Vertex incident

Vertex Cloud Indirect Tax - Portal Degradation

Notice Resolved View vendor source →

Vertex experienced a notice incident on April 1, 2026 affecting Portal, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 03:08 PM UTC
Resolved
Apr 01, 2026, 04:31 PM UTC
Duration
1h 23m
Detected by Pingoru
Apr 01, 2026, 03:08 PM UTC

Affected components

Portal

Update timeline

  1. identified Apr 01, 2026, 03:08 PM UTC

    Vertex’s Production Support team has identified a degradation to the Portal application's functionality. A resolution has been identified and is being scheduled for deployment. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.

  2. identified Apr 01, 2026, 03:40 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Apr 01, 2026, 04:31 PM UTC

    This incident has been resolved.