Akeneo incident

[Supplier Data Manager] - Incorrect Job Completion Status

Minor Resolved View vendor source →

Akeneo experienced a minor incident on May 5, 2026 affecting Supplier Data Manager, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 09:54 AM UTC
Resolved
May 05, 2026, 09:54 AM UTC
Duration
—
Detected by Pingoru
May 05, 2026, 09:54 AM UTC

Affected components

Supplier Data Manager

Update timeline

  1. resolved May 05, 2026, 09:54 AM UTC

    We have experienced degraded performance for SDM jobs processed after 28th April, at Mapping and Normalization steps. The jobs were incorrectly marked as complete before the end of the workflow. The issue has been identified and resolved on production. The impacted jobs will be automatically reset today, resuming normal workflow operation. We sincerely apologize for the inconvenience caused by this service disruption.