Resolved after 16 minutes, affecting UI, on September 21, 2026.
All customer configurations have been fixed. The issue is fully resolved, and all PIM features are available again. Thank you for your patience and understanding
Affected components
Update timeline
- identified Sep 21, 2026, 12:38 PM UTC
A subset of users are currently unable to access the PIM. Any attempt to log in or load the application is failing. This issue began at 11:00 UTC and is affecting customers on the Growth Package. Other plans are not impacted. The issue has been identified and a fix is being progressively rolled out. We will provide an update in 30 minutes.
- identified Sep 21, 2026, 12:38 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 21, 2026, 12:55 PM UTC
All customer configurations have been fixed. The issue is fully resolved, and all PIM features are available again. Thank you for your patience and understanding
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