Vertex incident

Vertex Cloud Indirect Tax - Calc Service Disruption

Critical Resolved View vendor source →

Vertex experienced a critical incident on April 24, 2026 affecting Calc, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 09:38 AM UTC
Resolved
Apr 24, 2026, 10:39 AM UTC
Duration
1h
Detected by Pingoru
Apr 24, 2026, 09:38 AM UTC

Affected components

Calc

Update timeline

  1. investigating Apr 24, 2026, 09:38 AM UTC

    Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.

  2. resolved Apr 24, 2026, 10:39 AM UTC

    This incident has been resolved.