, and we are monitoring the situation.

  4. resolved May 23, 2025, 11:10 AM UTC

    This incident has now been resolved.

Read the full incident report →

Critical May 7, 2025

Network Errors on Google Cloud Platform Impacting Akeneo BigCommerce and Shopify Apps

Detected by Pingoru
May 07, 2025, 08:41 AM UTC
Resolved
May 07, 2025, 10:00 AM UTC
Duration
1h 19m
Affected: Akeneo App for Shopify
Timeline · 3 updates
  1. identified May 07, 2025, 08:41 AM UTC

    We are currently investigating network errors on Google Cloud Platform (GCP) impacting our Akeneo BigCommerce and Shopify Apps. All environments and customers are affected. We are working with GCP to identify potential mitigations. Further updates will be provided as they become available. We apologize for any inconvenience this may cause.

  2. monitoring May 07, 2025, 09:40 AM UTC

    The incident has been mitigated by Google Cloud Platform, all apps are now accessible. We are monitoring the status of our services before closing this issue.

  3. resolved May 07, 2025, 10:00 AM UTC

    The incident has been resolved, and the scheduled differential product synchronization has been relaunched on all impacted apps.

Read the full incident report →

Minor March 25, 2025

Background Jobs In Europe-West3 Zone Experiencing Delays In Execution

Detected by Pingoru
Mar 25, 2025, 08:39 PM UTC
Resolved
Mar 26, 2025, 04:06 PM UTC
Duration
19h 27m
Affected: UIREST API
Timeline · 3 updates
  1. identified Mar 25, 2025, 08:39 PM UTC

    We are currently experiencing an issue that is causing delays in execution for background jobs (internal and data cleanup processes) for SaaS PIM clients on the Europe-West3 cluster. The root cause has been identified, some mitigating adjustments have been applied, and a full fix is being developed. We will send an additional update as soon as possible.

  2. monitoring Mar 26, 2025, 10:05 AM UTC

    A fix has been implemented and deployed yesterday at 11pm CET. We are monitoring the wait time returning to normal for jobs. This degraded performance on jobs is currently impacting 31% of our European customers, mostly on Eastern Europe. We apologize for any inconvenience caused and appreciate your patience while we worked on the resolution.

  3. resolved Mar 26, 2025, 04:06 PM UTC

    The incident is now resolved, as job execution times are back to normal levels. We apologize for any inconvenience caused and appreciate your patience while we worked on the resolution.

Read the full incident report →