Akeneo incident

Login and Navigation Disrupted, on Eastern Europe

Major Resolved View vendor source →

Akeneo experienced a major incident on April 9, 2026 affecting UI, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 12:54 PM UTC
Resolved
Apr 09, 2026, 01:53 PM UTC
Duration
59m
Detected by Pingoru
Apr 09, 2026, 12:54 PM UTC

Affected components

UI

Update timeline

  1. monitoring Apr 09, 2026, 12:54 PM UTC

    We are currently experiencing a partial outage preventing users from logging in and browsing the PIM UI. Who is affected: All users located in Eastern Europe (approximately 20% of our customer base) are impacted. If you are in this region and cannot log in or navigate the PIM, you are affected by this incident. Workaround: PIM REST API and GraphQL API remain usable. A fix has been implemented and is being monitored. We will provide an update in 30 minutes.

  2. monitoring Apr 09, 2026, 01:01 PM UTC

    Traffic is getting back to normal. We continue monitoring the platform. We will provide an update in 60 minutes.

  3. resolved Apr 09, 2026, 01:53 PM UTC

    This incident has been resolved. The issue affecting login and navigation on the PIM for users in Eastern Europe has been fully addressed following a fix deployed at 12:45 UTC. We apologize for the disruption.