- Detected by Pingoru
- Jun 01, 2026, 09:43 PM UTC
- Resolved
- Jun 01, 2026, 10:20 PM UTC
- Duration
- 37m
Timeline · 3 updates
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investigating Jun 01, 2026, 09:43 PM UTC
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Smart Categoration (Smart Cat) We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
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identified Jun 01, 2026, 10:15 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Jun 01, 2026, 10:20 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 10, 2026, 10:00 AM UTC
- Resolved
- May 10, 2026, 11:03 AM UTC
- Duration
- 1h 2m
Affected: Vertex Payroll Tax Q Series On-Demand
Timeline · 3 updates
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investigating May 10, 2026, 10:00 AM UTC
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
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investigating May 10, 2026, 10:50 AM UTC
We are continuing to investigate this issue.
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resolved May 10, 2026, 11:03 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 24, 2026, 09:38 AM UTC
- Resolved
- Apr 24, 2026, 10:39 AM UTC
- Duration
- 1h
Affected: Calc
Timeline · 2 updates
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investigating Apr 24, 2026, 09:38 AM UTC
Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
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resolved Apr 24, 2026, 10:39 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 07:01 PM UTC
- Resolved
- Apr 22, 2026, 07:20 PM UTC
- Duration
- 18m
Affected: CalcCalc
Timeline · 3 updates
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identified Apr 22, 2026, 07:01 PM UTC
We are currently investigating an issue with TokenGuard retrievals which may be impacting a number of Vertex products and services
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monitoring Apr 22, 2026, 07:12 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 22, 2026, 07:20 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 03, 2026, 08:53 PM UTC
- Resolved
- May 08, 2026, 03:14 PM UTC
- Duration
- 34d 18h
Affected: Cloud Returns
Timeline · 2 updates
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investigating Apr 03, 2026, 08:53 PM UTC
Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
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resolved May 08, 2026, 03:14 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 06:29 PM UTC
- Resolved
- Apr 01, 2026, 10:19 PM UTC
- Duration
- 3h 50m
Affected: Cloud Returns
Timeline · 4 updates
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investigating Apr 01, 2026, 06:29 PM UTC
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Cloud Returns environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
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identified Apr 01, 2026, 07:36 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Apr 01, 2026, 09:54 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 01, 2026, 10:19 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 03:08 PM UTC
- Resolved
- Apr 01, 2026, 04:31 PM UTC
- Duration
- 1h 23m
Affected: Portal
Timeline · 3 updates
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identified Apr 01, 2026, 03:08 PM UTC
Vertex’s Production Support team has identified a degradation to the Portal application's functionality. A resolution has been identified and is being scheduled for deployment. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
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identified Apr 01, 2026, 03:40 PM UTC
We are continuing to work on a fix for this issue.
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resolved Apr 01, 2026, 04:31 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 04, 2026, 07:59 PM UTC
- Resolved
- Mar 04, 2026, 11:22 PM UTC
- Duration
- 3h 23m
Affected: Vertex Certificate Center
Timeline · 4 updates
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investigating Mar 04, 2026, 07:59 PM UTC
Our monitoring processes indicate that some customers are experiencing delay with the Certificate Center bulk upload functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
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identified Mar 04, 2026, 10:45 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Mar 04, 2026, 11:14 PM UTC
Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers. If you have any questions, please submit a support ticket via the Vertex Community.
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resolved Mar 04, 2026, 11:22 PM UTC
We have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Read the full incident report →
- Detected by Pingoru
- Feb 13, 2026, 05:31 PM UTC
- Resolved
- Feb 13, 2026, 06:49 PM UTC
- Duration
- 1h 17m
Affected: Vertex Certificate Center
Timeline · 4 updates
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investigating Feb 13, 2026, 05:31 PM UTC
Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
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investigating Feb 13, 2026, 05:35 PM UTC
We are continuing to investigate this issue.
