Vertex experienced a critical incident on September 23, 2025 affecting Vertex Indirect Tax O Series On-Demand, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2025, 09:32 PM UTC
Vertex’s Production Support team has identified an issue affecting some customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
- monitoring Sep 23, 2025, 09:50 PM UTC
Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers. If you have any questions, please submit a support ticket via the Vertex Community.
- monitoring Sep 23, 2025, 09:51 PM UTC
We are continuing to monitor for any further issues.
- investigating Sep 23, 2025, 10:00 PM UTC
Our monitoring processes indicate that some customers are still experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
- monitoring Sep 23, 2025, 10:14 PM UTC
Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers. If you have any questions, please submit a support ticket via the Vertex Community.
- resolved Sep 23, 2025, 10:37 PM UTC
We have resolved the Vertex On-Demand issue. All Vertex On-Demand services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.