Akeneo experienced a minor incident on June 4, 2026 affecting Supplier Data Manager, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Supplier Data Manager
Update timeline
- identified Jun 04, 2026, 09:01 AM UTC
We are currently experiencing errors in AI-enabled SDM steps (Classification and Extraction) for all ongoing jobs. We are actively investigating the root cause of the issue.
- identified Jun 04, 2026, 10:23 AM UTC
We are currently restoring the failed SDM jobs for Classification and Extraction.
- resolved Jun 04, 2026, 11:03 AM UTC
The issue affecting AI-enabled SDM steps is now resolved. All affected jobs have been restarted. We sincerely apologize for this temporary disruption.