Vertex incident
Vertex Cloud Indirect Tax - Configuration and Returns Generations Degradation
Vertex experienced a minor incident on August 7, 2025 affecting Portal and Vertex Indirect Tax Returns North America On-Demand, lasting 6h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2025, 09:58 AM UTC
Our monitoring processes indicate some customers are experiencing functionality degradations that may be resulting in delayed configuration changes and returns generations within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
- investigating Aug 07, 2025, 10:43 AM UTC
We are continuing to investigate this issue.
- investigating Aug 07, 2025, 12:05 PM UTC
We are continuing to investigate this issue.
- investigating Aug 07, 2025, 01:19 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 07, 2025, 03:41 PM UTC
A fix has been implemented and we are monitoring the results. Config changes and returns requests may still be in a pending state while they process from the duration of the incident.
- resolved Aug 07, 2025, 04:52 PM UTC
This incident has been resolved.