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monitoring Feb 13, 2026, 06:09 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 13, 2026, 06:49 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 20, 2026, 07:13 PM UTC
- Resolved
- Jan 20, 2026, 08:06 PM UTC
- Duration
- 53m
Affected: Vertex e-Invoicing
Timeline · 4 updates
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investigating Jan 20, 2026, 07:13 PM UTC
Our monitoring processes indicate some customers are experiencing eInvoicing performance degradations that may be resulting in service interruptions or delays. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
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identified Jan 20, 2026, 07:38 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jan 20, 2026, 07:46 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 20, 2026, 08:06 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 16, 2025, 04:55 PM UTC
- Resolved
- Dec 16, 2025, 05:50 PM UTC
- Duration
- 55m
Affected: Vertex Indirect Tax O Series On-Demand
Timeline · 4 updates
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identified Dec 16, 2025, 04:55 PM UTC
Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community. Vertex Community
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identified Dec 16, 2025, 05:28 PM UTC
We are continuing work to resolve this issue.
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identified Dec 16, 2025, 05:50 PM UTC
All systems are GREEN and functioning as expected.
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resolved Dec 16, 2025, 05:50 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 01, 2025, 10:06 AM UTC
- Resolved
- Dec 01, 2025, 10:40 AM UTC
- Duration
- 33m
Affected: Vertex Indirect Tax O Series On-Demand
Timeline · 4 updates
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monitoring Dec 01, 2025, 10:06 AM UTC
We have identified and are monitoring a Vertex On-Demand issue for a subset of customers. All Vertex On-Demand services have been fully restored to expected levels of performance, but there was a degradation for 2-4 minutes around 4:43 AM ET. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
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identified Dec 01, 2025, 10:10 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Dec 01, 2025, 10:23 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 01, 2025, 10:40 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 12, 2025, 02:45 PM UTC
- Resolved
- Nov 12, 2025, 03:21 PM UTC
- Duration
- 35m
Affected: Calc
Timeline · 4 updates
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investigating Nov 12, 2025, 02:45 PM UTC
Our monitoring processes indicate some customers are experiencing functionality degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
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identified Nov 12, 2025, 02:55 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Nov 12, 2025, 03:17 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 12, 2025, 03:21 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 01, 2025, 03:57 AM UTC
- Resolved
- Nov 01, 2025, 06:04 AM UTC
- Duration
- 2h 7m
Affected: Vertex Certificate Center
Timeline · 4 updates
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investigating Nov 01, 2025, 03:57 AM UTC
Vertex’s Production Support team has identified an issue with Vertex Certificate Center and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
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identified Nov 01, 2025, 04:39 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Nov 01, 2025, 05:49 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 01, 2025, 06:04 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 30, 2025, 07:30 PM UTC
- Resolved
- Oct 30, 2025, 07:58 PM UTC
- Duration
- 27m
Affected: Vertex Certificate Center
Timeline · 3 updates
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investigating Oct 30, 2025, 07:30 PM UTC
Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
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identified Oct 30, 2025, 07:42 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Oct 30, 2025, 07:58 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 04:09 PM UTC
- Resolved
- Oct 20, 2025, 09:07 PM UTC
- Duration
- 4h 57m
Affected: CalcVertex Certificate Center
Timeline · 3 updates
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investigating Oct 20, 2025, 04:09 PM UTC
Our monitoring processes indicate some customers are experiencing tax calc performance degradations that may be resulting in service interruption within the Vertex Cloud environment. Additionally, Certificate Center may be experiencing degradations. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
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monitoring Oct 20, 2025, 05:13 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 20, 2025, 09:07 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 09:52 AM UTC
- Resolved
- Oct 20, 2025, 10:10 PM UTC
- Duration
- 12h 17m
Affected: Vertex Indirect Tax Intelligence
Timeline · 5 updates
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investigating Oct 20, 2025, 09:52 AM UTC
Our monitoring processes indicate that some customers are experiencing an issue with indirect tax intelligence. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
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investigating Oct 20, 2025, 03:04 PM UTC
Our monitoring processes are still indicating that some customers are experiencing an issue with indirect tax intelligence. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
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investigating Oct 20, 2025, 03:05 PM UTC
We are continuing to investigate this issue.
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monitoring Oct 20, 2025, 09:21 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 20, 2025, 10:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 08, 2025, 02:07 PM UTC
- Resolved
- Oct 08, 2025, 06:29 PM UTC
- Duration
- 4h 21m
Affected: Vertex Cloud Payroll Tax
Timeline · 3 updates
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investigating Oct 08, 2025, 02:07 PM UTC
Our monitoring processes indicate some customers are experiencing performance and funtioality degradation that may be resulting in service interruption within the Vertex Payroll and Geocoder. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
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monitoring Oct 08, 2025, 03:27 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 08, 2025, 06:29 PM UTC
This incident has been resolved.
