Vertex incident
Vertex Cloud Indirect Tax - Calc Performance and Certificate Center Incident
Vertex experienced a minor incident on October 20, 2025 affecting Calc and Vertex Certificate Center, lasting 4h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 04:09 PM UTC
Our monitoring processes indicate some customers are experiencing tax calc performance degradations that may be resulting in service interruption within the Vertex Cloud environment. Additionally, Certificate Center may be experiencing degradations. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
- monitoring Oct 20, 2025, 05:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 09:07 PM UTC
This incident has been resolved.