Akeneo incident
Login and Navigation Disrupted, on Eastern Europe
Affected components
Update timeline
- monitoring Apr 09, 2026, 12:54 PM UTC
We are currently experiencing a partial outage preventing users from logging in and browsing the PIM UI. Who is affected: All users located in Eastern Europe (approximately 20% of our customer base) are impacted. If you are in this region and cannot log in or navigate the PIM, you are affected by this incident. Workaround: PIM REST API and GraphQL API remain usable. A fix has been implemented and is being monitored. We will provide an update in 30 minutes.
- monitoring Apr 09, 2026, 01:01 PM UTC
Traffic is getting back to normal. We continue monitoring the platform. We will provide an update in 60 minutes.
- resolved Apr 09, 2026, 01:53 PM UTC
This incident has been resolved. The issue affecting login and navigation on the PIM for users in Eastern Europe has been fully addressed following a fix deployed at 12:45 UTC. We apologize for the disruption.
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