Akeneo incident

Workflow UI Freezing During Enrichment Operations

Minor Resolved View vendor source →

Akeneo experienced a minor incident on April 23, 2026 affecting UI, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 04:07 PM UTC
Resolved
Apr 23, 2026, 06:05 PM UTC
Duration
1h 57m
Detected by Pingoru
Apr 23, 2026, 04:07 PM UTC

Affected components

UI

Update timeline

  1. identified Apr 23, 2026, 04:07 PM UTC

    Since 12:30 UTC, users are experiencing performance issues with the Workflow feature. When performing enrichment operations, the Workflow UI may become completely unresponsive. All users of the Workflow feature are affected. API Workflow enrichment remains operational. We have identified the issue and are currently working on deploying the fix in production. We will update you within 60 minutes.

  2. monitoring Apr 23, 2026, 05:45 PM UTC

    A fix is being deployed for this issue and we are monitoring the results.

  3. resolved Apr 23, 2026, 06:05 PM UTC

    The fix has been deployed and we have confirmed that the Workflow feature is now working as expected. We apologize for the disruption.