Read the full incident report →
Notice September 28, 2025 - Detected by Pingoru
- Sep 28, 2025, 08:59 AM UTC
- Resolved
- Sep 28, 2025, 08:04 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Sep 28, 2025, 08:59 AM UTC
Our monitoring processes indicate that some customers were experiencing an issue receiving payroll calculations from the Vertex Payroll On-Demand environment. Vertex’s Production Support team is monitoring the issue. If you have any questions, please submit a ticket via the Vertex Community.
Read the full incident report →
Critical September 23, 2025 - Detected by Pingoru
- Sep 23, 2025, 09:32 PM UTC
- Resolved
- Sep 23, 2025, 10:37 PM UTC
- Duration
- 1h 5m
Affected: Vertex Indirect Tax O Series On-Demand
Timeline · 6 updates
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investigating Sep 23, 2025, 09:32 PM UTC
Vertex’s Production Support team has identified an issue affecting some customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
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monitoring Sep 23, 2025, 09:50 PM UTC
Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers. If you have any questions, please submit a support ticket via the Vertex Community.
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monitoring Sep 23, 2025, 09:51 PM UTC
We are continuing to monitor for any further issues.
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investigating Sep 23, 2025, 10:00 PM UTC
Our monitoring processes indicate that some customers are still experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
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monitoring Sep 23, 2025, 10:14 PM UTC
Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers. If you have any questions, please submit a support ticket via the Vertex Community.
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resolved Sep 23, 2025, 10:37 PM UTC
We have resolved the Vertex On-Demand issue. All Vertex On-Demand services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Read the full incident report →
Notice September 21, 2025 - Detected by Pingoru
- Sep 21, 2025, 11:31 AM UTC
- Resolved
- Sep 21, 2025, 01:17 PM UTC
- Duration
- 1h 46m
Affected: Vertex Certificate Center
Timeline · 2 updates
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identified Sep 21, 2025, 11:31 AM UTC
Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
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resolved Sep 21, 2025, 01:17 PM UTC
We have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2025, 01:08 PM UTC
- Resolved
- Sep 03, 2025, 01:45 PM UTC
- Duration
- 37m
Affected: Vertex Indirect Tax Returns North America On-Demand
Timeline · 3 updates
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investigating Sep 03, 2025, 01:08 PM UTC
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
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monitoring Sep 03, 2025, 01:36 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 03, 2025, 01:45 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 21, 2025, 07:28 PM UTC
- Resolved
- Aug 21, 2025, 07:56 PM UTC
- Duration
- 28m
Affected: CalcPortal
Timeline · 2 updates
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identified Aug 21, 2025, 07:28 PM UTC
Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
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resolved Aug 21, 2025, 07:56 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 11, 2025, 04:40 PM UTC
- Resolved
- Aug 11, 2025, 05:48 PM UTC
- Duration
- 1h 7m
Affected: CalcPortalVertex Certificate Center
Timeline · 3 updates
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investigating Aug 11, 2025, 04:40 PM UTC
Our monitoring processes indicate that some customers are experiencing issues with various REST synthetic calls from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
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monitoring Aug 11, 2025, 05:18 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 11, 2025, 05:48 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 07, 2025, 09:58 AM UTC
- Resolved
- Aug 07, 2025, 04:52 PM UTC
- Duration
- 6h 53m
Affected: PortalVertex Indirect Tax Returns North America On-Demand
Timeline · 6 updates
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investigating Aug 07, 2025, 09:58 AM UTC
Our monitoring processes indicate some customers are experiencing functionality degradations that may be resulting in delayed configuration changes and returns generations within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
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investigating Aug 07, 2025, 10:43 AM UTC
We are continuing to investigate this issue.
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investigating Aug 07, 2025, 12:05 PM UTC
We are continuing to investigate this issue.
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investigating Aug 07, 2025, 01:19 PM UTC
We are continuing to investigate this issue.
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monitoring Aug 07, 2025, 03:41 PM UTC
A fix has been implemented and we are monitoring the results. Config changes and returns requests may still be in a pending state while they process from the duration of the incident.
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resolved Aug 07, 2025, 04:52 PM UTC
This incident has been resolved.
Read the full incident report →
